Manhattan Active Omni: A POS Leader in Forrester Evaluation

Manhattan Active Omni received the highest possible score (5.0) in 12 of 24 of the Current Offering criteria, such as custom checkout flow, digital payments, clienteling/assisted selling, practitioner UX, and endless aisle. Manhattan was also the only leader to receive the highest possible score for store inventory management, store fulfillment tool: pick-up from the store, product catalog, and reporting & analytics.  In our view, this recognition solidifies Manhattan Active Omni as a leading store technology that empowers retailers to deliver modern store experiences to both associates and shoppers.
 
Manhattan’s position as a leader in the Forrester Wave complements its recognition as the leader in the Forrester Wave™: Order Management Systems, Q1 2025. We believe that the combined strengths of our POS and OMS applications create a formidable, first-of-its-kind unified technology platform for omnichannel commerce in modern retail, profitably delivering on the promise of an exceptional customer experience.

Don't Just Take Our Word For It

Manhattan is the preferred store technology solution for specialty retailers worldwide, modernizing in-store operations and delivering a unified commerce experience. Hundreds of retail stores and thousands of associates leverageManhattan Active Omni to reduce operational costs while increasing conversion rates and driving top-line revenue growth.

Groupe Dynamite Achieves Faster Fulfillment and Improved Margins

Omnichannel Sales Hubs: Transformed stores into omnichannel sales hubs, allowing them to save sales in out-of-stock situations, improve store conversion rates, and positively impact their second-half sales.

Efficient Fulfillment: With just one distribution center in Montreal and a growing U.S. presence, they turn nearly 300 stores into reliable and scalable fulfillment points to significantly reduce store transfers, delivery times, and shipping costs, leading to improved margins.

Fast Shipping: Now fulfills the majority of its online orders from stores and can ship orders to customers injust 23 hours on average, which is much quicker than the industry average of over three or more days.

PacSun Enhances Omnichannel Strategy for a Unified Shopping Experience

Manhattan Active Omni helps PacSun leverage technology to improve customer interactions and maintain its leadership in the retail industry.

Enhanced Omnichannel Strategy: Ensuring a seamless and unified customer shopping experience across its online store and more than 300 physical stores nationwide.

Unified Commerce Experiences: Provide a consistent and personalized shopping experience across all channels. This integration gives associates a single, intuitive experience for in-store selling, engagement, and fulfillment functions.

Leadership in Retailing: Provides advanced capabilities such as omnicart, customer interaction insights, clienteling, customer-controlled fulfillment, and endless aisle functionality, enhancing the overall omnichannel shopping experience for their customers.

Unified Commerce Experiences for the Modern Store

Today's retail stores are evolving from mere points of transaction to centers of seamless, customer-centric experiences that blend digital convenience with the value of in-store human interaction. The modern store aims to excite and delight customers, encouraging them to include physical visits in their shopping journey. Therefore, a modern POS must unify selling, personalized retailing, fulfillment, performance insights, and associate empowerment to create exceptional experiences and deliver outstanding service.

Manhattan Active Omni gives modern retailers a flexible, resilient solution designed for the next generation of retail. Built on a cloud-native platform, this solution supports seamless omnichannel transactions and empowers associates to provide personalized, efficient service—no matter where a customer starts their journey or where they are on the shop floor. With a microservices architecture designed to scale and adapt easily, retailers can manage complex, high-volume sales environments that seamlessly integrate the physical and digital.

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

* Forrester report,The Point-Of-Service Solutions Landscape, Q3 2024." July 1, 2024 

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