Employee and Customer Experience
Latest Employee and Customer Experience news freshly curated for you as of 12 p.m. ET Feb. 17. Learn more about innovative developments, discover emerging trends and read expert perspectives.
Today's Highlights
- AI is shifting from advisory roles to "agentic processing," where it executes operational tasks, handles exceptions, and escalates to humans only when necessary.
- Studies reveal AI adoption is undermining employee engagement by increasing loneliness, reducing on-the-job learning, and creating emotional fatigue and detachment.
- Companies face a benefits engagement crisis, as systems designed for "everyone" are underutilized by male workers, leading to disengagement and high turnover costs.
In The Spotlight
Dive deeper into key discussions within the world of Employee and Customer Experience with a curated selection of important articles offering valuable perspectives.
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