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Dynamics 365

Microsoft Dynamics 365 Blog

The future of agentic CRM and ERP


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Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications

Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers.
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From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier

Discover how agentic business applications in Dynamics 365 are transforming data into real-time decisions and measurable outcomes.
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Microsoft is named a Leader in 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

Microsoft leads in agentic service, transforming customer engagement with AI and Dynamics 365 in Gartner’s 2025 CRM Magic Quadrant.
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  • 3 min read

Microsoft named a Leader in IDC MarketScape for AI-Enabled Large Enterprise ERP Applications

Microsoft has been recognized as a Leader in the IDC MarketScape for AI-Enabled Large Enterprise ERP Applications, highlighting our innovation and customer-centric approach to intelligent business solutions.

CRM

Build resilient supply chains

Read our e-book, Operational Excellence: How to build resilient supply chains with Microsoft Dynamics 365, to uncover practical insights that help you optimize supply chain operations using real-time insights and automation, increase supply chain visibility, adapt to market changes, and more.

ERP

Get started with Dynamics 365

Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.

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