Support to manage business banking - NAB
Help with business banking
Already bank with NAB? We’ve made it easy to manage business banking products and services online.
Guides and support for products and services
Whether it’s for business cards, NAB Connect, merchant services or one of our other business services, we’ve got helpful online guides and support.
NAB Internet Banking and NAB app support
Access help to complete simple business banking tasks online.
Learn how to register and log into NAB Internet Banking and the NAB app.
Create a PayID® for your business.
Find out how to access statements online.
Click to call – you can use the NAB app to contact a business banking specialist securely.
NAB Connect support
Resources to help you get the most out of NAB Connect.
Demonstration videos and help guides.
Getting started and using NAB Connect.
NAB Connect updates.
NAB Connect fees and charges.
Merchant support
Information and support for your merchant services.
Terminal solutions.
EFTPOS terminal user guides.
Security tips to protect EFTPOS terminals.
Merchant fees and charges.
Business and commercial card support
Find the right help to manage your business credit cards.
Make repayments.
Change your PIN.
Change your credit limit.
Add a cardholder or a third-party authority.
Need help with personal banking? Take a look at ourhelp and support for personal banking products.
More helpful resources
Help and support
Guides, tools and FAQs to help you manage your banking products and services.
Financial assistance
Needing to reach out for financial assistance can happen to anyone. You’re not alone. We’re here to help. Learn more about our financial assistance.
Important information for our business banking products
Find our product disclosure statements and terms and conditions for business banking products and services.
Customer due diligence
Our customer due diligence process helps us understand the purpose and nature of how you bank with us.
Identity verification
NAB Identity Protect is responsible for identity verification to meet regulatory requirements and keep you and your accounts safe. Learn more about the work they do.
Purpose of Payment codes
Learn about Purpose of Payment codes and find specific payment codes.
Get in touch
Contact us
Explore our business banking contact information and get support with a wide range of products, services and topics.
Visit a NAB branch
Our business bankers are located all around Australia.
Interpreters available
Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.
If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.
National Relay Service
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, theNational Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.
Terms and Conditions
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PayID® is a registered trademark of NPP Australia Limited ABN 68 601 428 737.