Frequently
Asked
Questions
Why does the tracking system show no update after I've received my tracking number?
Usually China Post will update the tracking information towww.17track.net after 8-10 days.
Can you ship to my country/place?
We are able to ship to almost every country in the world. Just ensure that you enter your address and telephone number correctly.
Should I bear the shipping cost?
We will provide “free shipping” by China Post. Alternatively, you could also pay for express shipping, and your package will arrive within 1 week.
After sending payment, how long before my order is shipped out?
If a product is listed as "in-stock", it will take us a maximum of 3-days from payment, to ship out your order.
When will I get a tracking number for my order?
An email including your tracking number will be sent to you, after your package has been dispatched.
Where can I check the tracking information for my package?
You can check your tracking information from 17track.net. The website supports multiple-languages.
How long will it take for my package to arrive?
You can refer to this detailed data-table. Please note that the statistical data is only for reference, the specific time is subject to dynamically changing conditions.
What are the dangers of purchasing Khadas products from unauthorized distributors / online shops?
Refer to the "Our Partners" section for authorized sales channels and distributors. Khadas cannot provide warranty nor after-sales service for old/missing/fake goods if you purchase from an unauthorized seller or grey market.