Sales & Support

Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.

AppleCare One

AppleCare One covers up to three devices (with the option to add more) with all the benefits of AppleCare+ and includes up to three incidents of theft or loss for Apple Watch, iPhone, and iPad every 12 months.

See the AppleCare One Terms and Conditions

AppleCare+ with Theft and Loss

AppleCare+ with Theft and Loss provides everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.

View the Theft and Loss Insurance Documents

AppleCare+

AppleCare+ provides additional hardware service and technical support from Apple, including coverage for unlimited incidents of accidental damage per device covered. 

Explore AppleCare+ Terms and Conditions

AppleCare Plans

Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products. 

Repairs

Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.

Explore Repair Terms and Conditions

Express Replacement Service

View the terms of our Express Replacement Service.

Remote Access Technical Assistance Terms and Conditions

Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.

Read the Technical Support terms

Remote Support Terms and Conditions (Bomgar Software)

For details on the use of Bomgar™Software and the provision of remote support by Apple, review the terms and conditions (not applicable in Europe, the Middle East, Africa, or India).

See the Bomgar terms

Support Assistant Terms of Use

Terms of Use for using Support Assistant, the chat support tool within the Support App.

See the Support Assistant Terms of Use

Sales Policies

Read the sales, purchase, return, and refund policies for various Apple sales channels.

iPhone Upgrade Program

Learn about the Terms &Conditions related to the purchase of an iPhone under the iPhone Upgrade Program.

iPhone Payments

Terms and Conditions for purchasing an iPhone with iPhone Payments.

Learn about iPhone Payments

Trade In

Terms and Conditions for trading in a device under the Trade In program.

Learn about the Trade In program

Apple Reuse & Recycle Program

Terms and Conditions for recycling a device under the Apple Reuse & Recycling program.

Learn about Apple Reuse & Recycle Program

Apple Gift Cards and Codes

Terms and conditions for the Apple Gift Card and App Store & iTunes gift card.

Review Apple Gift Card terms

Training Service Terms and Conditions

Specifics about the training and services provided by Apple at customers’ requests.

Learn about Training Service

Certification Agreements and Policies

Participation in Apple Training and Certification programs is dependent on adherence to the program terms and conditions that are, or were, in effect at the time of the relevant certification exam or training.

Explore Training and Certification

Support Communities Terms of Use

Guidelines for participating in the Apple Discussion Forums.

Learn about Support Communities

1 If you purchased AppleCare+ with Theft and Loss prior to September 15, 2020, your coverage is an insurance product providing two claims for accidental damage from handling, theft or loss every 24 months. View the Theft and Loss Insurance Documents applicable to your coverage.