Office of Business Opportunity

Title VI Complaint Processing Procedures and Resolutions

Complaint Processing Procedures

Upon receipt of a complaint, the Title VI Coordinator will determine the following:

• The completeness of the complaint form.
• If the complaint meets the submission time requirements.
• If additional information is required.
• If the City of Houston has jurisdiction for the complaint.

The Title VI Coordinator, generally within seven (7) working days after having received the complaint, is responsible for acknowledging receipt and notifying the complainant as to whether or not the complaint was accepted by the City of Houston.

If accepted, the Title VI Coordinator will forward the complaint to the City of Houston’s Office of Inspector General (OIG) for investigation.  If the complaint is not accepted, the Title VI Coordinator will notify the complainant of the reason(s).

Upon completion and if applicable, the Title VI Coordinator will make any required notifications to the appropriate State or Federal agency.

If the complaint is not accepted, the complainant will be notified of the reason(s).

Resolution Process
Absent unusual circumstances, OIG expects to complete its investigation within 180 working days of receipt of the complaint. OIG will submit its findings to the Title VI Coordinator and communicate to the complainant and respondent(s).

Appealing the Written Decision
All decisions issued by OIG and the Title VI Office are final.

Files may not be reopened once a final decision has been issued, though complainants may file new complaints or complaints with other State or Federal agencies.