Claudia Lo

Senior Design Researcher, Wikimedia Foundation

About me

Hi! I'm Claudia. I grew up in Hong Kong, and currently live in Chicago, Illinois, in the USA. My research interests are online social interaction, particularly online community moderation. Sometimes, I provide voiceover.

My hobbies include calligraphy, cooking andconlanging. My private account isUser:Cwylo. In addition to whatever my Babel box says, I'm also apassive speaker of Cantonese.

My work

I work as a Senior Design Researcher, with theModerator Tools and theProduct Safety and Integrity teams. I was a staff member on theUniversal Code of Conduct Drafting Revisions Committee.

Disclaimer: I work for or provide services to the Wikimedia Foundation, and this is the account I try to use for edits or statements I make in that role. However, the Foundation does not vet all my activity, so edits, statements, or other contributions made by this account may not reflect the views of the Foundation.

Contact me

Email me at clo@wikimedia.org

You can also schedule a meeting with me throughResearch Office Hours.

• Wikipedia Administrator Recruitment, Retention, and Attrition, full report availableon Commons

Moderator Tools

• Content moderation on mobile web
• Content moderation in medium-sized Wikimedia projects
• New Page Patrol on English Wikipedia
• Automoderator general support
• Flagged Revisions investigation 2025, a study done with Tara Rooks around usage of the FlaggedRevs extension

Reporting systems

• enwiki Reporting system research
• Reporting system rubric:summary anddetailed report

Temporary Accounts

• IP Masking Impact Report
• Patroller use of IPs, Sept 2020. Use of IP address information by patrollers on a variety of wikis.

Other topics

• English Wikipedia SPI case analysis for the month of May, 2019. The aim of this work was to see if SPI pages or similar noticeboards were viable as a source of data to estimate checkuser workloads.
• Research on perceptions of existing anti-harassment systems to support the Universal Code of Conduct.
• Wikistories Early Adopters Research, supporting the Inuka team; looked at commonalities and differences between different readers and creators of Wikistories on Indonesian Wikipedia.

Prior to joining the Foundation, I did research onvolunteer moderators of large-scale esports moderators on Twitch.