Companies get the best results when their digital back office is built around user-centric, end-to-end processes. We leverage insights on user needs, preferences, and journeys to design efficient and intuitive experiences—covering such processes as hire to retire, procure to pay, and order to cash.

Digital technologies have changed the way companies think about—and engineer—their business support functions. Such technologies as automation, artificial intelligence, and cloud computing can radically alleviate pain points and create exponential value. While combining these technologies in new ways to create value and encourage disruption, we design the appropriateanalytics, data governance, and modular IT platforms that are necessary to deploy and scale value-adding digital shared services. In addition, we help clients decouple data from applications, build modern digital and data platform layers, and design lean core enterprise-resource-planning systems for truly scalable, data-powered, and business-centric support functions.

Transformations take off when they are supported by the right process andorganizational changes. We work with companies to redesign their organizational structure by helping them with decisions about centralization, the clustering of activities, and reporting relationships in support functions. We also help companies adjust roles and responsibilities, foster new ways of working, and develop the performance management, process flows, and behaviors necessary to realize the full potential of digital support and shared services functions.

Winning with digital shared services doesn’t necessarily mean bringing everything in-house. We provide expert guidance to help clients set up shared-services centers and make informed sourcing decisions: what to outsource, what to offshore, and how to manage the mix.

Streamlined, digitized business operations functions can unleash value while containing costs. Through diagnostics, target blueprints, and solutions design, we help companies identify the right areas—including process optimization and redundancy reduction—to optimize both personnel and nonpersonnel costs.