PRODUCT:

What does EFX stand for?
EFX is a play on the word "effects".

What is the difference between EFX products?
All products are the same, just in different wearable styles.

How/Where is EFX made?
The hologram is programmed here in the United States, while other materials are manufactured in China.

Will the product ever expire?
No. The EFX hologram is designed to never lose its programming.

Can EFX products get wet?
Yes.

Does the hologram have to be directly on the skin?
No.

Does it matter where I wear the EFX products?
No.

What if I am unsatisfied with my EFX products?
If purchased on efxusa.com, and is within 30-days of shipped date, EFX will issue a full refund.

Why does my hologram turn black or fade?
Exposure to the elements may cause holograms to darken or lose their color. This is cosmetic only and will not affect the hologram.

ORDERING:

Is www.efxusa.com a Secure Website?
Yes. Please refer to our privacy policy.

What payment methods can I use?
Visa, Master Card, American Express, Discover

Can I edit a pre-existing order?
Please contact our customer service at 866-808-3960. We cannot guarantee all changes will be able to be made, but we will do our best to perform your request. Any changes that affect the total price of the order (changing shipping methods, switching to product with a different price, adding/removing products) cannot be done. Once an order has already begun the fulfillment process, we are unable to ANY make changes.

Why was my order declined?
The following are the most common reasons for declined orders:
-Billing address does not match the address that the credit card statements are sent to (billing address must be the same exact address that the credit card statements are sent to).
-A card information change (such as billing address change) has not taken effect yet (can sometimes take a couple months).
-Expiration date does not match.
-Credit limit has been exceeded.
Please contact your card issuer to determine the reason for the decline. Once you have identified the issue, you must replace the order.

How can I cancel an order?
Contact customer service at 866-808-3960.
Once an order has begun the fulfillment process, we are unable to make cancellations, and you will have to send product back to us for a refund. Shipping charges are non-refundable.

SHIPPING:

How do I retrieve my tracking number?
A tracking number will be automatically e-mailed to you once your order has shipped. If you do not receive your tracking information within 72 business hours please contact customer service at 866-808-3960.

Domestic:
USPS First Class/Priority: 2-7 business days (+ 72 hour fulfillment processing)
UPS Ground: 2-5 business days (+ 72 hour fulfillment processing)
UPS 2-day air: 2 business days (+ 72 hour fulfillment processing)
UPS next day air: next business day (+ 72 hour fulfillment processing)

International:
USPS Priority International: Varies 7-25 business (+ 72 hour fulfillment processing)
UPS World Wide Expedited: 2-5 business days (+ 72 hour fulfillment processing)
UPS World Wide Saver: 1-3 business days (+ 72 hour fulfillment processing)
UPS World Wide Express: 1-3 business days, 12-noon delivery (+ 72 hour fulfillment processing)
UPS Express Plus: 1-3 business days, early a.m. delivery (+ 72 hour fulfillment processing)
FedEx International Priority: 2-4 business days (+ 72 hour fulfillment processing)
FedEx International Economy: 3-5 business days business days (+ 72 hour fulfillment processing)