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PUBLIC SAFETY
Transforming public safety with Next‑Gen 9‑1‑1
NG9‑1‑1 solutions that deliver real‑time response and secure, reliable connectivity.
PUBLIC SAFETY
Transforming public safety with Next‑Gen 9‑1‑1
NG9‑1‑1 solutions that deliver real‑time response and secure, reliable connectivity.
Award‑winning public safety ecosystem
See why industry experts and public safety organizations are choosing the Lumen® Next-Generation 9‑1‑1 (NG9‑1‑1) solution to enhance the speed, accuracy and efficacy of first responders.
Leverage innovative services for emergency call management
Respond to emergencies with flexible bandwidth and precise situational awareness from Lumen Next-Generation 9-1-1.
Leverage innovative services for emergency call management
Respond to emergencies with flexible bandwidth and precise situational awareness from Lumen Next-Generation 9-1-1.
Lumen recognized as best in class in the U.S. NG9-1-1 industry
For the third year in a row, Lumen receives the Frost & Sullivan Best Practices Enabling Platform Leadership Award.
Lumen recognized as best in class in the U.S. NG9-1-1 industry
For the third year in a row, Lumen receives the Frost & Sullivan Best Practices Enabling Platform Leadership Award.
Designing a Public Safety Ecosystem
Enabling citizens and public safety organizations to send and receive advanced communications over an internet protocol (IP) network requires an adaptive, scalable and robust ecosystem.
Designing a Public Safety Ecosystem
Enabling citizens and public safety organizations to send and receive advanced communications over an internet protocol (IP) network requires an adaptive, scalable and robust ecosystem.
Navigate NG9‑1‑1 transformation with Lumen
Unlock the full potential of the latest NG9‑1‑1 solutions for your agency with seamless operations and citizen‑centric services. Our networking solutions customers report significant infrastructure improvements, including:
66%
more bandwidth for improved efficiency¹
66%
more bandwidth for improved efficiency¹
61%
fewer instances of unplanned network downtime¹
61%
fewer instances of unplanned network downtime¹
40%
faster application performance¹
40%
faster application performance¹
Solutions designed to grow with your mission
Explore tailored networking, security, edge cloud and collaboration to help you build a strong foundation for your agency.
Cloud Connect
High‑performance cloud networking to public and private clouds.
Cloud Connect
High‑performance cloud networking to public and private clouds.
Dedicated Internet Access
High‑performance, dedicated internet geared specifically for enterprise apps and needs.
Dedicated Internet Access
High‑performance, dedicated internet geared specifically for enterprise apps and needs.
Dedicated Internet Access
High‑performance, dedicated internet geared specifically for enterprise apps and needs.
IP VPN
Connect your locations to a flexible global network with the capacity and self‑service features to respond fast.
IP VPN
Connect your locations to a flexible global network with the capacity and self‑service features to respond fast.
IP VPN
Connect your locations to a flexible global network with the capacity and self‑service features to respond fast.
SD‑WAN
Coordinate workloads across the full range of connectivity types on a single, automated platform with centralized visibility and control.
SD‑WAN
Coordinate workloads across the full range of connectivity types on a single, automated platform with centralized visibility and control.
SD‑WAN
Coordinate workloads across the full range of connectivity types on a single, automated platform with centralized visibility and control.
Vyvx Broadcasting Solutions
Air live events and on‑demand video with end‑to‑end digital transmission from acquisition to delivery.
Vyvx Broadcasting Solutions
Air live events and on‑demand video with end‑to‑end digital transmission from acquisition to delivery.
Vyvx Broadcasting Solutions
Air live events and on‑demand video with end‑to‑end digital transmission from acquisition to delivery.
Wavelengths
Deliver high‑availability apps and services reliably and cost effectively on a custom designed network offering up to 400 Gbps available bandwidth.
Wavelengths
Deliver high‑availability apps and services reliably and cost effectively on a custom designed network offering up to 400 Gbps available bandwidth.
Wavelengths
Deliver high‑availability apps and services reliably and cost effectively on a custom designed network offering up to 400 Gbps available bandwidth.
