Birmingham New Street
Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA
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Birmingham New Street at a glance
Birmingham New Street Station
Prepurchase Collection
YesSmartcards issued at this station
NoSmartcard validators
NoStaffing Level
FulltimeTicket Machine
YesTicket Office
Monday – 05:15 to 21:00Tuesday – 05:15 to 21:00Wednesday – 05:15 to 21:00Thursday – 05:15 to 21:00Friday – 05:15 to 21:00Saturday – 05:15 to 21:00Sunday – 08:00 to 21:00On the main concourse next to WH Smiths
Car Park
Short Stay Car Park - 38 spacesMonday to Friday – 24 hoursSaturday – 24 hoursSunday – 24 hoursCar Parking Charges
Off-peak ticket: N/A
Per Hour ticket: N/A
Daily ticket: N/A
Weekly ticket: N/A
Monthly ticket: N/A
Three Monthly ticket: N/A
Six Monthly ticket: N/A
Annual ticket: N/A
Telephone Number: 0345 077 4224Taxi Rank
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is onNavigation Street(Stephenson Street / Victoria Square exit).
For more information visitTraintaxi
Customer Service
Luggage received from terminated trains at Birmingham New Street only
Left Luggage
Telephone Number:0121 314 0901
Url:https://www.left-baggage.co.uk/index/locationsLost Property
Monday to Friday – 09:00 to 17:30
Telephone Number:0330 024 0215
Url:http://www.lostproperty.org/locations.phpRefreshment Facilities
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.Toilets
Male,Female,Accessible andBaby Change facilities are available in all parts of the station.
These are located between:
- Platforms 2 - 3a (Blue Lounge)
- Platforms 10 - 11a (Yellow Lounge)
- Platforms 10 - 11b (Red Lounge)
Waiting Room
YesWiFi
Find WiFi Hotspots around Birmingham New Street station
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Station Accessibility
- There are lifts. Audio announcements provided outside and inside the lifts. Lift controls should be accessible to most people. Lifts have clear door widths at least 0.9m wide.
- There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users.
- Announcements are made both visually and audibly.
- There a drop-off point only. There is seating/waiting under a canopy. There is space for more than 5 vehicles to drop-off and/or pick-up. There is a Help Point close to the drop-off and/or pick-up point.
Frequently Asked Questions
Birmingham New Street Train station is in Birmingham city centre, in the West Midlands.
Its address is:
Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA
Near Birmingham New Street station you’ll find the Bullring Shopping Centre and the O2 Academy. Birmingham Coach station and Birmingham Children’s Hospital are also nearby.
By bus:
Buses stop near the station, on Smallbrook Queensway and Hill Street.
By car:
There is a Drop and Go point for drop-offs on Hill Street. Taxis drop off here also.The taxi rank is on Navigation Street, through the Stephenson Street/Victoria Square exit.The short stay car park is managed by APCOA. The postcode in B2 4ND. There is no accessible parking in the short stay car park, but there are four designated Blue Badge spaces by the Hill Street entrance.For long-stay parking, there are two car parks within a five-minute walk of the station: Town Hall Multi-Storey, Brunel/Navigation Street or NCP Albany, St Jude’s Passage.
By bike:
Space for 120 bikes can be found in the undercover bike racks in the drop and go area, just off Hill Street.There is also a secure Cycle Pod with space for 46 bikes, plus one accessible space to hold an adapted bike. It is on Hill Street, next to the vehicle Drop and Go point. For access to the Cycle Pod racks, you will need a Swift Card. Apply for a Swift card via the Transport for West Midlands website.
Take the free AirLink shuttle from the airport to Birmingham International train station. This service runs continuously 7 days a week between 03:30am and 00:30am. Outside of these hours there is a courtesy bus. Please use stop C from the airport terminal.
From Birmingham International train station, regular trains run to Birmingham New Street station from around 05:30am to 01:00am. The journey takes around 10 minutes.
Travel Advice
Useful information for an easy journey and links to our most popular routes:
- Find out if our plannedengineering works will affect your journey.
- Cancelling or changing a ticket is possible for some ticket types in advance of travel.
- You may be able to get arefund or compensation for delays to your journey.
- Off-Peak tickets are valid outside usual travel hours - learn more about our ticket types here.
- If you need help, we’re available 24/7 onTwitter.
- Download printabletimetables.
Station guides
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