Learn how agentic business applications are powering the Frontier Firm at Microsoft Ignite.
Boost sales with an agentic CRM solution
Deepen relationships and grow revenue using AI that personalizes, predicts, and scales.
OVERVIEW
Focus on closing deals, not chasing them,
with agentic sales
- Improve seller productivity with AI-enhanced opportunity scoring and automated data capture and task assistance—in the flow of work.
- Engage with customers in the right way—and at the right time—with AI-powered guidance and relationship insights.
- Scale best practices and boost seller performance with automated sequences, insights, and data visualization.
- Unify and enrich data with AI to create 360-degree customer profiles—and identify preferences and future opportunities.
- Optimize journeys and deliver impactful content with AI-generated recommendations and real-time triggers.
- Streamline work with Copilot in Dynamics 365 Sales to turn simple language prompts into recommended content and insights.
Products
Explore digital sales products
Dynamics 365 Sales
Close more deals and increase efficiency with an agentic sales solution.
Dynamics 365 Customer Insights
Unite data and deliver personalized, connected customer journeys with next-generation AI.
Microsoft Power BI
Connect and visualize all your customer and sales data in a unified, scalable platform.
Microsoft Teams
Chat, meet, call, and collaborate across your sales teams and connect with customers.
LinkedIn Sales Navigator
Uncover key sales insights to target the right buyers and engage prospects with personalized outreach.
AGENTS
Accelerate revenue and boost seller productivity
Automate tasks using prebuilt agents in Dynamics 365 Sales, which work around the clock so your reps can focus on building customer relationships and closing deals.
Improve close rates with higher quality leads and autonomous qualifications
Free sellers’ time by prioritizing and engaging leads with an AI agent that never sleeps.
Win more deals faster with better prioritization and autonomous closing
Autonomously analyze deals to equip your sellers with insights they need to win.
Receive critical decision-ready insights in real time
Get answers to complex sales questions and turn raw data into clear decisions.
Learning hub
Explore sales resources
Guide
Get the edge on sales
Learn about key use cases for autonomous sales agents, such as improving forecasting, lead research, and annual planning.
Webinar
Boost sales with AI
Discover how to enhance your sales strategy, improve efficiency, and close more deals with AI-powered sales solutions.
E-book
Improve your sales performance with AI
Find out about the many ways that sales teams can use AI tools to gain an advantage.
Research insights
Recognized by independent industry analysts
Find out why Microsoft was named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms.
Discover why Microsoft was named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025.1
CUSTOMER STORIES
Real customers, real results
“My team has more time to dedicate to our customers, activate new business processes, and be more proactive.”
Raffaele Gerbi, IT Corporate e-Business Manager, MAPEI
“With…conversation intelligence, our Investec teams can easily drill down for more detail [about] the information they’re given.”
Jody Teren, Group Engagement Lead for the AI Data Team, Investec
Products
“Dynamics 365 enables us to deliver a well-crafted experience and empower our entire global team.”
Antonio Achille, CEO, Natuzzi
“We can see the impact of … campaigns and more personalized real-time journeys powered by … [Dynamics 365] Customer Insights.”
Liam Barnes, Global IT Director of Marketing Technologies, Campari Group
“We have [Dynamics 365 Customer Insights] to unify all of our data and help us do something valuable with it.”
Kevin Gleason, Global Brand and Marketing Director, Leatherman Tool Group
Next steps
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
Chat with Sales
Available M-F 6 AM to 3 PM PT.
Take a guided tour
See how to empower sellers and marketers with a closer look at Dynamics 365.
Get answers from experts
Request additional guidance from the Dynamics 365 team.
- [1]The Forrester Wave™: Customer Relationship Management Software, Q1 2025, March 24, 2025.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .