FAQ
Find below the answer to frequently asked questions. Should you not find the information you are looking for, do not hesitate to contact us.
Preparing for your visit
CERN visits are free of charge, whether they are guided tours, exhibitions, labs, science shows or public events. Do not pay any third parties who claim that CERN is charging them.
Organisers of visits should always inform their participants that CERN visits are free of charge.
Only if you take part in a guided tour, as some tours may take place on both sides of the Swiss-French border.
Yes. A paid car park is available next to the Globe of Science and Innovation. The bus parking available before the car park is reserved for groups with a booking. More detailson our dedicated page.
No, but CERN can be reached by public transport and taxi. CERN is located 5.5km away from Geneva airport and 9.4km from Geneva Cornavin train station. Those arriving at Geneva airport can get bus and tram ticket from the machine in the baggage collection area of the arrivals hall. For further details please clickhere.
OurResources menu provides numerous resources for you to learn more about CERN before your visit.
French and English. Some of the team members also speak other languages.
Accessibility
Yes. There are seating areas in the exhibitions and you can borrow a wheelchair or a folding stool in the reception area upon availability.Click here for more information about accessibility.
While pets are not generally permitted on site, guide dogs for the visually impaired are welcome.
Please inform the Reception personnel when you arrive. Click here for more information about accessibility
Families and individual visitors
Admission to Science Gateway is free, but registration is required.
- Online registration is recommended up to one month in advance and guarantees entry.
- On-site registration is also possible, subject to availability.
While advance booking your visit at Science Gateway for families and individual visitors (which guarantees free access to exhibitions, science shows and films - when available) is possible, guided tours and lab workshops can only be booked on site. A dedicated page explains why.
Group bookings (12 visitors and more)
If the date you want cannot be selected, it means that we cannot take any more groups on this date.
CERN receivestwice as many requests as it has places available, so you are advised to book your tour as early as possible. Group (12 visitors and more) booking are opened 9 monts in advance and slots fill up in days.
Some of the places visited on guided tours are a long way from the CERN Reception (up to 15 km away). It is therefore important to organise transport. CERN has a limited number of coaches/minibuses to transport visitors. If you have your own coach/minibus, we will use it during the tour to travel between the visit points. Please make sure that the driver is aware of this and is prepared to drive you. Please note that the use of private cars is not allowed. Only coaches/minibuses (with 20 to 50 seats) are allowed to bring tour parties onto our sites.
You can request for your group to have lunch in one of CERN’s on-site cafeterias at the registration time. This request has to be accepted by CERN Visits service as we have limited capacity. You will be informed quickly of the decision.
If you omitted to request for this option, pleasecontact us and provide your group booking reference number.
If your request has been accepted, and about 2 weeks before your visit, CERN Visits Service will assign you the restaurant and the time which suits the best your programme. You will be informed of the restaurant and the time your group has been assigned to at your arrival at CERN Science Gateway reception.
Please note that it is not possible to change the restaurant nor the time assigned to your group.
Refrain from contacting any CERN restaurants' management directly (unless instructed by us).
Cost for a meal in CERN restaurants vary from around 10 CHF to 20 CHF depending on the restaurant and the meal.
Payments are possible in cash in CHF and EUR (but change is always returned in CHF) or by most credit/debit cards.
No. As the applicable laws differ from one country to another, CERN is unable to provide a standard risk assessment document. A medical service and fire brigade are based on the Meyrin site, and strict safety rules are in place to protect everyone working at or visiting CERN.
Connect to http://myguidedtours.cern.ch with your login, select the request and click onCancel the visit in theOther actions menu at the top.
Please submit a request using thecontact form, quoting the reference number of your request. This number can be found in the automated e mails that have been sent to you and on themyguidedtours.cern.ch website.
Only if you have requested a guided tour as the visitors will enter the CERN fenced sites.
Once your guided tour request has been approved, you will be given access to a form available onmyguidedtours.cern.ch to provide details of all the members of your party (first name, last name, nationality, date and place of birth).
If you have not requested a guided tour, the list of visitors is not required.
Make sure you enter only unaccented Latin characters, as shown in the machine-readable part of your identity document.
No. You can save the form and come back later to enter additional information. All visitors' details must be provided within 48 hours in the case of individual guided tours or at least 21 days before the guided tour in the case of group guided tours, otherwise visitors whose details are incomplete will be removed from the tour booking.
Yes, you are welcome to inform us of any changes, up to one day before the guided tour. No updates are possible on the day before the guided tour as this is when we need to print visitors' cards. You can inform the Reception staff of any last-minute changes when you arrive.
