Empower your frontline workers and boost productivity
Enable easier communication and agile operations with one intuitive, secure platform from Microsoft 365.
SOLUTION OVERVIEW
Watch the videos
See how Microsoft can help your frontline workers keep pace with changing business needs and transform your frontline.
Features and capabilities
Save costs and drive efficiency on the frontline
- Get in-the-moment answers, summarize complex documentation, and generate step-by-step instructions to help your frontline stay informed and efficient with Microsoft 365 Copilot Chat in Teams.
- Simplify complicated workflows with custom AI agents tailored to your business. Automate tasks, access inventory information, and focus your frontline on the work that matters.
- Empower frontline teams to manage schedules from anywhere, view and swap shifts, request time off, and clock in and out with ease to improve workforce flexibility and satisfaction.
- Provide frontline workers a branded centralized home screen that brings together company news, training, and job-specific resources and prioritizes the essential tools for workers to navigate efficiently and streamline work tasks across every shift.
- Connect teams through a single platform with chat, calls, channels, file-sharing capabilities, and real-time features like push-to-talk to enable everyone to seamlessly communicate hands-free.
- Deliver critical updates to the right employees based on role, location, or department, ensuring frontline workers receive relevant information like townhall invites, training reminders, and urgent safety policy updates.
- Help frontline workers stay productive with easy, fast sign-in to access relevant apps and resources without sacrificing security.
- Empower IT to manage your frontline security via identities, apps, and devices in a single integrated solution. Keep your organization protected across personal, dedicated, and shared devices.
- Seamlessly deploy to provide your frontline team consistent and personalized access to the right applications and resources from day one.
- Reinforce your Zero Trust security architecture with an integrated and unified frontline solution that combines identity, endpoint management, data security, and device compliance to improve user experience while reducing the total cost of operation.
FRONTLINE PRODUCTS
Elevate your frontline operations with
Microsoft 365
Explore our comprehensive solutions that enhance communication, collaboration, and productivity.
Microsoft 365 F3
Empower workers with communication, collaboration, and productivity tools along with enterprise-grade security.
Microsoft 365 F1
Deliver best-in-class communication experiences with secure, intuitive, and purpose-built tools.
BUSINESS IMPACT
Empowering frontline workers improves business outcomes
Realize business value with Microsoft 365 for frontline workers in this commissioned study conducted by Forrester Consulting: The Total Economic Impact™ Of Microsoft 365 For Frontline Workers.1
391%
Potential return on investment when deploying Microsoft 365 for frontline workers.1
$3.7M
Saved by cutting attrition-related costs from improved employee experience.1
$1.1M
Added revenue from improved experiences resulting in happier customers.1
$1.7M
Saved from reduced errors and improved frontline outcomes.1
Learning hub
Discover ways to simplify and streamline frontline processes
E-book
Optimizing Frontline Efficiency
Learn how to streamline frontline operations through digital transformation.
Analyst Report
Empowering Frontline Work with Digital Transformation and AI
Explore why 73% of respondents plan to increase their use of AI for their frontline workforce.
Webinar
Supercharge your frontline with AI
Discover the transformative potential of a unified platform and next-generation AI for frontline empowerment.
Assessment
Evaluate your frontline technology needs
Answer the questions to discover a solution that best supports your frontline workers.
Business insights and ideas
Drive frontline technology adoption
Get eight tips to drive technology adoption for improved productivity, teamwork, customer service, and profitability.
Business insights and ideas
Maximize frontline worker potential
Learn practical steps to increase retention, drive innovation, and keep frontline employees engaged.
CUSTOMER STORIES
Hear from our customers worldwide
Explore how Microsoft solutions have helped frontline workers in various industries.
"Microsoft was able to be quick to adapt its universal use tool to the company's concrete needs.”
Luiz Paulo Barreto, Corporate Institutional Director, CSN
“Viva Engage provides untapped potential for information sharing, knowledge, and inspiration.”
Amanda Mains, Corporate Communications Manager, Domino’s
“With an increased knowledge and understanding of the platform, I’m able to deliver global solutions to Jaguar Land Rover that are available to all employees via Teams."
Gareth Crompton, Senior Digital Engineer, Human Resources, Jaguar Land Rover
"Microsoft 365 F Plan [can] be deployed in a large-scaled environment, in an efficient and cost-friendly way.”
Teppei Takahashi, Manager of the Digital Platform Department, Shiseido
“We had already been using Microsoft Teams in our offices and were really impressed by its simplicity and ease of use. So, it was a no-brainer that we should continue using it for the frontline too.”
Martine Kaxrud, Product Owner for Digital Collaboration, Coop Norge
“Viva Engage provides untapped potential for information sharing, knowledge, and inspiration.”
Amanda Mains, Corporate Communications Manager, Domino’s
"Nurses and aides are hired to take care of patients and families. With this technology, they get to spend more time with patients because they’re not shuffling pieces of paper."
Karen Peterson, Senior Vice President and Chief Nursing Officer, VITAS Healthcare
"By working with Microsoft Teams, Breakthru can help millions of Teams users who may need to reboot their energy after periods of concentration or between meetings to feel more centered."
Melissa Painter, Founder, Breakthru
Products
“With an increased knowledge and understanding of the platform, I’m able to deliver global solutions to Jaguar Land Rover that are available to all employees via Teams."
Gareth Crompton, Senior Digital Engineer, Human Resources, Jaguar Land Rover
"Microsoft was able to be quick to adapt its universal use tool to the company's concrete needs.”
Luiz Paulo Barreto, Corporate Institutional Director, CSN
News
Smart solutions for frontline industry challenges
Microsoft 365 Tech Blog
Less burnout, more impact: AI continues to transform frontline efficiency
Explore how Microsoft 365 solutions increase efficiency with AI, drive employee engagement, and deliver enterprise-grade security across worker profiles.
Microsoft 365 Tech Blog
How to Migrate to Microsoft from Workplace by Meta
Microsoft 365 Blog
Level up your retail workforce with smart, simple solutions
Microsoft Teams Blog
Save costs and drive efficiency with next-generation AI on the frontline with Microsoft Teams
RELATED SOLUTIONS
Learn about more solutions from Microsoft
Cloud endpoints
Deliver Windows access from anywhere. Provide employees with anytime access to apps, settings, and content on any device.
Secure productivity
Empower your organization with a more secure, Zero Trust foundation that enhances productivity.
Microsoft 365 Copilot for work
Save time and drive business forward faster with Microsoft 365 Copilot.
Next steps
Contact the Microsoft team
Learn how Microsoft frontline tools and solutions can help empower your workforce.
- [1]The Total Economic Impact™ Of Microsoft 365 For Frontline Workers, a commissioned study conducted by Forrester Consulting, February 2024. As of October 2023, some Microsoft 365 suitesno longer include Microsoft Teams.
