Dynamics 365 Field Service
Transform operations, deliver exceptional service, and improve customer experiences with an agentic service solution.
Overview
Optimize service operations
Transform your service operations with AI agents, the Internet of Things (IoT), and mixed reality.
- Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.
- Keep your customers informed with automated service reminders and notifications via email and text messaging.
- Gain customer insights by sending automated, personalized surveys after completing field service calls.
- Ask Copilot in Dynamics 365 Field Service to search lengthy product manuals and find relevant answers to resolve issues faster.
- Share links to work orders that automatically expand to show key details in Microsoft Teams.
- Interact with Copilot to find pertinent information about work orders using natural language.
- Use Copilot in Dynamics 365 Field Service to generate a response to customers in Outlook, summarizing key details and next steps.
- Create unified financial and inventory data flow between Field Service and Dynamics 365 Business Central.
AGENTS (PREVIEW)
Transform service with an autonomous agent
Deliver timely and efficient service with the Scheduling Operations Agent for Dynamics 365 Field Service—available in public preview. Equip dispatchers with an agent to optimize technician schedules as conditions change throughout the day.
Dynamics 365 Field Service
Get comprehensive field service management, including step-by-step guides and remote expert assistance.
$105.00
user/month, paid yearly
Get comprehensive field service management, including step-by-step guides and remote expert assistance.
This product is not available in your market.
Partners
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Consulting services
Access a wide range of architecture planning, implementation, and support services.
Partner apps
Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
FastTrack for Dynamics 365
Go live confidently with onboarding and training led by Microsoft experts and partners.
The Total Economic Impact™ Of Microsoft Dynamics 365 Field Service
Learn the cost savings and business benefits enabled by Dynamics 365 Field Service in this commissioned study conducted by Forrester Consulting.1
346%
Return on investment
$42.65M
In benefits over 3 years
<6
Months to payback
Customer stories
How customers are using Field Service
Learn how G&J Pepsi used Field Service to exceed service expectations, maximizing revenue and cost savings.
Products
Dynamics 365 Field Service
Read how Phillips Corporation modernized its service operations and increased revenue using Field Service.
Products
Dynamics 365 Field Service
Discover how insurance company Santam streamlined processes to reduce tradeoffs between speed and quality.
Products
Dynamics 365 Field Service
Find out how Dyno-Rod reduced friction in field service and improved outcomes.
Products
Dynamics 365 Field Service
Resources
Explore reports, blogs, and demos
Blog
Recognized as a Leader
Microsoft is named a worldwide Leader in IDC MarketScape for Field Service.
Blog
Unlock customer value
Provide more value to your customers by connecting Field Service with other services.
Blog
Copilot in Dynamics 365 Field Service
See how AI-powered Copilot can help accelerate field service productivity.
Blog
Improve business KPIs with Field Service
Learn how connected field service can improve your key performance indicators.
Demo
Dynamics 365 Field Service demo
Learn how to deliver exceptional field service.
Next steps
Try Dynamics 365 Field Service
Deliver exceptional, proactive service that resolves customer issues the first time.
Chat with a Dynamics 365 specialist
Available M-F 6 AM to 3 PM PT.
Request a call
Have a Dynamics 365 representative contact you.
Call Sales
Available M-F 6 AM to 3 PM PT.
Call(800) 642 7676
[1]
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ Of Microsoft Dynamics 365 Field Service, December 2023.