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ABOUT US
Creating Stronger Workplaces Through Our Experience
With decades of experience, we’ve guided businesses through complex disputes, leadership development, and cultural transformations, providing customized solutions that drive measurable results.
Learn more about our mission, our team, and how we help organizations thrive.
Our Mission
Resolving Conflict, Strengthening Teams, Driving Success
At JAMS Pathways, our mission is simple: We bring a wealth of experience and innovative approaches to empower organizations to get them back on course and reach their full potential.
Through experienced mediation, leadership coaching, and performance training, we provide the tools businesses need to navigate conflict, improve team dynamics, and drive long-term success.
A Proven Approach to Conflict Resolution
At JAMS Pathways, our approach is founded on three core principles:
Neutrality
We maintain an unbiased stance, ensuring all parties feel heard and respected.
Inclusivity
Engaging all stakeholders fosters restored communication and lasting change.
Customization
Tailored solutions address the specific needs of your company, industry, and team.
Tailored Solutions for Every Industry
JAMS Pathways partners with organizations across industries to help them navigate workplace challenges, improve collaboration, and drive long-term success.
WORKPLACE CONFLICT RESOLUTION TRAINING
Higher Education
PROBLEM
Conflict/lack of trust between leaders and team members
SOLUTION
Multi-phased facilitation program to design and implement a process to restore and rebuild trust and collegiality among and between faculty and administrators of a community college/higher education institute.
WORKPLACE CONFLICT RESOLUTION TRAINING
Healthcare
PROBLEM
Optimize employee complaint with a reporting system, and to build trust in HR.
SOLUTION
Designed a multi-phased facilitation program to make reporting easy, anonymous, and fast. Build trust with clear communication, fairness, and accountability in HR.
WORKPLACE TRAINING
Government
PROBLEM
The team struggled to fully support and integrate neurodiverse employees, leading to miscommunication, overlooked talents, and inefficiencies.
SOLUTION
Rich Birke provided in-person training onNeurodiversity in the Workplace: Different Kinds of Minds.
WORKPLACE TRAINING
Medical Non Profit
PROBLEM
The team struggles with communication, conflict resolution, and team dynamics. Unresolved issues disrupt collaboration, management faces challenges with employee relations, and workplace culture suffers.
SOLUTION
Three key initiatives to enhance workplace communication and workplace conflict resolution:Facilitation,Training,Ombuds Program
"Through this program, we’ve rebuilt trust, strengthened collaboration, and restored a sense of unity between faculty and administration."
Point of Contact
"I feel heard and respected when reporting is simple, fair, and truly confidential."
"Trust grows when reporting is easy, responses are fair, and accountability is clear."
Point of Contact
“Understanding neurodiversity isn’t just about inclusion—it’s about unlocking the full potential of every mind on our team."
Point of Contact
"Having the right communication and conflict resolution tools has transformed our team—collaboration is stronger, and trust is rebuilding."
Point of Contact
Frequently Asked Questions
What makes JAMS Pathways different from other conflict resolution services?
JAMS Pathways specializes in early conflict intervention, creating safe spaces for challenging conversations, and helping teams design customized solutions to prevent conflicts from escalating.
How does JAMS Pathways ensure neutrality in conflict resolution?
Neutrality is central to their approach. They maintain an impartial stance, taking no sides, which builds trust and ensures all parties feel heard and respected.
Who leads the JAMS Pathways facilitation team?
The team is led by Richard Birke, Deirdre Gallagher, and Genesis Fisher—industry leaders with extensive experience in mediation, negotiation, and organizational dynamics.
What industries does JAMS Pathways serve?
They work across multiple industries including healthcare, education, government, and corporate sectors, tailoring their services to each organization’s unique needs.
How does JAMS Pathways customize its conflict resolution programs?
They offer tailored services based on in-depth assessments, aligning solutions with each client’s goals, industry, and team dynamics. Pricing and delivery formats are also customized.
