The Manila (Global) Administrative Centre (MGAC) is IOM’s global administrative centre based in Manila which provides a range of administrative services mainly covering human resources, finance, procurement, online communication, movement systems support, legal contract review, occupational health, staff security operation center and information technology to IOM Headquarters (HQ) and Field Offices. MAC was established in 2002 as part of the Organization’s effort to achieve cost efficiency in the use of scarce resources.

Each MAC staff is committed to providing Quality Services in a timely and professional manner in the context of the following values:

• Professionalism – MAC is comprised of dynamic and professional individuals, competent and equipped with the knowledge and skills to work efficiently in their respective fields of expertise.
• Accurate andAttentive – MAC staff is attentive to requests from HQ and Field Offices and provides accurate information.
• Cordial andCourteous communication – MAC staff are committed to communicating cordially and courteously.
• Transparent andTimely services – MAC is managed transparently by managers, adopting an open-door policy and using resources efficiently, ensuring timely and effective delivery of services.

 View the current MAC vacancies.

DMC’s Online Communications Unit/DMC Manila (OCU)

DMC’s Online Communications Unit/DMC Manila (OCU), the Manila-based branch of the Department of Media and Communications, focuses on several key aspects of digital communications. These include bringing expertise and agility to effectively manage the IOM digital environment (170K+ digital platforms), making IOM's online presence a strategic priority, maintaining consistency in online brand representation, providing digital solutions for organizational priorities, guiding and empowering colleagues through web management training, and responding swiftly and efficiently to web-based demands.

Global Information and Communications Technology (ICT) Operations Center

Global Information and Communications Technology (ICT) Operations Center facilitates the implementation of the ICT Strategy and translates functional and operational requirements into the effective and efficient implementation of information and communications technology solutions, focusing on improving the management of information and resources, identifying business requirements, and establishing effective delivery and support.

MAC Migration Health Division (MAC MHD) 

MAC Migration Health Division (MAC MHD) is composed of four units, namely, Global Migration Health Research & Epidemiology, Migration Health Informatics, Health Programme Monitoring and Admin-Finance Support and the MHD Global Teleradiology and Quality Control Centre, and is responsible for providing global support to Missions, Regional Offices, Headquarters and partners, and donors, and contributes to the quality and standards of migration health programmes and projects worldwide and also facilitates monitoring and evaluation therein.

Global Movement Systems Support Unit (GMSS)

Global Movement Systems Support Unit (GMSS) supports IOM’s Global migrants and staff Movements through its three sections’ specialized functions in Managing Movement Applications and User Accounts, processing Global Airlines Invoice, and promoting iGATOR SOP compliance by monitoring movement data and expenses among IOM’s institutional systems, iGATOR SOP compliance through regular monitoring of movement data ensuring timely ticket and movement status updates.

Manila Financial Services (MFS)

Manila Financial Services (MFS), composed of several units, is responsible for providing global financial services, including accounting, budget, treasury, roles and authorizations, and financial management support, to IOM field offices.

Manila Human Resources Operations and Administrative Services (MHRO)

Manila Human Resources Operations and Administrative Services (MHRO) is responsible for the administration of international Professional staff worldwide and personnel in Switzerland; recruitment process for international Professional positions worldwide and General Service positions in Headquarters; the global payroll process for international Professional staff, local field staff worldwide and personnel in Switzerland; and the pension administration for IOM staff and retirees worldwide participating in UNJSPF. MHRO also provides administrative services related to health and insurances, staff development, performance management, and other global HR support services such as reporting, automation, and communications.

Manila Supply Chain Unit (MSCU)

Manila Supply Chain Unit (MSCU) works under the direct supervision of the Director, Supply Chain Division, and provides back-office and supply chain support services to IOM field offices worldwide. MSCU plays an important role by performing the Procurement Process Review (PPR) function for IOM Offices globally and provides field support procurement services on IOM’s projects implemented worldwide, both regular and emergency related. The MSCU provides guidance and advice on IOM’s procurement policy, e.g. it assists missions in developing procurement strategies and reviewing solicitation documents, proposals, and contracts. Among other services, it contributes to the supply chain policy and system update, responds to day-to-day operational supply chain queries, and disseminates the SCM best practices.

Occupational Health Unit (OHU) Manila

Occupational Health Unit (OHU) Manila provides regular occupational health services for employees and dependents in Europe, the Middle East, Asia Pacific, and Oceania, and monitors the health of staff throughout employment. It recommends adaptation measures of the post to the capabilities of staff in view of their physical and mental health; reviews and assists staff with health travel preparedness and approves official travel clearance, as well as approves the admission of employees in medical insurance plans and identifies exclusions. OHU monitors sick leave cases, malicious acts cases, and occupational cases; conducts health and safety risk assessments in Missions and proposes mitigating measures; and remains on call to manage medical evacuations and follow up with hospital doctors. OHU also monitors cases during the pandemic and facilitates employees' and dependents’ access to vaccinations.

