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WORKPLACE CONFLICT RESOLUTION SERVICES
Resolve Conflict. Rebuild Culture. Realize Potential.
Whether your organization is facing ongoing tension, misalignment, or high turnover, our conflict resolution trainings team can help restore trust, productivity, and team cohesion.
Workplace Conflict Resolution Services for Organizational Excellence
Whether you're seeking conflict resolution, workplace conflict management, or advanced negotiation skills, our tailored conflict resolution services are designed to align with your organization's specific goals. We collaborate closely with you to deliver impactful learning experiences that foster a more productive, harmonious, and resilient workplace.
Conflict Resolution Training
Master conflict resolution to boost collaboration, reduce tension, and enhance workplace harmony.
Workplace Conflict Training
Gain skills to resolve disputes, improve communication, to build a productive workplace.
Negotiation Course
Enhance negotiation skills to resolve disputes, build consensus, to drive effective decisions.
Our Proven Framework for Organizational Harmony
The PATH program helps leaders identify and address sources of workplace conflict within their organizations through a proven, four-phase approach, delivered as a Conflict Resolution Workshop and designed as comprehensive conflict resolution training for leaders.
- Step1Preliminary Assesment
- Step2Analysis & Early Intervention
- Step3Targeted Topics, Workshops & Conversations
- Step4Highlighting Progress & Mapping Next Steps
Identify Challenges and Needs
We take time to understand your workplace culture by talking with key team members and reviewing feedback. This helps us uncover goals, challenges, and common conflict situations that may be holding your team back. By bringing in neutral dispute resolution trainer and proven conflict management training, we rebuild trust, improve communication, and support a more positive and productive work environment.
Tailored Training Approach
Using what we’ve learned, we design a customized conflict resolution training program that fits your unique needs. We identify the right skills, team members, and support required for open, productive conversations. Special attention is given to creating a safe, confidential space that encourages trust and honest communication.
Conflict Management in Action
Excitement builds as your team members take part in workshops, one-on-one sessions, and facilitated dialogues to explore real conflict situations and develop options that fit your needs. These activities build common ground and offer a clear structure for challenging conversations. With a focus on strong communication skills and problem solving, your team creates practical solutions—by the team, for the team.
Sustaining Progress
We reflect on how your team members have grown through conflict resolution training and identify ways to maintain progress. By reviewing lessons learned and assessing conflict situations you've successfully navigated, we create a clear, practical plan to support ongoing development. This training program step ensures that improved communication skills, stronger workplace culture, and increased productivity continue long after our work is done.
From Conflict to Clarity: See What’s Possible
Why Organizations Trust Us
We are part of JAMS, the world’s largest private provider of dispute resolution. With decades of experience, our facilitators help organizations move forward—constructively and confidentially.
Natural, trusted
facilitators
Tailored approach, not one-size-fits-all
Confidential and culturally sensitive
Flexible pricing to meet you need
Why Choose Us?
Neutrality is at the core of our approach. We push no agenda, and we take no sides. This gives us credibility and builds a safe environment where each party feels heard and treated equally.- We involve each stakeholder and bring them along on the journey, building a strong base for the future. By focusing on inclusivity, we restore broken communication and create lasting change.
- As part of JAMS, the world’s largest alternative dispute resolution provider, we see—and resolve—over 23,000 disputes of all kinds each year. Our work gives us a unique perspective on the value of effective early intervention.
- Neutrality is at the core of our approach. We push no agenda, and we take no sides. This gives us credibility and builds a safe environment where each party feels heard and treated equally.
Customized programs
Proven success
- Our lead facilitators, Richard Birke, Genesis Fisher and Deirdre McCarthy Gallagher, are thought leaders in conflict resolution. They set the highest standards in the industry and train all our team members.
- Our services are tailored to your company, your industry and your team’s specific needs. We’ll work together to develop a plan and a budget that work for you.
Rooted in neutrality
Thought leaders in conflict resolution
Transforming Workplaces, One Resolution at a Time
Unlock the power of tailored workplace conflict resolution and workplace training program designed to find common ground, foster collaboration, and restore relationships between leaders and teams. Our proven, conflict resolution training and workplace training program helped these teams transform distrust into unity—let us do the same for your workplace conflict.
