Learn how agentic business applications are powering the Frontier Firm at Microsoft Ignite.
Microsoft Dynamics 365
The new era of AI-powered business
Adapt and innovate with agentic CRM and ERP business applications.
Overview
Transform how work gets done with AI agents
Connect teams, processes, and data across your entire organization to create exceptional customer experiences and operational agility.
What is Dynamics 365?
Become more data-driven and innovative with agentic apps for sales, service, finance, and supply chain operations.
Take a guided tour
Get a closer look at how to improve specific business processes with Dynamics 365 apps.
Compare plans and pricing
Find the right plan for your business needs by exploring the different options for each Dynamics 365 app.
Solutions
One platform. Limitless possibilities
- Enhance customer relationships across sales, marketing, and service with an agentic CRM solution.
- Reinvent operations, enhance productivity, and gain a competitive edge with the power of an agentic ERP solution.
- Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
- Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
Product demos
Do more with agents in Dynamics 365
See how AI and agents work with Dynamics 365 applications to give every team an edge.
Create more personalized customer journeys with next-generation AI.
75% time saved on customer journey development1
Resolve issues faster using generative AI and automation.
40% reduction in average call handling time2
Empower frontline teams with generative AI, IoT, and mixed reality.
14% increase in field technician productivity3
Navigate disruption and be more resilient with proactive, AI-powered insights.
Build financial and operational agility using AI and automation.
106% ROI achieved by deploying a Dynamics 365 ERP solution.4
Streamline your growing business operations with an AI-powered ERP system.
Work smarter, adapt faster, and perform better with Business Central—named the best ERP system of 2024 by Forbes Advisor.5
APPS AND ADD-ONS
Enhance Dynamics 365 with apps from industry-leading partners
Add apps that help you tailor Dynamics 365 to better meet your specific business needs.
Customer stories
How customers innovate with Dynamics 365
“With Dynamics 365, total cost of ownership went down by as much as 40 percent compared to our previous solution.”
Pepijn Brinkhoff, Lead Product Owner, ABN AMRO
40%
Reduction in cost of ownership
“Microsoft Dynamics 365 has been the tool from the start because of its extraordinary flexibility."
Christina Schull, Chief Information Officer, Alltech
“Business Central is very agile, and the features are flexible, so it is very easy for us to install and maintain”
Julie Parizel, ERP Transformation Program Manager, Michelin
“Copilot in Dynamics 365 Customer Insights lets us move quickly, effectively, and efficiently.”
Art delaCruz, Chief Executive Officer, Team Rubicon
"Essentially, everything—invoices, payments, expense reports, all of it—is pushed straight into Business Central ... it’s just fantastic"
Tammy Koehler, Chief Financial Officer, Andretti Indoor Karting & Games
$300,000 to $500,000
Cost Savings per year
Featured news
What’s new and notable
Take your organization to the AI frontier
Join the free Microsoft AI Tour—learn, connect, and lead the future of innovation.
Implement autonomous processes with agent-ready apps
Enhance AI agent collaboration with Model Context Protocol (MCP) servers for Dynamics 365.
Scale your teams using autonomous agents in Dynamics 365
Accelerate your AI adoption with autonomous agents that handle essential business tasks.
Explore leadership strategies for the AI era
Empower your workforce to drive revenue and boost efficiency with AI-powered insights and workflows.
Learn about the emergence of the Frontier Firm
Check out the 2025 Work Trend Index Annual Report to learn how intelligence on tap will rewire business—and why every leader will need a new blueprint.
NEXT STEPS
Get started with Dynamics 365
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
Chat with a Dynamics 365 expert
Available M-F 6 AM to 3 PM PT.
Request a call back
Have a Dynamics 365 expert contact you.
Call a Dynamics 365 expert
Available M-F 6 AM to 3 PM PT.
Call (800) 642 7676
- [1]Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April 2024.
- [2]Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024.
- [3]Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December 2023.
- [4]Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, March 2024.
- [5]Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24, 2024.