NAB help and support | Online help guides and FAQs - NAB
Help and support
Need help with your banking? Use our how-to guides, browse FAQs or find support services.
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Popular guides
Here you’ll find guidance and instructions for everyday tasks to help you manage your products and online banking.
Help with personal banking
Helpful guides and support to manage your personal banking products.
Help with business banking
Helpful guides and support to manage business banking products and services.
Manage your banking online
Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app.
Customer support services
We’re here to help you deal with financial challenges and to make banking safer and more inclusive. Learn more about our support services.
NAB’s online security, fraud and scams support hub
Explore online security tips, check scam alerts and get fraud support in one convenient location.
Financial assistance
Needing to reach out for financial assistance can happen to anyone. You’re not alone. We’re here to help. Learn more about our financial assistance.
Financial wellbeing
Discover ways to ease cost of living pressures, manage finances and improve your financial wellbeing.
Accessibility and inclusion
Find out what we’re doing to become a more accessible and inclusive organisation.
Tools and calculators
Use our quick links to our helpful tools and calculators.
Interest rates and fees
Check current interest rates and fees for your personal and business products.
How we’re protecting you
Learn how we’re keeping your important information secure.
Customer due diligence
Our customer due diligence process helps us understand the purpose and nature of how you bank with us.
Identity verification
NAB Identity Protect is responsible for identity verification to meet regulatory requirements and keep you and your accounts safe. Learn more about the work they do.
Ways to bank with us
Explore ways to bank with us. Use online banking, Smart ATMs or bank in person at branches or business banking centres, Australia Post and NAB Expert Centres.
Guides to help manage life and money
Our guides offer financial and practical advice to help you navigate a range of situations.
Life moments
Explore our practical guides to help you improve your financial literacy and prepare for important life moments.
Small business
Providing banking solutions to meet the financial needs of small businesses.
Losing a loved one
Life can be tough after losing a loved one. We’re here to help with practical advice on managing finances.
Authorities and giving account access
Learn about the different types of access you can provide on your bank accounts.
Important bank announcements
Stay up to date with important announcements about our products, banking services, remediation projects and service availability.
How to contact us
NAB banking contacts
Explore our contact information and get support with a wide range of products, services and topics.
Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
Interpreters available
Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.
If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.
National Relay Service
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, theNational Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.
Important information
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