“Improving our Water Service to You”

The Town of Brookline is continuing efforts to improve water service by upgrading water meters and the corresponding reading device that have little to no battery life. This project began the summer of 2024 starting with our large size meters (1.5” and above). While we continue to work on replacing the large meters, we are going to begin working on changing out our small size meters (5/8”-1”). These upgrades are mandatory and include features that will support the Town’s goals of improved customer service and reduced water loss.

This upgrade is mandatory, the meter and reading device is supplied and installed at no cost to the water customer.

Installations will be performed geographically: mailed notifications, scheduling, and meter replacements will be performed by the Town’s meter installation contractor, Hydro Utilities. If you have not received a notification, Hydro Utilities is not currently working in your area, or you do not require a replacement at this time.

** Pleasedo not contact the Town of Brookline Water & Sewer Department directly to schedule your appointment. **

Notices

• Hydro Utilities, our installation contractor, will schedule the appointments.
• The mailed notification provides directions to complete scheduling online or by telephone.
• The mailed notification provides a unique work order and service number necessary to complete the scheduling process.

Appointments

• Go online to brooklinemeters.com, and enter the Work Order # and Service # found to the right of your address above to log in and schedule your appointment.
  OR
• Call Hydro Utilities toll free at1-866-983-8080 Monday through Friday between the hours of 8 am and 4 pm. Provide the Work Order # and Service # found to the right of your mailing address above.

Please note prior to scheduling an appointment for a meter replacement:

• Appointment will be dependent on meter size.
• A skilled technician will need to enter the premises and locate the meter; most meters are located inside on the lowest level of your business or residence on the street side of the building.
• Please make sure the area around your meter (5-foot radius) is accessible prior to the scheduled appointment.
• There will be a brief disruption in water service.
• Someone over the age of 18 must be present for the duration of the appointment.

Meter Replacement Installation Process

• The technician will enter the premises, locate the water meter, and turn off the water for a brief period while the meter is replaced with a new meter.
• The new meter will be connected to the reading device and replaced in the same location, if possible.
• The technician will briefly test the new meter and confirm the replacement is complete. They will clean up the work area and restore the area to its original condition.
• All Hydro Utilities employees will have a photo ID badge and drive clearly marked vehicles. Do not allow any stranger into your home without a photo ID badge. Please call Hydro Utilities to verify your appointment if you have any doubts.
• Before leaving the site, the property owner will be provided with information on the status of the visit, as well as an informational pamphlet.
• In rare cases, the installation technician may not be able to complete the meter replacement due tounsuitable plumbing conditions orlimited access to the meter or reading device. The property owner is responsible for maintaining the water service on their property including the plumbing within the building.