Black Lotus Labs
The threat research and operations arm of Lumen, Black Lotus Labs® leverages unmatched network visibility to help protect your business and keep the internet clean.
Black Lotus Labs
The threat research and operations arm of Lumen, Black Lotus Labs® leverages unmatched network visibility to help protect your business and keep the internet clean.
Black Lotus Labs
The threat research and operations arm of Lumen, Black Lotus Labs® leverages unmatched network visibility to help protect your business and keep the internet clean.
DDoS Mitigation
Protect your digital environments and minimize downtime with multi‑layer DDoS mitigation.
DDoS Mitigation
Protect your digital environments and minimize downtime with multi‑layer DDoS mitigation.
DDoS Mitigation
Protect your digital environments and minimize downtime with multi‑layer DDoS mitigation.
Managed Endpoint Detection Response
Prevent compromised endpoints from enabling hackers to access your organizational assets, data and infrastructure.
Managed Endpoint Detection Response
Prevent compromised endpoints from enabling hackers to access your organizational assets, data and infrastructure.
Managed Endpoint Detection Response
Prevent compromised endpoints from enabling hackers to access your organizational assets, data and infrastructure.
Managed ZTNA with Zscaler
Provide fast, secure access to the applications and data people need without putting your network at risk—and let Lumen experts manage and monitor it for you.
Managed ZTNA with Zscaler
Provide fast, secure access to the applications and data people need without putting your network at risk—and let Lumen experts manage and monitor it for you.
Managed ZTNA with Zscaler
Provide fast, secure access to the applications and data people need without putting your network at risk—and let Lumen experts manage and monitor it for you.
Professional Security Services
Reduce threat management overload and shrink attack surfaces while increasing defense alertness.
Professional Security Services
Reduce threat management overload and shrink attack surfaces while increasing defense alertness.
Professional Security Services
Reduce threat management overload and shrink attack surfaces while increasing defense alertness.
Secure Access Service Edge (SASE)
Fortify your defense perimeter at scale while simplifying network operations.
Secure Access Service Edge (SASE)
Fortify your defense perimeter at scale while simplifying network operations.
Secure Access Service Edge (SASE)
Fortify your defense perimeter at scale while simplifying network operations.
Zero Trust for Public Sector
Our experts can integrate the required security services and help create the policies to achieve Zero Trust compliance for your agency.
Zero Trust for Public Sector
Our experts can integrate the required security services and help create the policies to achieve Zero Trust compliance for your agency.
Zero Trust for Public Sector
Our experts can integrate the required security services and help create the policies to achieve Zero Trust compliance for your agency.
Next‑Gen Voice
Compare voice solutions and find the right fit to evolve your legacy voice and calling.
Next‑Gen Voice
Compare voice solutions and find the right fit to evolve your legacy voice and calling.
Next‑Gen Voice
Compare voice solutions and find the right fit to evolve your legacy voice and calling.
Next‑Generation 9‑1‑1
Take command of emergency call services with the high‑performance platform designed for public safety continuity.
Next‑Generation 9‑1‑1
Take command of emergency call services with the high‑performance platform designed for public safety continuity.
Next‑Generation 9‑1‑1
Take command of emergency call services with the high‑performance platform designed for public safety continuity.
Contact Center and UC&C Consulting
See how Lumen experts can help accelerate your contact center transformation to deliver agility and innovation.
Contact Center and UC&C Consulting
See how Lumen experts can help accelerate your contact center transformation to deliver agility and innovation.
Contact Center and UC&C Consulting
See how Lumen experts can help accelerate your contact center transformation to deliver agility and innovation.
Solutions for Contact Center – Genesys Cloud
Create a flexible, all‑in‑one cloud contact center solution for exceptional, real‑time customer experiences.
Solutions for Contact Center – Genesys Cloud
Create a flexible, all‑in‑one cloud contact center solution for exceptional, real‑time customer experiences.
Solutions for Contact Center – Genesys Cloud
Create a flexible, all‑in‑one cloud contact center solution for exceptional, real‑time customer experiences.
Solutions for Contact Center – Talkdesk
Empower productive interactions by leveraging a contact center solution with advanced AI capabilities and scalable technology.
