Parking is available in the Water Tower Place parking facility, accessible from Chestnut St. This garage offers direct indoor access to the shopping center. Parking is also available in several nearby parking garages.

No, the store does not validate or provide discounted parking.

American Girl Chicago is located on the corner of Michigan Ave. and Chestnut St. in Water Tower Place. There are two interior entrances from the mall and one exterior entrance on Michigan Ave.

Beyond shopping, level one includes guest services, personal shopping, and the bookstore. Level two includes shopping, the Care Center for dolls, the café, Maryellen's Sweet Shop, the salon, and ear piercing.

We accept cash, Visa, Mastercard, American Express, Discover, Apple Pay, and Samsung Mobile Pay.

We hope that you and your girl love your purchase from American Girl. If for any reason you don't, we'll try to find a way to make it right with an exchange, merchandise credit, or refund for purchases within 90 days. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return.

You may return or exchange your item(s) at any American Girl store location. We only accept returns of products purchased directly from American Girl, either online or at an American Girl store. Please return all other products to the original place of purchase. All returns are monitored and may be limited. A merchandise credit will be issued if the purchase cannot be verified.

A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item(s) returned. We reserve the right to assess the value of items returned.

Create Your Own Dolls and garments, dolls with ear piercing, and shipping and processing fees are non-refundable.Items designated as "final sale" cannot be returned.

American Girl will accept returns and exchanges on any item within the Janie and Jack Collection for 30 days after purchase. After 30 days, all sales are final. No returns, refunds or exchanges.

Yes, dolls can be admitted to the store's Care Center for repairs. For more information, read our Care Center FAQs:https://www.americangirl.com/pages/faq.

The parking lot and entrance to the store are wheelchair accessible. There is an elevator in the store and all restrooms are accessible. There is also wheelchair-accessible seating in the restaurant.

Reservations are not required to dine in our café. However, if you would like to secure a time, you can make reservations on this page. We often fill to capacity during lunch.

For curbside pickup, turn from Michigan Ave. onto Pearson St., which is a one-way heading east. Just before the Ritz Carlton Hotel, turn left into the driveway underpass that separates Water Tower Place Mall and the Ritz Carlton Hotel. Once there, call 312-288-2700 for curbside pickup. For in-store pickup, go to Guest Services, located on the first level.

There are many ways to share a day to remember at American Girl! Starting with a café visit for brunch, lunch, or teatime--we offer a menu that delights girls, including a Treat Seat for her doll. Next up is a visit to the Salon, where matching hairstyles are always available. Plus, your girl and her doll can get her ears pierced and nails done too. We also have complimentary personal shoppers that will assist with showing your girl our top gifts and special items that fit her personality. Finally, try the Styled by You experience, which allows your girl to create a personalized doll with fashions and accessories. Some of these experiences require a reservation, so we do recommend checking before visiting.

There are many hotels located near our store. Please call our hotel partners directly to ask about special American Girl packages and rates for American Girl visitors (rates are subject to change, and blackout dates do apply). Remember to ask about a bed for your doll!