New: Adaptable, real-time ERP actions and insights that power faster, smarter decisions.
Be ready for whatever comes next with agentic ERP
Drive growth with an enterprise resource planning (ERP) solution that streamlines operations and decisions—powered by Microsoft Copilot and agents for insights and automation at scale.
Have a small or midsize business? ExploreDynamics 365 Business Central instead.
Have a small or midsize business? ExploreDynamics 365 Business Central instead.
OVERVIEW
Achieve more with an ERP solution from Dynamics 365
- Support data-driven decisions by unifying data across core business processes such as record to report, procure to pay, and order to cash and delivering a full view of operational performance and actionable insights through Copilot.
- Go beyond traditional financial planning and accounting by using advanced scenario-modeling and Copilot capabilities that encompass financials, sales, supply chain, and human resources.
- Forecast demand with greater accuracy using AI-generated insights, external signals, and your own models to meet evolving market needs and customer demands.
- Eliminate stockouts by running material requirements planning (MRP) in minutes, helping ensure that the right inventory is available at the right place and time.
- Put inventory buffers in place using demand-driven MRP (DDMRP) in the supply chain to decouple lead times and mitigate variability. This helps stabilize production and delivery while maintaining optimal inventory.
- Accelerate financial close with an autonomous agent that streamlines reconciliations, helping reduce errors and speed reporting cycles.
- Meet service levels with an autonomous agent that helps ensure timely order delivery by improving supplier visibility and by using Copilot to proactively address delays.
- Manage resources with precision to complete projects on time and within budget with an autonomous agent that helps efficiently manage budgets and accurately invoice clients.
- Support discrete, process, lean, and project-based manufacturing with a single platform that maximizes throughput quality and uptime.
- Use Copilot to orchestrate warehouse activities, improve efficiencies, and optimize fulfillment for on-time delivery in full.
- Plan quick, more effective acquisitions and divestitures with a modular ERP solution that supports adopting a reusable mergers and acquisitions strategy blueprint.
- Easily pivot to new revenue models, such as subscriptions or usage-based pricing, with a flexible ERP that evolves as your business needs change.
- Build and deploy custom AI agents in Dynamics 365 using Microsoft Copilot Studio to deliver simple, autonomous experiences tailored to your needs.
- Manage business processes in more than 180 countries, with built-in localization and global compliance, orchestrated by Microsoft Copilot to ensure seamless operations.
- Get your modular ERP solution up and running quickly using Success by Design methodologies created by Microsoft and with expert services and guidance from FastTrack for Dynamics 365.
- Orchestrate workflows and optimize decision-making with Microsoft Copilot and autonomous agents that empower teams with real-time insights and connect finance, operations, and HR.
- Easily work with other IT systems using standardized processes and connectors and adopt new technology without replacing existing systems.
- Safeguard data and applications with built-in security, including multiple levels of cybersecurity, physical management, and endpoint security.
- Operate with confidence using a resilient infrastructure that delivers 99.9% uptime and supports business continuity as your needs evolve.
- Track and report greenhouse gas emissions and other environmental impacts, including using Copilot to help ensure that your organization meets sustainability initiatives.
Why embrace the Microsoft Cloud for ERP?
Composable
Start with the Dynamics 365 modules you need and scale effortlessly as you grow. Using low-code customization tools in Microsoft Power Platform and Copilot Studio, tailor your ERP solution to fit your specific requirements while maintaining full data governance and compliance.
Connected
Get actionable insights and AI assistance through Copilot and a unified data graph. By connecting finance, operations, and HR data, teams can collaborate effectively, drive productivity, and make more informed decisions within the flow of work.
Cognitive and agentic
Streamline workflows with AI-powered autonomy. Microsoft Copilot delivers insights, while intelligent agents reconcile accounts, manage supplier communications, and handle time and expenses tracking—resolving exceptions and automating approvals so teams can focus on strategy, not manual tasks.
