New: Adaptable, real-time ERP actions and insights that power faster, smarter decisions.
Dynamics 365 Supply Chain Management
Respond faster and operate smarter with AI agents and Microsoft Copilot to connect your supply chain from demand to delivery.
OVERVIEW
Dynamics 365 Supply Chain Management capabilities
Modernize your supply chain to enhance visibility, improve planning, streamline procurement, and optimize fulfillment.
- Improve forecast accuracy with AI, your own machine learning models, and external signals. Enhance forecast explainability, address outlier handling, and automate reports.
- Ensure faster replenishment cycles and shorter delivery lead times with complete MRP runs in minutes so planners can react to demand changes in near-real time.
- Optimize inventory with dynamic stock buffers and DDMRP by using Copilot to refine fulfillment with automated inventory placement.
- Quickly gain consensus on demand plans by collaborating with all departments in the flow of work using Microsoft Teams.
- Streamline and optimize sourcing decisions with Copilot, helping buyers rapidly assess the impact of order changes and automate approvals.
- Uncover planned purchase risks with data about past supplier performance and product metrics—all in one comprehensive workspace.
- Realize maximum cost savings by automatically applying negotiated pricing based on business-defined purchase policies.
- Onboard vendors quickly and streamline procurement in a secure app—powered by the Supplier Communications Agent, now in preview.
- Optimize your sourcing experience with punch outs to external vendor catalogs and explore more options to expedite order placement.
- Effectively track vendor performance, lead times, and quality with embedded Microsoft Power BI templates.
- Facilitate discrete, process, and lean manufacturing with various production strategies.
- Improve quality and throughput and reduce downtime by proactively managing the shop floor with real-time production views.
- Use Internet of Things (IoT) and mixed reality to implement manufacturing processes that accelerate new product time-to-market.
- Incorporate data from external manufacturing execution systems (MES) to eliminate data silos, improve quality, and optimize production.
- Drive process improvement through detailed analysis of production costs.
- Use information such as on-hand inventory and future availability to determine fulfillment locations for sustainable deliveries.
- Accurately promise order delivery with real-time inventory and transportation data through API integration with carriers such as FedEx.
- Gain real-time insights into every order from intake to fulfillment and proactively address constraints using actionable insights.
- Integrate with delivery carriers and use their extensive drop-off locations and at-home pickups with no-box returns.
- Earn customer trust by delivering consistent automated pricing, discounts, and rebates.
- Gain insights into profitability and revenue to drive accurate and competitive pricing.
- Efficiently manage sales orders with a centralized workspace and gain real-time visibility into delayed orders.
- Establish new warehouses quickly with a warehouse management-only mode. Use wizards to replicate configurations across warehouses.
- Expedite deliveries by automating warehousing operations and increasing throughput. Improve efficiency with an intuitive and customizable mobile app.
- Increase throughput and mitigate labor shortages by augmenting staff with robots for material handling.
- Achieve on-time, in-full (OTIF) rates with insights from embedded Power BI dashboards. Use mobile app-guided pick, pack, and sort capabilities.
- Perform process mining to get real-time insights into warehouse process inefficiencies and take corrective action.
- Automate allocation and reservation to accurately promise order delivery. Connect disparate inventory feeds with plug-and-play APIs.
- Proactively manage business-critical equipment using predictive, corrective, condition-based, and preventative maintenance.
- Enable peak performance using sensor data intelligence and AI-powered anomaly detection to drive proactive maintenance and improve OEE.
- Minimize downtime by scheduling and executing maintenance using the asset management app on mobile devices.
- Optimize resource utilization and avoid conflicts in maintenance work and production activities with advanced scheduling.
- Limit manufacturing downtime with optimized spare-part inventory planning based on real-time maintenance and production plans.
Improve on-time delivery with the Supplier Communications Agent
Manage supplier communications autonomously to confirm order delivery and proactively address risks, preempting costly delays. Now in preview.
Features
Modernize your supply chain with Dynamics 365
Boost productivity with AI
Discover how Copilot helps automate actions in processes using natural language processing-based AI capabilities.
Accelerate modernization with composability
Modernize supply chain technology in phases without the need to rip and replace all systems, all at once.
Adapt to business needs with extensibility
Adopt and personalize standardized processes using 5,000+ developer extensibility points available through our open platform.
Improve privacy, security, and reliability
Get multiple levels of cybersecurity, physical management, and endpoint security—and a 99.9% uptime—so your data is there when you need it.
Accelerate sustainability
Work efficiently with the Sustainability Manager to reduce emissions across your operations, from designing to sourcing, to delivery and recycling.
Mitigate risk through collaboration
Enable hybrid supply chain teams, suppliers, and customers to collaborate in the flow of work—from within Dynamics 365.
Enhance user experience with a modern UI
Help new frontline workers quickly perform manufacturing and warehousing tasks—thanks to an intuitive and easy-to-use UI on handheld devices.
Act rapidly with generative help
Improve user experience with easy-to-use natural language-based help, guiding users step by step through workflows of every process.
Increase process efficiency
Perform process mining to get real-time insights into warehouse process inefficiencies and take corrective actions.
Dynamics 365 Supply Chain Management
Scalable, flexible, intelligent, and secure solution for a resilient and modern supply chain.
$210.00
user/month, paid yearly
Scalable, flexible, intelligent, and secure solution for a resilient and modern supply chain.
This product is not available in your market.
Dynamics 365 Supply Chain Management Premium
Adapt quickly to demand shifts with new demand-planning capabilities powered by Microsoft Copilot.
$300.00
user/month, paid yearly
Adapt quickly to demand shifts with new demand-planning capabilities powered by Microsoft Copilot.
This product is not available in your market.
Partners
Discover Microsoft partners
Consulting services
Access expert-led planning and support services to implement intelligent solutions powered by AI agents.
Explore partner apps
Extend Dynamics 365 with prebuilt apps that activate AI agents across business processes.
FastTrack
Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories
Customers are streamlining operations
“Dynamics 365 has saved us millions of dollars a year in maintenance and software costs over the previous solutions.”
Aaron Feagler, Director, Security and Operations, Vera Bradley
550
POS terminals converted overnight to Dynamics 365
25%
Reduced live agent chat escalations
Products
- Dynamics 365 Supply Chain Management
“The transition to Dynamics 365 has been a game-changer for us. The improved usability and data consistency have significantly enhanced our operations.”
Ashley Boozer, Director of Enterprise Solutions, Taylor Farms
22
Production locations that standardized processes
Products
- Dynamics 365 Supply Chain Management
“Dynamics 365 enables supply chain transparency and efficiency across the OFI business system and is a powerful enabler for growth ....”
Niclas Strand, Warehouse Manager, KåKå
44%
Improvement in line-picking rate
Products
- Dynamics 365 Supply Chain Management
“With digital work orders and permits, we have been able to reduce our printing output by 70% (50K USD) ….”
Şerife Zilelioğlu, New Technologies Leader, Enerjisa Üretim
70%
Reduced paper output
Products
- Dynamics 365 Supply Chain Management
“The transition to Dynamics 365 not only enhances our innovation and efficiency but also ensures leadership in delivering exceptional value to our customers.”
Keith Siu, Chief Operating Officer, Maxim’s Group
Products
- Dynamics 365 Supply Chain Management
RESOURCES
Stay up to date on the latest reports, trends and e-books
Report
Gartner
Microsoft is named a Leader in the November 2024 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.1
Report
A Resilient Supply Chain Built for Competitive Advantage
Discover how to stay competitive using modern, connected infrastructure and data-driven practices in this report by Harvard Business Review Analytic Services.
Report
IDC
Microsoft is named a Leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Large Enterprise ERP Applications 2023-2024 Assessment.
Future of ERP
Empowering businesses and people with AI-guided productivity
Get insights from 500 global business leaders about the innovative strategies they implemented using modern ERP systems—and the organizational benefits they achieved—in the Future of ERP e-book.
The Savvy Leader’s Guide
Build an intelligent supply chain
Learn how moving beyond traditional ERP to a modern supply chain management solution transforms manufacturing and supply chain operations with predictive insights and intelligence from AI and the Internet of Things (IoT).
Smart Maintenance
Reduce cost, improve quality, and enhance productivity
Learn how smart maintenance can help you build a more resilient supply chain by adding condition-based monitoring, predictive maintenance, and cognitive maintenance to traditional reactive and preventive approaches.
Chat with a Dynamics 365 specialist
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Call Sales
Available M-F 6 AM to 3 PM PT.
Call (800) 642 7676
- [1]Gartner, Magic Quadrant for Cloud ERP for Product-Centric Enterprises, Greg Leiter, Robert Anderson, Dixie John, Tomas Kienast, David Penny, 11 November 2024. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.