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Frequently Asked Questions

  • An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing mobile plan or get a new mobile plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure — someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages and browse the web.Learn more about eSIM (opens in new window) .

    iPhone Air is activated with an eSIM and does not support a physical SIM card. Use of an eSIM requires a network provider that supports eSIM and a wireless service plan. See your provider for details.Learn more about eSIM and network providers (opens in new window) .
  • iPhone Air models don’t have a physical SIM tray and activate only using eSIM. Use of an eSIM requires a network provider that supports eSIM and a wireless service plan. With eSIM Provider Activation, supported network providers can assign an eSIM to your iPhone digitally. If your network provider supports eSIM Quick Transfer, you can transfer the SIM from your previous iPhone to your new iPhone without contacting your provider. Additionally, your network provider can provide you with a QR code or ask you to use their app to activate an eSIM.Learn more about setting up your eSIM (opens in new window).

    While travelling internationally, your network provider may offer convenient and affordable international roaming options. Additionally, you can use a travel eSIM at your destination.Learn more about using eSIM while travelling (opens in new window).

  • An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
  • When you buy directly from Apple, you’ll get access to Personal Setup — free online, one‑to‑one sessions with a Specialist who can help you set up your new iPhone and start your data transfer. A Specialist can also help you customise your settings, discover navigation tips and dive deeper into Apple apps and tools. Best of all, you can join whenever works for you, from wherever you are.Learn more about Personal Setup.
  • iPhone models currently sold on apple.com work with compatible networks around the world, including 5G and 4G LTE networks. Check with your home network provider regarding international roaming charges, or purchase a compatible nano-SIM at your destination.

  • iPhone 16e, iPhone 16, iPhone 17, iPhone Air and iPhone 17 Pro are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your countryhere (opens in new window) .
  • Apple accepts most credit and debit cards, Net Banking, UPI, and Payment on Delivery. You can also pay in instalments with EMI using an eligible credit or debit card.

    During Checkout, you can compare instalment options and select the one that works best for you.

    Some payment options may not be available for all products. Subject to card eligibility.Learn more about Apple payment (opens in new window), as well asTerms and Conditions (opens in new window). You can call 00800 040 1966 for more information.

  • Apple Trade In makes it easy to get credit towards the purchase of your next device. Simply answer a few questions about your device. Based on what you tell us, we’ll provide an estimated trade-in value and apply it as instant credit to your purchase. If it’s not eligible for credit, you can recycle it for free.

    Once we inspect your device and verify its condition, there will be nothing more you need to do. If the condition doesn’t match, a new trade-in value will be provided. You’ll have the option to either accept this revised value or reject it. We’ll work with you to confirm that you still want to move forward with the trade-in.

    You can also exchange your device at an Apple Store at the point of purchase, however the trade-in value in store may be different from the estimated trade-in value you received online.

  • AppleCare+ is a product that provides priority technical support and hardware coverage, including unlimited incidents of accidental damage protection. Coverage begins on your AppleCare+ purchase date. Footnote 

    Learn more about AppleCare+

Your new iPhone comes with so much more.

Which iPhone is right for you?

iPhone 17 Pro, back exterior, cosmic orange colour, Pro Fusion camera system at top, Apple logo in centre, front exterior all-screen design, Dynamic IslandiPhone 17 Pro available colours: cosmic orange, deep blue, silverNew

iPhone 17 Pro

Innovative design for ultimate performance and battery life.

From ₹134900.00 Footnote 

iPhone Air, back exterior, sky blue colour, Fusion camera system, front exterior, all screen design, Dynamic Island, thin black display borderiPhone Air available colours: sky blue, light gold, cloud white, space blackNew

iPhone Air

The thinnest iPhone ever. With the power of pro inside.

From ₹119900.00 Footnote 

iPhone 17, back exterior, lavender colour, Dual Fusion camera system, front exterior, all screen design, Dynamic Island, thin black display borderiPhone 17 available colours: lavender, sage, mist blue, white, blackNew

iPhone 17

Even more delightful. Even more durable.

From ₹82900.00 Footnote 

iPhone 16e, back exterior, white colour, 2-in-1 camera system, front exterior, all screen design, front camera, thin black display borderiPhone 16e available colours: white and black

iPhone 16e

Everything you love. Including the price.

From ₹59900.00 Footnote 

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