Accessibility and inclusion | Bank services and products - NAB
Accessibility and inclusion
Find out what we’re doing to become a more accessible and inclusive organisation.
Making banking accessible for everyone
Accessibility and inclusion are about people. Our job is about considering the needs of everyone using the services we provide. That’s why we’re constantly working towards making all our products, services and platforms more available and accessible.
Branch, ATM and payments accessibility
Learn about the accessible features of our branches and ATMs.
Mobile app accessibility
Read how the NAB app makes mobile banking more accessible.
Web accessibility
Read how our website and internet banking features make banking more accessible.
Customer inclusion and accessibility
Learn how we’re making NAB more inclusive and accessible for people with disability.
Interpreter services for our customers
We offer interpreter services for customers with limited English. Learn how to contact us and ask for an interpreter.
Ending support for the Internet Explorer browser
Internet Explorer web browser is no longer supported by NAB. Find out more for how to enjoy a a safe browsing experience.
Part of accessible and inclusive banking is being able to able to update personal details like your legal name, preferred name, title or gender following gender affirmation. Whether you’re an existing customer or are considering joining NAB, we can make sure your personal details correctly reflect who you are. Learn more abouttrans and gender diverse banking.
Our Accessibility Action Plan, 2025-2026
How we’re taking action
Find out more about our commitment to our customers, community and colleagues in our Accessibility Action Plan, 2025–2026 ‘Disability Inclusion and Accessibility’.
Accessibility feedback or suggestions
| Call us | Call1800 152 015, and select option 2 when prompted. |
|---|---|
| Write | National Australia Bank Head of Customer Resolutions, Reply Paid 2870 Melbourne VIC 8060 |
| Online | Go to ourfeedback form |
Additional accessibility support services
National Relay Service
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.
Phone numbers and servicing options
Visit theNational Relay Service website to find a suitable service option, NRS phone numbers and service links.
National Relay Service phone numbers and links
National Relay Service options
Alternative Access Formats
Need an alternative format for accessibility? We’ll be happy to help. Call us on 1800 152 015 (select option 2) or email us at alternateformats@nab.com.au.
Visit a branch
Find a branch and we'll help you in person.
Get in touch
Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Contact us
Explore our personal banking contact information and get support with a wide range of products, services and topics.
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
Important information
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