The Brains of Your Omnichannel Operations

Designed to help retailers promise accurately, fulfill profitably, and scale easily, Manhattan Active Order Management is built to maximize conversion and optimize fulfillment costs. Through real-time, dynamic inventory visibility, intelligent fulfillment orchestration, and personalized post-purchase experiences, Manhattan Active Order Management unifies omnichannel order orchestration and customer service in a single powerful application—all built on a cloud-native, microservices platform that adapts swiftly to shifting demand. Continuous, versionless upgrades and adaptive intelligence ensure retailers can deliver on the promise of unified commerce—today and tomorrow. 

Retailers are under immense pressure to modernize—but many are still constrained by OMS solutions designed for a different era. These legacy systems weren’t designed and developed to handle same-day fulfillment, manage stores as fulfillment hubs, or provide operational teams and customers with real-time answers. They often require bolt-on solutions for returns, workarounds for customer service, and manual effort to track down and surface basic order insights, limiting visibility and introducing friction across the path to purchase. 

Enter Manhattan Active Order Management. As a recognized 6x leader in the Forrester Wave for Order Management Systems, it combines real-time availability across all channels, machine learning-driven, promising, intelligent order orchestration, and agentic AI customer service into one fully unified platform. The result: better transparency across your entire fulfillment network, faster delivery decisions, and higher digital conversions. It’s not just keeping up with modern commerce: it’s powering what’s coming next. 

Progress & Results

Retail Works Better With Manhattan Solutions

  Manhattan offers a breadth of solutions to improve order fulfillment performance and enhance the customer experience.

Everything that you’ll need to know about order management systems.

The process of managing an order from capture through fulfillment—with the end goal of having every order fulfilled accurately, on time, and to maximum profit.

That process often includes managing inventory visibility, committing to delivery dates, orchestrating fulfillment through distribution centers and stores, and tracking order shipping and pickups.

To learn more, read our comprehensive guide toorder management systems.

A modern order management system (OMS) is the "omni" in omnichannel commerce and the crucial component in delivering supply chain agility and resiliency along with the customer experience precision and reliability that are essential for modern retail success. It is a unified commerce technology, facilitating a consistent and seamless omnichannel experience across all sales channels and the end-to-end customer buying journey.

A modern OMS ensures precise ordering across sales channels, efficient and consistent order orchestration across fulfillment systems and sources, and flexible post-purchase order changes and returns. Retail leaders rely on a modern OMS to overcome problems like inconsistent shopping experiences across sales channels, the inability to promise precise delivery dates, unreliable order fulfillment, costly return processing, and lack of customer control of post-purchase order changes.

Manhattan Active Order Management excels at seamlessly managing orders placed from any sales channel, including digital commerce, stores, and contact centers. Built for omnichannel commerce, it precisely and efficiently orchestrates order progress across all omnichannel fulfillment methods, including ship-to-customer, pickup in-store, ship-to-store, ship-from-store, and same-day delivery.

Retailers rely on Manhattan's global order orchestration capabilities to initiate and manage every step of an order's end-to-end life cycle — from initial fraud check to payment settlement and sales posting to pickup or ship-to-home delivery.

The speed and reliability of order fulfillment are primary factors in modern shoppers' choice to buy from a retailer. Order promising is the start of a satisfying delivery or store pickup experience. An order promise is a retailer's ability to provide customers with consistently high confidence before purchasing of when they will receive their order, such as a delivery date. A precise order promise minimizes the uncertainty that causes customers to abandon their shopping carts, improving digital conversion rates.

Manhattan Active® Order Management is the only solution that combines precise product availability, intelligent supply chain assessment using machine learning, and high-capacity in-memory caching technology to provide precise, instantaneous order promising across a retailer's sales channels at scale.

Look for OMS with third-party reviews.

Case in point: Manhattan Active Order Management was the only OMS selected as an industry leader in the Forrester Wave™: Order Management Systems, Q2 2021.

Talk with an expert to learn more about Manhattan’s technology.

Manhattan Active® Platform

Acloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world.Learn More.