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COMMUNICATIONS SERVICES
Seamless interactions. Exceptional experiences.
Give your teams the collaboration tools to deliver standout customer experiences—virtually anytime, anywhere, on any device.
COMMUNICATIONS SERVICES
Seamless interactions. Exceptional experiences.
Give your teams the collaboration tools to deliver standout customer experiences—virtually anytime, anywhere, on any device.
Simplify collaboration.Amplify results.
Lumen Communications Services empower modern enterprises to connect distributed teams and customers with secure, cloud-enabled voice and collaboration tools—optimized for AI, compliance and cost-efficiency. Backed by the secure Lumen Network, our services provide a future-ready foundation for highly scalable enterprise communications.
Simplify collaboration.Amplify results.
Lumen Communications Services empower modern enterprises to connect distributed teams and customers with secure, cloud-enabled voice and collaboration tools—optimized for AI, compliance and cost-efficiency. Backed by the secure Lumen Network, our services provide a future-ready foundation for highly scalable enterprise communications.
31%
lower annual cost for Lumen UC&C customers compared with their previous environments¹
31%
lower annual cost for Lumen UC&C customers compared with their previous environments¹
70%
of businesses using cloud voice say they now can more cost-effectively support new IT initiatives²
70%
of businesses using cloud voice say they now can more cost-effectively support new IT initiatives²
82%
surveyed saw a significant impact in time savings among IT staff²
82%
surveyed saw a significant impact in time savings among IT staff²
Explore our communications services
From cloud upgrades to call centers, we can help you streamline communications, boost productivity and maximize ROI.
Lumen® Cloud Voice
Enhance your customer experience with a fully managed, cloud-based voice and collaboration solution.
Lumen® Cloud Voice
Enhance your customer experience with a fully managed, cloud-based voice and collaboration solution.
Lumen® Cloud Voice
Enhance your customer experience with a fully managed, cloud-based voice and collaboration solution.
Offer available
Lumen® Specialty Lines
Upgrade phone lines for alarms, elevators and other safety systems with an all-inclusive replacement system for POTS lines.
Lumen® Specialty Lines
Upgrade phone lines for alarms, elevators and other safety systems with an all-inclusive replacement system for POTS lines.
Lumen® Specialty Lines
Upgrade phone lines for alarms, elevators and other safety systems with an all-inclusive replacement system for POTS lines.
Lumen® Voice Complete®
Simplify communications and maximize workforce productivity with cloud-ready integrated voice and SIP trunking solutions.
Lumen® Voice Complete®
Simplify communications and maximize workforce productivity with cloud-ready integrated voice and SIP trunking solutions.
Lumen® Voice Complete®
Simplify communications and maximize workforce productivity with cloud-ready integrated voice and SIP trunking solutions.
Lumen® Next Generation 9-1-1
Take command of emergency call services with a high-performance platform designed for next-level, mission-critical public safety continuity.
Lumen® Next Generation 9-1-1
Take command of emergency call services with a high-performance platform designed for next-level, mission-critical public safety continuity.
Lumen® Next Generation 9-1-1
Take command of emergency call services with a high-performance platform designed for next-level, mission-critical public safety continuity.
Lumen® Solutions for Microsoft Teams
Communicate and collaborate without boundaries with a single, managed UC&C solution for your business.
Lumen® Solutions for Microsoft Teams
Communicate and collaborate without boundaries with a single, managed UC&C solution for your business.
Lumen® Solutions for Microsoft Teams
Communicate and collaborate without boundaries with a single, managed UC&C solution for your business.
Lumen® Solutions for Zoom
Easily engage customers, partners and employees with a secure, video-first solution.
Lumen® Solutions for Zoom
Easily engage customers, partners and employees with a secure, video-first solution.
Lumen® Solutions for Zoom
Easily engage customers, partners and employees with a secure, video-first solution.
Lumen® Solutions for Webex
Streamline operations using a single communications solution that scales easily with simplified, enterprise-wide administration.
Lumen® Solutions for Webex
Streamline operations using a single communications solution that scales easily with simplified, enterprise-wide administration.
Lumen® Solutions for Webex
Streamline operations using a single communications solution that scales easily with simplified, enterprise-wide administration.
Lumen® Contact Center Solutions
Lumen® Solutions for Contact Center – Genesys Cloud
Activate a powerful cloud contact center that unifies customer and agent interactions across channels and delivers a dynamic, personalized digital experience with real-time engagement.
Lumen® Solutions for Contact Center – Genesys Cloud
Activate a powerful cloud contact center that unifies customer and agent interactions across channels and delivers a dynamic, personalized digital experience with real-time engagement.
Lumen® Solutions for Contact Center – Genesys Cloud
Activate a powerful cloud contact center that unifies customer and agent interactions across channels and delivers a dynamic, personalized digital experience with real-time engagement.
Lumen® Solutions for Contact Center – Talkdesk
Empower a dynamic digital experience with a contact center solution using advanced AI capabilities and effective management through scalable technology.
Lumen® Solutions for Contact Center – Talkdesk
Empower a dynamic digital experience with a contact center solution using advanced AI capabilities and effective management through scalable technology.
