Clearing & Settlement
- For all clearing-related questions, financial settlement and invoicing
- Available from 7:30 am to 7:00 pm CET
Physical Settlement
- For questions concerning physical delivery
- Available 24 hours, 7 days a week
Member Readiness
- For all admission-related questions
- Available from 9:00 am to 6:00 pm CET
ECC & KYC (clearing and KYC related requests)
T +49 341 24680-261
memberreadiness@ecc.de
Customer Care Team (Customer Support)
T+33 1 70 36 33 42
membership@eex.com
Direct Clearing
- For all questions concerning Direct Clearing processes (limit, collateral and payment)
- Available from 7:30 am to 7:00 pm CET