From Your Sales Floor to Their Front Door

With stores playing an ever-larger role in omnichannel success, physical locations are now on the front lines of shopper demands for immediacy, flexibility, and consistency. Manhattan Active Store Inventory & Fulfillment helps retailers meet those expectations by combining real-time inventory accuracy with intuitive, mobile-first tools that simplify fulfillment tasks for associates. Orders are picked, packed, and shipped with speed and confidence, while intelligent orchestration ensures each is fulfilled in the most efficient, profitable way. 

Designed to help retailers unlock the full potential of their store networks, Manhattan Active Store Inventory & Fulfillment tackles the challenges of inventory accuracy, fulfillment efficiency, and associate usability head-on. With RFID-powered precision, enterprise-wide visibility, and human-centric design, associates are empowered to turn every store location into a dynamic omnichannel fulfillment node. Intelligent task prioritization and adaptive fulfillment ensures stores can process Buy Online Pickup In Store, Ship-from-Store, and Curbside Delivery orders profitably, while real-time communications and flexible pickup options elevate the customer experience. 

Omnichannel Champions

Realize your omnichannel retail vision by preparing stores to be reliable sources of inventory and fulfillment operations for online or store-to-store customer orders. Manhattan Active Store Inventory & Fulfillment will enable you to:

• Increase the accuracy of store inventory so it can be reliably used in global inventory and ordering.
• Enable stores to be fulfillment points without disrupting store sales and service.
• Scale store fulfillment operations to support omnichannel order growth.
• Improve omnichannel profitability with more efficient store fulfillment. 

Director of Store Operations

Transform store operations to support the evolving purpose of stores as fulfillment points. Manhattan Active Store Inventory & Fulfillment will enable you to:

• Equip stores with tools to streamline and strengthen store inventory management.
• Quickly enable store associates to take on new fulfillment responsibilities.
• Lower training costs and improve store associate retention through an enhanced user experience.
• Improve customer satisfaction by removing any friction with store or curbside order pickup.
• Closely monitor store fulfillment performance to make necessary adjustments for improvement.

IT Director

Keep stores fresh, robust, and stable in an ever-changing retail environment with Manhattan’s best-in-class store solution technology:

• Deploy Manhattan Active Store Inventory & Fulfillment together with Manhattan Active Point of Sale for one platform, one user experience across store functions.
• Cloud-native solution enabling easy deployment to any store location and format.
• Use RFID in stores without the need to change the software.
• Mobile solution providing flexibility in device types.

Manhattan Active® Platform

Acloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world.Learn More.

Gain insights to help in your selection of an OMS provider.

Manhattan is named a Leader in The Forrester Wave™: Order Management Systems Q1 2025. Discover how our solutions optimize inventory and elevate customer experiences.

Retail Stores Work Better with Manhattan Solutions

  Manhattan offers a breadth of solutions to improve store performance and ensure retail stores are an integral part of unified commerce.

What you’ll need to know about store inventory and fulfillment.

Stores are increasingly used as fulfillment centers to support both online and store-to-store sales, which is often referred to as "omnichannel fulfillment" or "click-and-collect" and involves using store inventory to fulfill online orders, as well as offering customers the option to pick up their online orders at the store.  

Stores can provide a wide range of options, including store pickup to allow customers to place online orders and pick them up at outside at the curb, in a locker, or by coming inside the store to pick up. Ship from store can also be offered for shipping or local delivery of products directly to customers from the store.  

Inventory accuracy in retail stores has been traditionally low for reasons such as:

• Manual data entry to track inventory levels, which can lead to errors.
• Lack of standardization when different stores or departments within the same store use different methods to track inventory.
• Complex supply chains where retailers often have multiple suppliers and distribution centers, can make it difficult to accurately track inbound inventory replenishment.
• High product turnover with large assortment of short life span products, making it challenging to accurately track inventory levels.
• Inventory theft and shrinkage.
• Lack of inventory management and automation technology.  

Radio Frequency Identification (RFID) technology provides detailed item information via RFID tags, which are small chips attached to items like products in retail stores and are read using handheld or overhead RFID scanners.

Manhattan offers the most comprehensive support for in-store RFID in the industry, with native use of RFID data to track inventory as part of store inventory management and to find products in order picking for store fulfillment.

Talk with an expert to learn more about Manhattan’s technology.