Lumen® Solutions for Contact Center – Talkdesk
Empower a dynamic digital experience with a contact center solution using advanced AI capabilities and effective management through scalable technology.
Lumen® Contact Center Intelligence
Get 5-star CX with Lumen cloud-based software, IVR, high-clarity calls, omnichannel routing, queue, recording and analytics.
Lumen® Contact Center Intelligence
Get 5-star CX with Lumen cloud-based software, IVR, high-clarity calls, omnichannel routing, queue, recording and analytics.
Lumen® Contact Center Intelligence
Get 5-star CX with Lumen cloud-based software, IVR, high-clarity calls, omnichannel routing, queue, recording and analytics.
Need help deciding which communications solutions are right for you? Contact an expert to schedule a consultation.
Need help deciding which communications solutions are right for you? Contact an expert to schedule a consultation.
Communications resources
Enhance your understanding of how modern communication platforms powered by cloud and enabled by AI support growth and innovation.
Reshaping communications for AI-driven enterprises
Learn how Lumen® Cloud Voice can help you overcome the challenges of legacy systems and support AI growth across your enterprise.
Reshaping communications for AI-driven enterprises
Learn how Lumen® Cloud Voice can help you overcome the challenges of legacy systems and support AI growth across your enterprise.
Partner for cloud voice migration success
IDC shares how cloud-enabled communications can boost productivity, resiliency and business outcomes when done right.
Partner for cloud voice migration success
IDC shares how cloud-enabled communications can boost productivity, resiliency and business outcomes when done right.
Generate more value from your collaboration tools
Lumen customers report improving teamwork and communications while substantially reducing operational costs.
Generate more value from your collaboration tools
Lumen customers report improving teamwork and communications while substantially reducing operational costs.
Connections at the speed of AI
AI moves fast, and so do we. The Lumen Network delivers high-performance, low-latency connections where AI demands.
Connections at the speed of AI
AI moves fast, and so do we. The Lumen Network delivers high-performance, low-latency connections where AI demands.
Operate the #1
peered global network³
Operate the #1
peered global network³
130B
voice minutes handled annually
130B
voice minutes handled annually
~340,000
global fiber route miles and ~163,000 on-net fiber buildings
~340,000
global fiber route miles and ~163,000 on-net fiber buildings
60%
more capacity vs. legacy fiber and 25% lower optical loss across U.S. intercity fiber network⁴
60%
more capacity vs. legacy fiber and 25% lower optical loss across U.S. intercity fiber network⁴
Customer stories
“Donor Network West needed highly resilient voice and data services to help us in fulfilling our mission of saving and healing lives through organ and tissue transplantation. Reliable Lumen services have provided us with the tools we need."
— Dr. Janice Whaley, President & CEO
Donor Network West
“Donor Network West needed highly resilient voice and data services to help us in fulfilling our mission of saving and healing lives through organ and tissue transplantation. Reliable Lumen services have provided us with the tools we need."
— Dr. Janice Whaley, President & CEO
Donor Network West
“Within six weeks, the system was up and running, which is something I’m very thankful for. Lumen Solutions for Contact Center – Genesys Cloud is easily customizable, and we can turn around updates very quickly. That really impressed me.”
— Doug Benalan, CIO
CURE Auto Insurance
“Within six weeks, the system was up and running, which is something I’m very thankful for. Lumen Solutions for Contact Center – Genesys Cloud is easily customizable, and we can turn around updates very quickly. That really impressed me.”
— Doug Benalan, CIO
CURE Auto Insurance
“Lumen is a great partner because they help us help our customers. Our relationship is built upon trust, reliability and mutual respect."
— Todd Thielbar, IT Director
Rew Materials
Current Lumen customer compensated for their endorsement.
“Lumen is a great partner because they help us help our customers. Our relationship is built upon trust, reliability and mutual respect."
— Todd Thielbar, IT Director
Rew Materials
Current Lumen customer compensated for their endorsement.
Questions? Let’s talk.
Contact our team to get the assistance and answers you’re looking for.
Questions? Let’s talk.
Contact our team to get the assistance and answers you’re looking for.
Start chat
Start chat
Start chat
Request a
Sales callback
Request a
Sales callback
Request a
Sales callback
Call Sales
800‑871‑9244
Call Sales
800‑871‑9244
Call Sales
800‑871‑9244
¹IDC,The Business Value of Lumen Cloud-Based UC&C and Voice Solutions, March 2024.
²IDC,InfoBrief: Migrating Voice to the Cloud, Document #US53413825, May 2025.
³The Center for Applied Internet Data Analysis (CAIDA),AS Rank, January 2025.
⁴~25% less fiber optic loss per km; less loss translates to less frequent need for fiber optic signal regeneration, decreasing equipment costs; figure is based on a comparison to vintage 2000 fiber (decrease from .22 db/km loss to.17 db/km).
Not all products and services are available in all regions and countries; pleasecontact a representative near you for details.
© 2025 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.
© 2025 Lumen Technologies. All Rights Reserved.
© 2025 Lumen Technologies. All Rights Reserved.
© 2025 Lumen Technologies. All Rights Reserved.