At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.

Website

https://tinyurl.com/avayablogs

External link for Avaya

Industry

IT Services and IT Consulting

Company size

5,001-10,000 employees

Headquarters

Morristown, New Jersey

Type

Privately Held

Specialties

Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS

• William Borque, MBA, ITIL

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  Top-Performing Strategy & Alliances Leader

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  VP, Global Brand & Marketing | Transforming B2B SaaS Tech Brands from Start-Ups to Enterprises | Driving Market Share, Growth & Customer Engagement |…

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• Avaya

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  For the 17th year in a row,The Channel Company's CRN has recognized Avaya's Partner Program with a 5-star rating in the 2025 Partner Program Guide.This distinction from CRN underscores the enduring strength and value of Avaya's partner program in delivering market-leading solutions and fostering long-term success for its partners. We are proud to be long-standing members of this prestigious list, alongside many impressive organizations and their partner programs.Check out the press release for full details on this recognition:https://lnkd.in/et4pJgXS

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  Looking to accelerate your organization's transformation journey with the latest innovations? Look no further than Avaya Experience Platform (AXP):- 20% reduction in Average Handle Time (AHT): Unlock agent productivity with AI-driven tools that streamline customer interactions.- 65% boost in customer conversion: Drive higher conversion rates with seamless experiences that turn prospects into loyal customers.- 5% higher EBITDA: Achieve greater business performance with optimized customer journeys that directly impact your bottom line.Visit our website to learn more:https://lnkd.in/gDBaGAZM

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  🚀 BIG NEWS: Avaya Journeys Roadshow Kicks Off in Dallas! 🇨🇱Avaya Customers & Partners, join me May 20 at The Star in Frisco for exclusive insights, education, and networking. Grab your spot 🙋♀️https://lnkd.in/ea2NcGD4

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  As a leader in enterprise CX solutions, Avaya is excited to announce its 2025 Journeys Roadshow: a series of local events designed to inspire and connect with our valued customers across the globe.Over the next few months, Avaya customers will have the unique opportunity to engage with Avaya's leadership, explore the latest tech advancements, and hear from Avaya's valued partners and customers in a variety of sessions.We're looking forward to kicking off the Journeys Roadshow in Dallas, Texas on May 20th!Read our latest blog fromBryan Shaw, Global VP of Performance Marketing, for more details on the 2025 Journeys events:https://lnkd.in/eXt2kX63You can also visit Avaya's website for the full list of event locations, dates, and registration links:https://lnkd.in/esRh83tE

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  Avaya helps the world’s largest businesses establish a CX strategy built for success by bringing in next-gen technologies at a pace that best meets their needs.But success does not exist in a vacuum, and Avaya's expansive partner ecosystem brings a broad range of leading technology partners and AI leaders to our customers - providing them with an advanced range of CX innovations and capabilities.Hear fromEric Rossman, Avaya's VP of Partners and Alliances, in this recent blog post that details the benefits of the Avaya partner ecosystem:https://lnkd.in/e_-hwSHJ

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  Aragon Research has named Avaya an Intelligent Contact Center Leader in their 2025 report! Avaya has maintained Leader status six years running, with Aragon citing our advanced capabilities in omnichannel communication, partner ecosystem, and innovation in AI-driven contact center solutions.Read more in the free report below, and learn about all of the trends making contact centers competitive this year:https://lnkd.in/dH3G6PUa

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  In the Food and Drug Industry, each customer experience must be personalized and memorable to stand up against competitors and ensure success.Thousands of organizations across the globe trust Avaya and our CX solutions to make this possible. Learn how Avaya can take the experiences your organization provides to the next level:https://lnkd.in/dbyxPYER

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  This weekTony Lama, Avaya's SVP and GM of Product, sat down with Adrian Brady-Cesana for the latest episode of theCXChronicles podcast.Their conversation explores Tony's journey as a CX professional, what drew him and the Edify team to Avaya, the four pillars of CX, and how he leads the product team with a clear focus on powering communications for some of the world's largest enterprises.Listen to the full episode here:https://lnkd.in/eaE87pPm

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  Renowned for its digital entertainment offerings, DIRECTV aims to deliver exceptional service and cutting-edge technology to its diverse customer base.Working in partnership with Avaya, DIRECTV significantly improved its CX capabilities through digital transformation and aligning processes within its Customer Care team. Read the full story:https://lnkd.in/ePHxcGY9

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  Avaya has been named an AI Agent Platform Leader by Aragon Research for 2025! Download their third annual Agent AI report to read about the transformative role of generative and conversational AI in the contact center:https://lnkd.in/e6HsradK

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