No scripts. No Tier 1 gatekeepers. Just deep expertise in Linux, networking, and HAProxy, ready when you need it most.

Join the 98+% of enterprise customers who renew their subscription year after year.

At HAProxy, we don't believe in "first Level" support models where you waste time reading scripts. We believe that every enterprise customer deserves our best support. That is why we haveno tiers andno gatekeepers.

When you open a ticket, you are immediately assigned to a highly experienced Support Engineer. Our team acts with a "whatever it takes" philosophy, dedicating full attention to your issue until it is resolved.

We don't hide our best engineers behind a paywall. All HAProxy customers receive our full, premium support experience. Here's what's included:

• 24/7/365 Coverage: Follow-the-sun model resolving problems across five continents.

• Complex Troubleshooting: Expert assistance with Linux and networking layers.

• Architecture Reviews: Consultative support to help you streamline your architecture.

• Long Term Support (LTS): Stability you can count on, with support for the current version plus 3 years.

• Proactive Care: We identify and resolve issues as quickly as possible, often before they impact you.

"Every company in the world that offers support should be taking a look at how HAProxy is doing it. They are setting the standards and raising the bar in more ways than one."

- Verified enterprise customer, via G2

#1 for "Best Support" and "Best Relationship" on G2

We consistently outperform legacy competitors like F5 and A10 Networks in user satisfaction:

• HAProxy Technologies is officially recognized as a G2 Best Support award winner.

• HAProxy has received multiple awards for Best Support and Best Relationshipin Fall 2025, with 71 total badges awarded.

• HAProxy received awards for Best Results, Best Relationship, and Best Usabilityin Summer 2025, with 68 total badges awarded.

To learn more and read verified user feedback, check out ourG2 reviews page.

Critical issue 

Substantial impact to the core functionality for which Software is used; Software is unusable; or Customer unable to produce a Workaround. Critical Issues reported by web or e-mail must be accompanied by a phone support request, preferably simultaneously with a web or e-mail request.

Moderate issue

Software utility or functionality is impacted, in whole or in part, but Software is not unusable. 

Informational issue

Minor malfunctions of Product with limited impact to utility and/or functionality; or General assistance with Software configuration (service rendered by HAProxy Technologies only remotely). 

Software definitions

Maintenance release

A collection of patches gathered over a period of time and distributed as a service pack.

Patch

A correction or a workaround for a certain bug in HAProxy.

Target resolution times

The amount of time HAProxy Technologies estimates that it will take to deliver a workaround.

Workaround

A solution that resolves a technical issue with the Software.