How to make a complaint
- Helpsheets and support
We act in the public interest and it is part of our role to ensure our members and member firms act with integrity and undertake work correctly and to the highest standards.
Find out moreWhat to do if you receive a complaint against you and/or your firmInformation and support for ICAEW firms, members, affiliates, or any other relevant person who has received a complaint against them. We understand that finding out that a complaint has been made against you or your firm can be stressful. The information below is designed to guide you through the process.Guidance on your duty to report misconductWe expect ICAEW Chartered Accountants to maintain the highest standards of practice and conduct. All ICAEW members, firms, affiliates and 'relevant persons' have a duty to report any event which may indicate that they and/or another member, firm, affiliate or 'relevant person' may be liable to disciplinary action by the ICAEW Conduct Department, regardless of the type of organisation you or they work for.
Consultation: Proposed revisions to ICAEW Sanctions GuidanceYour firm's duty to investigate complaintsArchive of complaints processes and ICAEW regulationsPublic hearingsSanctions guidance and the fixed penalty processA Guide for WitnessesA guide to the hearings process for witnessesSupport for witnessesZero tolerance of abuse statementICAEW Reasonable Adjustments Policy