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KDDI

  1. KDDI HOME
  2. Corporate Information
  3. Sustainability
  4. Supply Chain Management
  5. Sustainable Procurement Activity Results (FY 2023)

Sustainable Procurement Activity Results (FY 2023)

Responsible Procurement Surveys

We have conducted a survey targeting our key suppliers [1] using a Responsible Procurement Check Sheet since fiscal 2014.
The survey references the Responsible Business Alliance (RBA) Code of Conduct and the Japan Electronics and Information Technology Industries Association (JEITA)'s "Guidelines for Responsible Business Conduct." It aims to confirm the status of initiatives related to sustainable procurement as defined in the KDDI Group Sustainable and Responsible Procurement Guidelines, which include human rights and labor, safety and health, environment, fair and ethical trade, quality and safety, information security, and contribution to society. Through this survey, we make sure of sharing the KDDI Sustainable and Responsible Procurement Policy and other necessary information with suppliers.
Since fiscal 2023, we have adopted EcoVadis [2] and use independent third-party verification to evaluate our sustainability initiatives.
Additionally, we have started operating a common Self-Assessment Questionnaire, created jointly with NIPPON TELEGRAPH AND TELEPHONE CORPORATION and SoftBank Corp., establishing a unified set of questions and evaluation criteria. Furthermore, we request that our suppliers extend the same initiatives to their supply chains (secondary and beyond for the KDDI Group) through these questions, ensuring that the entire supply chain engages in these efforts.
The survey conducted with KDDI Group's key primary suppliers achieved a high response rate of 95% against a target collection rate of 90%, aiding in understanding the supply chain situation and analyzing risks. Additionally, we issue feedback sheets to all respondents, including scores and corrective comments.

  1. [1]Key suppliers: We select primary suppliers (excluding secondary suppliers) accounting for around 90% of total order value, those handling critical products and services, irreplaceable suppliers, those meeting sustainability requirements (environmental, social, and governance), and suppliers with specific risk concerns related to products, countries, or sectors.
  2. [2]A global sustainability assessment platform composed of four parts: "environment," "labor practices and human rights," "ethics," and "sustainable materials procurement."
Summary of ImplementationNumber of Companies
Companies to RequestAround 90% of KDDI Group's purchases [3]
Number of Companies Requested150
  1. [3]The number of tier-1 suppliers of the KDDI Group is approximately 2,500 companies (excluding our affiliated companies)
ItemFY2023 KPIFY2023(reference) FY2022(reference) FY2021
Questionnaire response rateover 90%95%97%98%
Feedback Rate for Questionnaires100%100%100%-
Questionnaire typeNumber of companiesRatio
EcoVadis7751%
Common SAQ for the 3 Telecommunications Companies7349%
IndustryBusinessNumber of companiesRatio
Service IndustryTemporary staffing, consulting, advertising, etc.6745%
Information and CommunicationSoftware, SI, etc.2617%
ManufacturingTerminals, base stations, electronic equipment, etc.2819%
ConstructionBase station construction, telecommunications construction, etc.2919%

EcoVadis

Since fiscal 2023, the KDDI Group has adopted the third-party evaluation platform EcoVadis to assess the sustainability initiatives of our key suppliers. Through EcoVadis' global standard assessments, we evaluate their efforts based on four categories: "environment," "labor practices and human rights," "ethics," and "sustainable materials procurement."
Approximately 51% of the suppliers targeted by our survey have undergone EcoVadis assessment. The assessment results indicated that the average scores of these companies in all four categories met the EcoVadis standards, affirming that their sustainability promotion systems are well established.
Additionally, by having our suppliers undergo EcoVadis assessments, they can compare their progress in sustainability initiatives with industry peers and others, enabling us to provide support for corrective actions.
Going forward, we will continue to promote EcoVadis, expanding transparent and fair sustainability assessments to enhance risk management and further engagement across the entire supply chain.

Common SAQ for the Three Telecommunications Companies

Survey Items

The common SAQ for the three telecommunications companies consists of 12 questions, divided into parts including human rights, such as respect for human rights and securing workers' rights (covering the technical intern trainees' program and child labor), environmental aspects, such as CO2 reduction plans and waste management, and supplier management, such as conducting surveys and audits of the supply chain (secondary and beyond for KDDI). For suppliers with risk concerns who do not meet the benchmark, we implement corrective measures, including detailed checks through on-site investigations and conducting interviews, as well as providing support through improvement proposals.