As soon as you arrive at the CERN Reception, please inform us of any last-minute changes. You will be requested to provide details of all visitors whose information has changed or who are not attending. Please note that the time needed to provide this information may reduce the duration of your guided tour. You are therefore advised to inform us of any changes online, up to one day before the guided tour.
No. Only the number of visitors registered onmyguidedtours.cern.ch will be allowed to take part in the guided tour. Any visitors who have not been registered may visit the permanent exhibitions during the guided tour.
This information is not mandatory before your arrival, but you will have to provide it when you arrive at the CERN Reception at the latest. Make sure that you have this information with you.
No. TheCERN logo is the property of CERN, and its use on any item produced by an external organisation is not permitted under any circumstances, including in the context of a school visit. However, the use of phrases such as “Visit to CERN, Geneva, Switzerland” is acceptable.
Yes, but availability is limited. School groups visiting CERN may apply to stay in the CERN hostel if all the members of the group are at least 16 years of age and have already been registered for a guided tour by the Visits Service. Teachers will be responsible for the group throughout the stay and must remain in the hostel with the pupils at all times. One teacher is required for every 10 pupils. Bookings cannot be made more than 90 days in advance of the tour and are limited to a maximum of three nights. Please note that no bookings are possible in June, July, August or September.
For all hostel bookings, please contact:CERN Hostel once your guided tour has been confirmed by the Visits Service.
Many school groups use theGeneva youth hostel. You can also find hotels nearby onGoogle Maps.
On-site services
CERN provides321 lockers free of charge for the visitors.
Please make sure to empty your lockerby 17:30 at the latest.
We also have22 larger lockers that can hold cabin-size luggage. These are availableon request and subject to availability in exchange for aphoto ID (ID card, passport, or driving licence).
Please note thatlarge items cannot be brought into CERN, including our exhibitions and guided tours. We recommend leaving such items on your coach or at your hotel.
If needed,luggage storage is also available at Geneva airport and Cornavin train station.
Yes. TheBig Bang Café welcomes you from 08.30 to 17.30. Selected groups with a booking will also be allowed to access the CERN restaurants inside fenced domain.
Yes. Free public Wi-Fi is available in and around CERN’s main buildings.
Connect toCERN-Visitors Wi-Fi to get access to a limited number of CERN sites.
Should you need full access to Internet, you will have to register your phone fully to get an authorization code. Open a web page and follow instructions. In case of problems our staff at reception is there to help you.
Yes, the souvenir shop in the Reception area sells books, educational items, games, clothes and gifts. More information can be foundhere.
Please note that the shop and reception close at 17:30, so set aside enough time for your shopping.
The Piazza next to Big Bang Café offers non-covered green spaces and seating area where you can eat picnic should weather permit.
It is reminded that the external terrace of Big Bang Café is reserved for the customers of Big Bang Café and that picnic is not allowed on its tables.
Depending on the restaurant assigned and menu chosen, a lunch cost between 15 CHF and 30 CHF.
Swiss franc and euro banknotes are accepted. Change is always given in Swiss francs.
CERN Restaurants accept all major credit and debit cards.
Not publicly accessible. Only groups granted restaurant access will be able to use the ATMs inside the fenced part of the site. The CERN shop and restaurants accept mostcredits cards.
Yes, most cards are accepted. You can also pay in cash using Swiss francs or euro notes. However, change is given in Swiss francs only.
Exhibitions
Yes, like all outreach activities at CERN, exhibitions are accessible free of charge.
Admission to the Science Gateway is free, but registration is required.
- For families and individual visitors (1 to 11 people), online booking is recommended up to 1 month in advance. On-site registration is also possible, subject to availability.
- For groups (12 to 48 people), online booking is mandatory, up to 9 months in advance. Early booking is strongly advised.
The exhibition welcomes visitors of all ages, although it is best enjoyed by ages 8+.
The exhibitions are designed to be self-visited. But guides, recognisable with their red jacket, will be present in exhibiitions should you have a question. Don’t hesitate ask them.
Guided tours
Tours are conducted exclusively by members or former members of the CERN personnel, who give tours on a voluntary basis.
Tours last between one and a half hour (tours for individuals and families) and up to three hours (tours for groups).
It is not possible to leave a tour before it ends.
Underground tours are extremely rare and limited to smaller groups.
The LHC tunnel isnever accessible to visitors.
Only the experiment caverns can be visited during LHC shutdowns.
But there are plenty of interesting places to visit above ground!
The final tour programme is decided at the last minute to take operational and safety constraints into account and cannot be confirmed in advance.
Privacy
Find our more onour dedicated page.
Yes, CERN has no secrets and you can photograph or film anything you wish throughout your visit, as long as you do not violate the privacy rights of individuals.