OHU MAC Administrative Section

OHU MAC Administrative Section, this unit includes medical officers and administrative staff who work collaboratively to support staff wellness and manage health-related documentation with accuracy and discretion. Their proactive approach to health monitoring and responsive care plays a vital role in maintaining a safe and healthy working environment for all personnel. Operating under time-sensitive conditions, the team upholds precision, confidentiality, and efficiency in every task. Beyond routine services, OHU Manila contributes to complex medical evaluations, health data analytics, and policy development, reinforcing its role as a key partner in promoting staff well-being throughout the organization.

Office of Legal Affairs, Contract Law Division – Manila Unit (LEGCR)

Office of Legal Affairs, Contract Law Division – Manila Unit (LEGCR) is considered an integral part of the Office of Legal Affairs (LEG). Within LEG, the Contract Law Division (LEGCR), through its Units in Manila and Panama, reviews and approves the conclusion of contracts and similar agreements for IOM as provided for in IN/99 Rev.2, IN 288 (Implementing Partners Management Handbook) and IN 168 Rev. 3 (IOM Procurement Manual). LEGCR provides legal advice on all kinds of contracts necessary for IOM’s operations and activities, including public and private donor funding agreements, contracts for the purchase of goods and services, project implementation agreements, and cooperation agreements with partners. LEGCR supports missions and headquarters units to structure agreements, including suggesting correct templates to use and advising on appropriate contractual provisions. It also gives legal advice on contractual issues including termination and disputes.

Office of Staff Security (OSS)

Office of Staff Security (OSS) advises the Office of the Deputy Director General for Management and Reform on all safety and security matters affecting IOM personnel, projects, programmes, property & premises. Collaborating closely with the United Nations Department of Safety and Security (UNDSS) and within the UN Security Management System (SMS), OSS directly monitors issues that affect the safety and security of IOM interests globally. OSS has its Global Security Operation Centre (OSS OPCEN) in Manila.

OSS in Manila is comprised of the following entities:

• OSS OPCEN, which has a global mandate to closely assist in coordinating security matters with OSS HQ, OSS ROs, and CO/missions:
  • OSS Security Information and Operations Centre (SIOC) – consists of a team of Regional Analysts (RAs) who assess global security incidents and trends, producing a variety of reports on a daily, weekly, monthly, yearly, and ad-hoc basis.
  • OSS Communications Centre (COMCEN) – consisting of a team of Communication Centre Operators (CCOs) provides 24/7/365 emergency support to all IOM personnel & missions globally in the event of a security or safety incident, including monitoring & responding to all SCAAN communications and alerts.

• OSS SCAAN - provides technical support & guidance within the OSS Global SCAAN Team

• OSS Administration and Finance - supports OSS HQ on administrative and financial matters.

  MAC Staff Security- MAC Staff Security covers all safety and security matters relating to Manila Administrative Centre (MAC) staff, assets, premises, and operations. Tasks conducted for MAC include ensuring implementation of and compliance with IOM security and safety policies and procedures; overseeing physical security measures for all IOM MAC premises; managing IOM Philippines staff lists (for security) and zone warden lists (for staff accounting); managing IOM MAC Philippines security incidents; monitoring Philippines safety and security situations; liaising with the security community; and security training. In coordination with UNDSS/UNSMS, the unit ensures compliance with UNDSS/UNSMS security policies and procedures; development and compliance with Area Security Plans; Local Cost Share Security Budget (LCSSB); attendance of UNDSS/UNSMS Security Management Team and Security Cell meetings; and security incident reporting.

MAC Resource Management Unit (RM)

MAC Resources Management Unit (RM) provides services to MAC units in the areas of human resources, finance, accounting, procurement, logistics, staff travel, common services, and project monitoring. MAC RM provides overall resources management support to MAC colleagues and its projects, coordinates annual budget submission for MAC, ensures appropriate internal controls in the area of its responsibilities, initiates and implements administrative procedures and practices for MAC, safeguards organizations’ assets, monitors MAC OSI and Admin budgets.

Contact Us
International Organization for Migration (IOM)
Manila (Global) Administrative Centre
25th Floor, Tower 6789, Ayala Avenue, Makati City, Philippines 
Tel: +63 2 8230 1999
E-mail:mac@iom.int