How to contact the Bay Area News Group

Main phone numbers and addresses

The Mercury News:408-920-5000(voice)
75 E. Santa Clara St.
Suite 1100
San Jose, CA 95113

East Bay Times:925-935-2525

208 Lindbergh Avenue
Livermore, CA 94551-9512

 


Newspaper and digital subscriptions customer service:

To report a Mercury News delivery issue, make a payment, place a vacation hold, or make a change to your subscription, please contact our Subscriber Services department at408-508-5554or online via theMy Account site.

Customer Service Hours:
Monday through Friday: 6:30a.m. – 5 p.m.
Saturday: 7:00a.m. – 10:30a.m.
Sunday: 8:00a.m. – 10:30a.m.

Subscription Terms:

All Access & Print per week:
$45.00 for 7-day
$19.50 for 4-day (Thursday through Sunday)
$10.90 for Sunday
$8.50 for Digital

Print & Basic Digital per week:
$44.90 for 7-day
$19.40 for 4-day (Thursday through Sunday)
$10.80 for Sunday

Print only per week:
$44.75 for 7-day
$19.25 for 4-day (Thursday through Sunday)
$10.65 for Sunday

Arbitration and Refund policy

The Mercury News:

East Bay Times:


Digital and print advertising:


Reaching the newsroom:

Newsroom —408-920-5444
News tips, local news — local@bayareanewsgroup.com
Sports — sports@bayareanewsgroup.com,408-920-5830
Photo reprints — photovideodesk@bayareanewsgroup.com


Executives

  • Sharon Ryan, President and Publisher – Responsible for all aspects of the Bay Area News Group
  • Michael Turpin, Executive Vice President/Chief Revenue Officer – Responsible for retail and classified advertising –408-920-5455
  • Frank Pine, Executive Editor – Responsible for all news coverage –408-920-5456

Newsroom Leadership Team

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