Disaster Recovery & Resiliency

Program Management

HGA has a proven track record of successfully supporting over $50 billion in disaster and non-disaster recovery services for state and local clients to include economic, infrastructure, and housing projects. Our staff has provided program management services involving multiple federal funding streams, such as FEMA’s PA and Hazard Mitigation Assistance (HMA) programs; HUD’s Community Development Block Grant (CDBG) Disaster Recovery (CDBG-DR) and Mitigation (CDBG-MIT) programs; and newer federal grant programs such as the U.S.-Treasury-Department-administered Emergency Rental Assistance (ERA) program and programs stemming from the American Rescue Plan Act (ARPA), Infrastructure Investment and Jobs Act (IIJA), Inflation Reduction Act (IRA), and the CHIPS and Science Act (CHIPS). We have a perfect record. We have a perfect record of zero funds being recaptured over the multiple billions of dollars under our management.

Our services include comprehensive program management and grant services from application to program closeout. HGA provides clients with the same level of professional program management excellence, whether it be a billion-dollar, large-scale infrastructure program or a $500,000 housing rehabilitation program.

Demolition & Debris Removal

After a disaster, demolition and debris removal are almost always required to bring a community back to functionality. HGA can manage both demolition and debris removal efforts, ensuring that communities return to normal as soon as possible. We also ensure that our clients receive the maximum amount of funding to support these vital activities. For example, HGA has managedthe FEMA-funded Private Property Debris Removal (PPDR) and Demolition program for multiplelocal governments to remove blighted structures and improve the health and safety of their communities.

Construction Management & Inspections

HGA staff has extensive experience managing the procurement of construction services and providing project construction management services. HGA has been performing inspections on Louisiana state homeowner assistance programs with a superior level of quality since 2017. HGA provided the same level of service for four years to the New York Rising Housing Recovery Program, where we developed the state’s HUD-compliant final inspection program and procedures. In both states, HGA performed more than 183,000 inspections, with a superior level of quality that resulted in an acceptance rate of our deliverables exceeding 99.9 percent. Our team’s experienced housing inspectors are proficient in Xactimate, and we require them to attend initial and ongoing training to ensure consistency with program requirements and established procedures. HGA’s construction support services to New York and Louisiana also include certifying code compliance during final inspections. We can provide technical assistance on all aspects of federal regulations applicable to grant programs. Here are some highlights:

Closeout

When recovery efforts are almost complete, all projects (and eventually the program itself) must be closed out. Each grant program has different requirements for closeout, but generally the agency receiving the grant must fully document that they have met each requirement. Any missing documentation could result in a “clawback” of funds, in which the grant program requires the agency to return a portion (or all) of the granted funds. HGA staff have the expertise to prevent this. We build our processes with closeout in mind, making sure that at every step of the way that our clients have secured the documentation that they will need at closeout.

HGA clients have never had funds recaptured from a grant program that HGA managed from start to finish. We have even helped clients avoid recapture due to slip-ups by other contractors.

Applicant Services

Call Center

HGA has the capabilities to provide call center services, including applicant support duties, customer service, and oversight. Our team is qualified to effectively communicate, via inbound and outbound voice calls, with all eligible applicants regarding their case files. HGA staff has the training, quality assurance, analytics, and reporting capabilities to manage call center responsibilities. Our primary objective is to provide applicants affected by a disaster with timely, professional, compassionate, and transparent service when they call our contact center. We see our services as being a collaborative effort, working closely with our client’s personnel to provide the highest level of customer service to callers.

Case Management

HGA’s approach to delivering case management services is based on personalized interactions—crafting unique solutions steeped in policy and implementing them for individuals. HGA provides a variety of case management services to include ERA programs, FEMA HMGP elevations and acquisitions, HUD CDBG-DR homeowner assistance programs, and HUD CDBG-DR small business grant programs. We leverage software solutions that provide tracking of outreach efforts, recordation of communications, workflows, data organization and analytics, reporting, and monitoring. Superior customer service is the hallmark of HGA’s case management services.