Touch Support

This page provides guidance to help you create a support case to get support on touch products.

Required Information

The following information will expedite the resolution of your problem:

  • Detailed description of the problem.
  • Design files: Schematic and Gerber.
  • Source code: If complete source code cannot be provided, thentouch.c andtouch.h files.
  • Information about the front panel: thickness and material.
  • If available, log files of touch debug data.

Creating a Touch Support Case:

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SelectDesign Support > Technical Support

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SelectMy Support > My Cases

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The subsequent page will ask you to log in. ProvideSign in information and clickSign In.

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If not already registered, selectRegister Now and register.

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After signing in, you can view your cases. To create a new case, selectCases > New Case.

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The subsequent page will ask you to enter the case details.

  • SelectCase Reason asSilicon.
  • Enter theSubject andTarget Device.
  • SelectTouch and Sensing as theCategory andButtons, Sliders and Wheels as theSub-Category.
  • ClickNext.
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Enter detailed information about the problem and clickNext.

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Enter any additional information which can help the support team and clickSubmit.

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To attach files, selectSubmit and Add Attachment.

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Now the support case is registered in the system and will be given a number to track. Also, an email to confirm the case registration will be sent to you. Ensure thatmoc.pihcorcim|ylper.on#moc.pihcorcim|ylper.on is added to the safe sender list to avoid blocking of email.
To provide additional details, you need to log in as explained above, select the case, and enter additional information.