ThemeNumber of questionsSample questions
Compliance with Laws and Regulations and Respect for International Norms4Confirmation of company policies and regulations regarding compliance with laws and international norms
Human rights and labor13Respect for human rights and securing workers' rights, the reality of child labor, and consideration for working hours
Health and Safety9The process of identifying, assessing, and addressing hazardous locations, emergency reporting and evacuation, and the presence or absence of occupational accidents, etc.
Environment12Obtaining environmental initiative certifications, calculating GHG emissions, reducing environmental impact, water management, effective use of resources, and waste management, etc.
Fair Trade/Ethics20Anti-corruption, proper disclosure, fair business practices, protection of informants, responsible mineral sourcing, etc.
Quality and Safety7Traceability management, presence or absence of violations, etc.
Information Security8Protection of personal information, prevention of confidential information leakage, and procedures for defending against cyber-attacks, etc.
Business Continuity Planning2Formulating responses to large-scale disasters, terrorism, and widespread infectious diseases
Establishment of Management System1Explanation to stakeholders regarding the identification of transaction risks and efforts to mitigate them
Supplier Management2Conducting surveys, on-site inspections, and audits of secondary suppliers
Development of Complaint Handling Mechanisms5Establishment of a complaint-handling office, informing stakeholders, and protection of whistleblowers, etc.
Disclosure of Initiative Status1Status of initiatives related to sustainability and sustainable procurement

Report on Survey Results

The average score for each item from the suppliers who responded to the common SAQ for the three telecommunications companies was 71 points. High scores were achieved particularly in areas such as "Human Rights and Labor," "Fair Trade," and "Information Security." However, some suppliers need support in the "Environment" category. We will continue to request corrective actions and provide improvement support through dialogue and the provision of educational content.

RankTotal scoreRatioDefinition
Group A80 - 10033%Excellent efforts are being made.
Group B58 - 8041%General efforts are being made.
Group C0 - 5726%Some efforts are insufficient.

Exchanging Opinions and Conducting Interviews with Suppliers

For suppliers deemed to have insufficient sustainability systems or initiatives based on the survey results, we provide feedback on the survey findings and conduct on-site investigations, as well as face-to-face or web-based hearings. This helps us understand the actual status of their initiatives and confirm transaction risks. Additionally, we conduct on-site investigations and provide improvement proposals through third-party audits. The results of the hearings with the suppliers we engaged with revealed that there were no critical risks requiring immediate termination of transactions. If improvements and corrective actions are not made within a specified period, we will consider terminating the transaction. (In fiscal 2023, no contracts with suppliers were terminated.)

ItemFY2023 KPIFY2023(reference) FY2022(reference) FY2021
Number of Companies Interviewed
(on-site third-party audits by auditing firms, on-site investigations, and interviews conducted by our company)
over 5063335
Improvement Proposal Completion Rate100%100%100%-

Initiatives for Improvement

To promote sustainable procurement activities across the entire supply chain, we regularly monitor the response and improvement status of suppliers who have been requested to make improvements through surveys and interviews. We share KDDI's expertise in sustainability activities and collaborate with our suppliers to enhance sustainability. Through communication with our suppliers, we strive to provide ongoing support for continuous improvement.
Starting from fiscal 2024, we will support more concrete improvement activities by referring to the "Sustainability Handbook" and the "Handbook for Visualizing GHG Emissions," which were created and issued in collaboration with NIPPON TELEGRAPH AND TELEPHONE CORPORATION and SoftBank Corp.

Improvement Proposal

Based on the survey results for fiscal 2023, we conducted interviews with business partners identified as needing improvement and made the following representative improvement proposals.

ThemeMain items of Opinion ExchangeNumber of Improvement ProposalsImprovement Proposal Completion Rate
Human RightsRegarding internal policies and regulations related to human rights7100%
Establishment of a complaint reporting office7100%
Conducting human rights due diligence3100%
Disclosure of sustainability information on our website8100%
EnvironmentCalculation and external disclosure of carbon dioxide emissions7100%
Legal ComplianceEstablishing an internal education system for legal compliance3100%

Improvement Support

Based on the survey results from fiscal 2022, we conducted interviews and provided improvement suggestions to our business partners in fiscal 2023. As a result of monitoring these efforts, the following improvements were observed.

ThemeImprovement Proposals, Support DetailsNumber of Improvement Support CasesImprovement Completion Rate
Human RightsRegarding internal policies and regulations related to human rights1100%
Disclosure of sustainability information on our website1100%
Conducting human rights due diligence1100%
EnvironmentCalculation and external disclosure of carbon dioxide emissions1100%
SBT certification application1100%
Legal ComplianceEstablishing an internal education system for legal compliance1100%
Information SecurityPromotion of training and education on general information security1100%

On third-party verification of the number of suppliers

The following indicators are subject to third-party verification.

  • Total number of primary suppliers
  • Total number of significant primary suppliers
  • Percentage of total expenditure on significant primary suppliers
  • Number of significant non-primary suppliers
  • Number of significant suppliers (primary and non-primary)
  • Total number of suppliers assessed at desktops or on-site
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