WORKPLACE CONFLICT RESOLUTION TRAINING
Higher Education
PROBLEM
Conflict and lack of trust between leaders and team members.
SOLUTION
Multi-phased facilitation program to design and implement a process to restore and rebuild trust and collegiality among and between faculty and administrators of a community college/higher education institute.
WORKPLACE CONFLICT RESOLUTION TRAINING
Healthcare
PROBLEM
Optimize employee complaint process with a reporting system, and build trust in HR.
SOLUTION
Designed a multi-phased facilitation program to make reporting easy, anonymous, and fast. Build trust with clear communication, fairness, and accountability in HR.
WORKPLACE TRAINING
Government
PROBLEM
The team struggled to fully support and integrate neurodiverse employees, leading to miscommunication, overlooked talents, and inefficiencies.
SOLUTIO
In-person training onNeurodiversity in the Workplace: Different Kinds of Minds.
WORKPLACE TRAINING
Medical Non Profit
PROBLEM
The team struggles with communication, conflict resolution, and team dynamics. Unresolved issues disrupt collaboration, management faces challenges with employee relations, and workplace culture suffers.
SOLUTION
Three key initiatives to enhance workplace communication and workplace conflict resolution:Facilitation,Training,Ombuds Program
"Through this program, we’ve rebuilt trust, strengthened collaboration, and restored a sense of unity between faculty and administration."
Point of Contact
"I feel heard and respected when reporting is simple, fair, and truly confidential."
"Trust grows when reporting is easy, responses are fair, and accountability is clear."
Point of Contact
“Understanding neurodiversity isn’t just about inclusion—it’s about unlocking the full potential of every mind on our team."
Point of Contact
"Having the right communication and conflict resolution tools has transformed our team—collaboration is stronger, and trust is rebuilding."
Point of Contact
The ROI of a Positive Work Culture
Frequently Asked Questions
What is JAMS Pathways?
JAMS Pathways offers proactive conflict resolution and facilitation services, focusing on early intervention, dialogue, and leadership training to prevent disputes and promote a positive workplace culture.
How does JAMS Pathways differ from traditional dispute resolution services?
Unlike traditional alternative dispute resolution (ADR) services that address conflicts after they arise, JAMS Pathways emphasizes early intervention, aiming to prevent disputes and foster a collaborative work environment.
What types of organizations can benefit from JAMS Pathways services?
JAMS Pathways provides customized workplace conflict resolution, training, and facilitation services suitable for corporations, nonprofits, government agencies, and educational institutions facing workplace conflicts or leadership challenges.
What is the PATH program?
The PATH program is a structured, four-phase approach to conflict resolution:
1. Preliminary Assessment – Identifying challenges and needs through stakeholder interviews and surveys.
2. Analysis & Early Intervention – Designing tailored interventions based on gathered insights.
3. Targeted Workshops & Conversations – Facilitating workshops and dialogues to uncover issues and develop solutions.
4. Highlighting Progress & Mapping Next Steps – Reflecting on accomplishments and planning for sustained success.
What training programs are offered?
JAMS Pathways offers various training programs, including:
- Conflict Resolution 101
- Navigating Workplace Tension
- Negotiation Skills 101
These programs are designed to equip teams with essential skills to manage and resolve conflicts effectively.
How are the programs delivered?
Programs can be delivered in-person, virtually, or in a hybrid format, depending on the organization's needs and preferences.
What is the duration of the training programs?
Training durations are flexible, ranging from 60-minute sessions to one-week workshops, tailored to meet the specific needs of the organization.
How is pricing determined?
Pricing is customized based on the specific needs and scope of each training, aiming to provide the best value considering the duration and complexity required.
Start Your Journey Now
Restore workplace unity and maximize employee performance.
Book a discovery call today.
Customized Client Solutions
There’s no one way to run a healthy organization, so our pricing is as customized as our programs. Let’s talk about your needs.
Download our streamlined guide
The Leader's Blueprint to Managing Conflict
In this practical step-by-step playbook, our experienced facilitators give you the tools and tips to create a happier more engaged workforce, and boost productivity by creating psychological safety at work.
Get our exclusive e-book for free!
The Inspiring Leader Checklist
Let's Start With a Free Discovery Call
Choose a time that works for you. A JAMS Pathways facilitator will discuss your needs and walk you through the PATH Program.
