INDUSTRY
Banking
Unlock business value and deepen customer relationships in the era of AI. Discover how Frontier Firms in banking lead with AI through actionable frameworks and real-world insights.
OVERVIEW
Microsoft for Financial Services
Improve customer experiences, enhance collaboration, and use data and AI to deliver impactful business outcomes.
Transform the banking experience
Deliver differentiated customer experiences through deeper insights and relationships.
Empower banking employees
Improve productivity through enhanced teamwork, insights, and communications.
Manage risk and compliance
Deepen risk insights, facilitate regulatory compliance, and combat financial crime.
Modernize payments and core banking
Increase agility to roll out new products and services while saving on infrastructure costs.
Create a sustainable future
Drive impactful sustainability outcomes in financial services with ESG solutions and analytics.
SCENARIOS
Explore use cases
Drive business value and strengthen customer relationships with trusted banking solutions.
- Accelerate time to resolution and increase wallet share through personalized, AI-augmented banking experiences for your customers.
- Bring together disparate data sources for a holistic customer view, and facilitate real-time insights and proactive engagement.
- Personalize and improve the banking customer experience across all digital channels with powerful AI tools and capabilities.
- Enable omnichannel engagement and intelligent self-service while personalizing and safeguarding customer interactions.
- Improve efficiency and empower bankers with the right banking solutions, cloud tools, data, and insights.
- Streamline collaborative processes across organizational boundaries and centralize access to key resources and tools.
- Facilitate real-time employee engagement and live events with a suite of modern communication tools.
- Foster inclusion and wellbeing by optimizing work-life integration through data-driven insights.
- Reduce infrastructure costs, empower risk teams to model hyperscale scenarios, and respond to markets with agility.
- Enhance risk insights, empower the business with data-driven decision-making, and improve reaction time.
- Meet current and prepare for future regulatory requirements through cloud-based efficiencies.
- Improve defenses against money laundering, fraud, and cyberthreats—protecting your business, your customers, and your brand.
- Speed up time to market, serve clients better insights from the core, and build new banking products for today’s real-time economy.
- Improve agility and increase efficiency while enabling customer-centric payment and banking solutions.
- Introduce new products faster and better serve clients with deeper insights from data flows.
- Transform working capital products with data insights and get the benefits of predictive analytics based on historical flows.
SECURITY AND COMPLIANCE
Build on a trusted cloud
Mitigate risk and unlock business value on a foundation of intelligence, security, and compliance. You’ll be able to:
- Meet compliance requirements.
- Strengthen security and privacy.
- Foster resilience and transparency.
CUSTOMER STORIES
Banking transformed
“Microsoft Power Apps allows us to create return on investment that exceeds any of our expectations going into this.”
David Rice, Global Chief Operating Officer
90 days
To deploy end-to-end solution
50%
Development cost savings
Products
- Microsoft 365
- Power Apps
“Microsoft understands our desire for responsible, secure AI. They addressed our major concerns in advance.”
Scott Richardson, CIO of Enterprise Data and Analytics
700
Associates empowered with AI
30%
Reduction in post-call effort
Products
- Microsoft Foundry
- Azure OpenAI in Foundry Models
“The move to Dynamics 365 Sales and Customer Service was a strategic step for us to have more visibility over operations.”
Annaline van Asperen, Chief Operating Officer, First National Bank South Africa
70%
Faster time-to-market
90%
Cost reduction
Products
- Dynamics 365
- Microsoft 365
“With the integration capabilities of Power Virtual Agents, we can take the next step in our digital customer service.”
Stefan Bijkerk, Converational AI Specialist
80,000
Calls/month fully automated
Products
- Power BI
- Power Virtual Agents
“One of the great things about Azure is its ability to interoperate with our on-premises data centers.”
Kevin Barr, Head of Treasury Services Strategy
$2.5T
USD payments processed daily
Products
Azure
“With our Teams-based video banking service, every customer immediately gets an advisor.”
