What is Dynamics 365?

Dynamics 365 offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

Watch an overview

Capabilities

What can you do with Dynamics 365?

Discover how to become more agile, data-driven, and innovative with flexible, AI-powered applications that adapt to your needs.

Bring all your business data together with flexible applications that work with your existing systems. Automate repetitive business processes with AI and autonomous agents and enhance customer interactions using tools that support every business function. AI-powered insights help you connect data across apps, giving you a clearer view of your business so you can make smarter decisions and improve outcomes across teams.
Connect with your other Microsoft products to simplify data sharing between systems and processes. Manage data in real time, track customers, and streamline workflows with Copilot in Dynamics 365 apps, helping you to connect your business data with everyday tools like Microsoft Teams and Outlook. With low-code tools that connect smoothly to Dynamics 365, even non-developers can automate workflows, build custom apps, and turn ideas into action.
A flexible, scalable architecture supports growth, making it easy to add new features. Automate tasks like work orders, lead scoring, contract management, scheduling, and project tracking with customizable workflows. Stay agile and ready for the future with built-in AI, advanced analytics, and the Internet of Things.
Transform business processes and scale individual impact with Copilot embedded in Dynamics 365 apps and agents that work alongside employees to help make faster decisions, optimize operations and better engage customers. Get started with agents pre-built for Dynamics 365 and Microsoft 365 applications, or create custom agents for any process using Copilot Studio.

Products

Build your own personalized Dynamics 365 solution

Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—to create a comprehensive solution that connects your entire business.

Dynamics 365 Sales

Close deals faster and improve team productivity with a trusted AI-first sales solution.

Learn more

Dynamics 365 Customer Insights

Strengthen customer connections by using AI to create personalized experiences based on data.

Learn more

Dynamics 365 Customer Service

Resolve issues faster and deliver exceptional AI-powered service with automation and autonomous agents.

Learn more

Dynamics 365 Contact Center

Deliver personalized, efficient customer engagement across every channel with AI and autonomous agents.

Learn more

Dynamics 365 Field Service

Empower frontline workers with AI to streamline workflows, boost efficiency, and deliver proactive service.

Learn more

Back to tabs

Resources

Discover more about Dynamics 365

Pricing

Dynamics 365 pricing overview

Compare the costs and features of each Dynamics 365 application to find the right combination for your business.

Get pricing

Guided tours

See Dynamics 365 in action

Choose different business scenarios to see exactly how Dynamics 365 apps can improve those processes.

Take a guided tour

A woman with glasses and her hand on her chin staring at a laptop.

Articles

Explore business management topics

Learn about key ERP, CRM, and service concepts and solutions in these Dynamics 365 articles.

Learn more

A man with his hand on his chin and other man with the glasses.

Blog

Read the latest Dynamics 365 insights

Stay informed with the latest news, trends, and updates on Dynamics 365 products.

Explore the blog

Back to Resources section

Customers

Trusted by industry leaders worldwide

See which organizations have already become more agile, innovative, and customer-centric with Dynamics 365.

Read their stories

Frequently asked questions

Dynamics 365 is an AI-powered suite of business applications designed to streamline operations, enhance customer engagement, and drive better business outcomes. The apps connect with Microsoft 365, Azure, and Microsoft Power Platform to provide a unified, secure, and scalable solution. Unify data, eliminate disconnections between data sets, automate workflows, and quickly adapt to changing business needs to deliver more value in less time with Dynamics 365.
Dynamics 365 unifies business data and processes to streamline operations, enhance customer engagement, and drive growth. Retailers use Dynamics 365 to manage inventory and personalize experiences, while financial firms use it to automate onboarding and gain insights. With Dynamics 365, manufacturers optimize production, manage supply chains, and improve quality control.
Each application is priced separately, and some have different plans available. Explore pricing for all Dynamics 365 applications in thepricing overview or thelicensing guide.
Dynamics 365 connects and optimizes every part of your business—including sales, service, marketing, finance, and operations. With built-in AI, autonomous agents, advanced analytics, and seamless connections with other Microsoft tools like Microsoft 365 Copilot, Dynamics 365 helps your organization work smarter, faster, and more flexibly to drive better outcomes.
Dynamics 365 offers AI-powered solutions—including autonomous agents—to enhance both CRM and ERP processes. The CRM applications help manage sales, marketing, and customer service, while ERP applications connect finance, inventory, and HR to streamline operations. Choose the apps you need to boost customer engagement and business efficiency, all within one flexible, connected platform.
Scalable Dynamics 365 solutions work for businesses of all sizes—including enterprise, small, and medium-sized businesses.Learn more about the specific ways that small and medium-sized businesses can use Dynamics 365.