Solutions for Contact Center – Talkdesk
Empower productive interactions by leveraging a contact center solution with advanced AI capabilities and scalable technology.
Solutions for Contact Center – Talkdesk
Empower productive interactions by leveraging a contact center solution with advanced AI capabilities and scalable technology.
Solutions for Microsoft Teams
Provide high‑quality, cloud‑based voice communication across channels easily and cost effectively on the Lumen network.
Solutions for Microsoft Teams
Provide high‑quality, cloud‑based voice communication across channels easily and cost effectively on the Lumen network.
Solutions for Microsoft Teams
Provide high‑quality, cloud‑based voice communication across channels easily and cost effectively on the Lumen network.
Solutions for Webex
Optimize collaboration with a holistic, subscription‑based UC&C platform that integrates the secure and reliable Lumen network, hosting and communications architecture.
Solutions for Webex
Optimize collaboration with a holistic, subscription‑based UC&C platform that integrates the secure and reliable Lumen network, hosting and communications architecture.
Solutions for Webex
Optimize collaboration with a holistic, subscription‑based UC&C platform that integrates the secure and reliable Lumen network, hosting and communications architecture.
Solutions for Zoom for Government
Engage constituents and employees with reliable uptime, low ownership costs and dedicated support.
Solutions for Zoom for Government
Engage constituents and employees with reliable uptime, low ownership costs and dedicated support.
Solutions for Zoom for Government
Engage constituents and employees with reliable uptime, low ownership costs and dedicated support.
Data Centers
Give your business the infrastructure and security of a dedicated data center with minimal maintenance and upfront costs.
Data Centers
Give your business the infrastructure and security of a dedicated data center with minimal maintenance and upfront costs.
Data Centers
Give your business the infrastructure and security of a dedicated data center with minimal maintenance and upfront costs.
Network Storage
Keep your data close to the action with distributed low‑latency storage at the edge and predictable, pay‑as‑you‑go pricing.
Network Storage
Keep your data close to the action with distributed low‑latency storage at the edge and predictable, pay‑as‑you‑go pricing.
Network Storage
Keep your data close to the action with distributed low‑latency storage at the edge and predictable, pay‑as‑you‑go pricing.
Tailored Managed Network Services
Drive your agency and IT transformation with flexible, end‑to‑end managed services for everything from app deployment to network provisioning.
Tailored Managed Network Services
Drive your agency and IT transformation with flexible, end‑to‑end managed services for everything from app deployment to network provisioning.
Tailored Managed Network Services
Drive your agency and IT transformation with flexible, end‑to‑end managed services for everything from app deployment to network provisioning.
Need help deciding which of our solutions are right for you? Contact an expert to schedule a consultation.
Need help deciding which of our solutions are right for you? Contact an expert to schedule a consultation.
Case studies
Pima County
To upgrade legacy public safety answering points, Pima County implemented an NG9‑1‑1 solution to modernize their services.
Pima County
To upgrade legacy public safety answering points, Pima County implemented an NG9‑1‑1 solution to modernize their services.
South Dakota
Statewide public safety modernized their 9‑1‑1 system to support residents and streamline emergency management infrastructure.
South Dakota
Statewide public safety modernized their 9‑1‑1 system to support residents and streamline emergency management infrastructure.
Resources
BLOG
Call‑handling software certification brings California NG9‑1‑1 closer
CONTRACT VEHICLES
Government contract vehicles to help you manage IT modernization
Questions? Let’s talk.
Contact our team to get the assistance and answers you’re looking for.
Questions? Let’s talk.
Contact our team to get the assistance and answers you’re looking for.
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Call Sales
888‑597‑2455
Call Sales
888‑597‑2455
Call Sales
888‑597‑2455
¹IDC,Infographic: The Business Value of Lumen IP Solutions, March 2024.
Not all products and services are available in all regions and countries; pleasecontact a representative near you for details.
© 2025 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.
© 2025 Lumen Technologies. All Rights Reserved.
© 2025 Lumen Technologies. All Rights Reserved.
© 2025 Lumen Technologies. All Rights Reserved.