Vincent Bakker, Daily Banking Advisor
99%
Of mortgage meetings via video
Products
- Azure Communications Services
- Microsoft Teams
PARTNER SOLUTIONS
Explore more banking solutions
Discover financial services and banking offerings from the Microsoft partner ecosystem.
Customer service
Backbase Engagement Banking
Deploy a unified platform that helps plan seamless journeys across the customer lifecycle.
Analytics
BioCatch for FSI Cloud
Reduce online fraud and protect against cyberthreats without compromising customer experience.
Core banking
Finastra Fusion Phoenix Cloud
Built on a modern core with an open API architecture—entirely on Microsoft technology.
Customer service
VeriPark Omni-Channel Banking
Empower bank tellers, sellers, and advisors to efficiently execute financial transactions.
Core banking
Zafin Cloud
Accelerate progressive modernization and digital transformation to deliver personalization.
Transaction banking
iGTB Cloud by Intellect Design
Run banking services from the cloud with expertly managed mission-critical service delivery.
Risk management
SymphonyAI NetReveal
Explore a suite of AI-powered solutions built to reduce risk across your enterprise.
Customer engagement
Temenos Infinity
Reimagine customer engagement by creating consistent, seamless experiences across channels.
Core banking
Mambu Integration to Cloud for FSI
Create more connected and unique customer experiences with a unified customer profile.
Payments
ACI Worldwide
Explore solutions that power electronic payments and banking for more than 5,300 global businesses.
Core banking
FIS Memento
Detect and prevent fraud in banking and payments systems.
Identity and access
Avanade Entra Verified ID Consulting
Embed Decentralized Identity in Azure services like Microsoft 365 and Active Directory.
Compliance management
EY Comply
Prepare for and manage evolving regulatory reporting requirements and demands.
Analytics
PwC Analytics Foundation
Easily consolidate data and generate predictive analysis with a flexible platform.
Customer engagement
HSO Financial Services Blueprint
Streamline operations and personalize customer engagements.
PRODUCTS
Discover Microsoft products
Explore products and solutions built on a highly secure, compliant platform—the Microsoft Cloud.
Microsoft Azure
Create innovative cloud solutions for banking with Azure.
Microsoft Fabric
Reshape how everyone in your organization accesses, manages, and uses data with a single AI-powered platform.
Microsoft Power Platform
Cut costs and development time with low-code tools.
Microsoft 365
Drive workplace modernization and reduce risk exposure with Microsoft 365 solutions for banking.
Microsoft Teams
Enhance communications, collaboration, and operations with highly secure tools for frontline workers.
Microsoft 365 Copilot
Be more productive, boost efficiency, and improve business outcomes with Microsoft 365 Copilot.
Microsoft Dynamics 365
Connect your teams, processes, and data to create exceptional customer experiences and operational agility.
Microsoft Security
Safeguard your organization with business security solutions that work across platforms and cloud environments.
Meet compliance requirements
Learn about Microsoft's commitment to support the Digital Operational Resilience ACT (DORA).
Discover valuable resources
Video
• December 2025
Leading at the Frontier: AI Innovation in Financial Services
Explore how leading financial institutions are putting agentic AI into action in our new series.
Infographic
• April 2025
Secure and Compliant Innovation in Banking with AI
E-book
• May 2024
Innovate with generative AI while meeting compliance requirements
E-book
• June 2023
Banking on AI
NEXT STEPS
Achieve more in banking
Microsoft AI
Committed to advancing responsible AI
Microsoft is empowering responsible AI practices through governance, policy, and research.
Compliance
Compliance Program for Microsoft Cloud
Connect with subject-matter experts to support your risk, audit, and compliance teams and accelerate your cloud adoption.
Documentation
Read Microsoft for Financial Services documentation
Learn how to make the most of Microsoft for Financial Services with online training, how-to articles, and other resources.
Read our compliance documentation and visit the Trust Center to learn more about Microsoft’s commitments to financial services compliance, data protection, and privacy. Learn more about DORA compliancehere.