Products
Explore products that connect business processes
Dynamics 365 Finance
Streamline records, reporting, planning, and forecasting with Copilot and agents.
Dynamics 365 Supply Chain Management
Optimize supply chain with Copilot and agents, boosting resilience and efficiency.
Dynamics 365 Project Operations
Connect service ops from estimate to billing with Copilot and agents, improving profit and success.
Dynamics 365 Human Resources
Unify HR at every stage with Copilot and agents to drive engagement and retention.
Dynamics 365 Commerce
Deliver unified, personalized, and seamless buying experiences with help from AI.
Dynamics 365 Business Central
Get end-to-end finance, customer, and operations management for small and midsize businesses.
AUTONOMOUS AGENTS
Transform your ERP with AI agents
Don’t just react to unplanned changes. Gain the foresight and agility necessary to confidently advance through them using AI agents, the apps of the future.
The Total Economic Impact™ of Microsoft Dynamics 365 ERP
Discover the advantages of Dynamics 365 cloud-based ERP by reading a commissioned study conducted by Forrester Consulting.
Learning hub
Discover more about agentic ERP software solutions
Solution page
Find your path to the cloud
Learn how Dynamics 365 simplifies cloud migration, enabling you to realize AI-powered productivity.
Solution brief
Transform your operations
Explore the potential of an autonomous ERP system that evolves with your needs.
E-book
Build resilient supply chains
Explore ways to operate with excellence using an AI-enhanced ERP system.
Webinar
Drive agility with composable ERP
Find out how to optimize finance and supply chain operations with a composable ERP system.
E-book
Create a system of intelligence
Discover how autonomous ERP solutions enhance automation, decision-making, and efficiency.
Research insights
Research from top industry firms
- Uncover the business value organizations gain by using Dynamics 365 to drive innovation in the manufacturing industry.
- Explore the next generation of ERP systems and see how AI-enabled solutions like Dynamics 365 help improve business efficiency, agility, and decision making.
- Discover why Microsoft was named a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.3
- Learn why Microsoft was named a Leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Operational ERP Applications 2023-2024 Assessment.
CUSTOMER STORIES
Real customers, real results
“Our tax professionals have the right tools to handle complex tasks efficiently, leading to higher job satisfaction and better client outcomes.”
Brad Brown, Chief Innovation Officer & Technology Leader, Tax at KPMG US
60%
Increase in tax filing engagements per minute
“The transition to Dynamics 365 has been a game-changer for us. The improved usability and data consistency have significantly enhanced our operations.”
Ashley Boozer, Director of Enterprise Solutions, Taylor Farms
22
Product locations that standardized processes
“Dynamics 365 enables supply chain transparency and efficiency across the OFI business system and is a powerful enabler for growth ambitions and improved profitability.”
Steen Viberg, VP, Digital Operations, Orkla Food Ingredients AS
44%
Improvement in line-picking rate
“Our equipment data is the key to operational efficiency … By leveraging real-time data and advanced analytics, we can predict equipment failures before they happen.”
Alper Serçe, Deputy General Manager, Enerjisa Üretim
70%
Decrease in paper output
“The transition to Dynamics 365 not only enhances our innovation and efficiency but also ensures leadership in delivering exceptional value to our customers.”
Keith Siu, Chief Operating Officer, Maxim’s Group
Next steps
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
Chat with Sales
Available M-F 6 AM to 3 PM PT.
Take a guided tour
See how to create a connected enterprise with a closer look at Dynamics 365.
Get answers
Request additional help from a Dynamics 365 expert.
- [1]Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, April 2024.
- [2]Microsoft Dynamics 365 ERP Increases Profitability And Productivity For Manufacturers, a spotlight of The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, April 2024.
- [3]Gartner, Magic Quadrant for Cloud ERP for Product-Centric Enterprises, Dixie John, Denis Torii, Johan Jartelius, Tomas Kienast, 11 November 2024.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.