Ubuntu Pro: security, compliance, and support
Ubuntu Pro covers all aspects of open infrastructure and applications.
Ubuntu Pro pricing
(including security coverage for Main + Universe)
Ubuntu Pro for personal users
Ubuntu Pro is free for personal users on up to 5 machines, and on up to 50 machines for activeUbuntu Community members.
Ubuntu Pro for enterprises
| Self-Support (software only) | With Infra support (24/7) | With full support (24/7) | |
|---|---|---|---|
| Desktop or WSL (workstation/year) | $25 | – | $300 |
| Server with unlimited VMs (machine/year) | $500 | $1,775 | $3,400 |
Security and compliance
| Self-Support (software only) | With Infra support (24/7) | With full support (24/7) | |
|---|---|---|---|
| Security patching for Ubuntu Main repository for 10 years (esm-infra) | yes | yes | yes |
| Security patching for Ubuntu Universe repository for 10 years (esm-apps) (Ubuntu 16.04 LTS onwards) | yes | yes | yes |
| Kernel Livepatch to avoid unscheduled reboots | yes | yes | yes |
| Systems management at scale with Landscape | yes | yes | yes |
| Real-time kernel (Ubuntu 22.04 LTS onwards) | yes | yes | yes |
| NIST-certified FIPS crypto-modules (pending for Ubuntu 24.04 LTS) | yes | yes | yes |
| USG hardening with CIS and DISA-STIG profiles (DISA-STIG tooling & automation for Ubuntu 20.04 LTS and 22.04 LTS) | yes | yes | yes |
| Common Criteria EAL2 (Ubuntu LTS 14.04 LTS and 16.04 LTS only) | yes | yes | yes |
| Advanced Active Directory policies for Ubuntu Desktop | yes | yes | yes |
| Certified Windows drivers for KVM guests | yes | yes | yes |
| Knowledge base access | yes | yes | yes |
| Ubuntu Assurance Program | – | yes | yes |
Phone and ticket support
| Self-Support (software only) | With Infra support (24/7) | With full support (24/7) | |
|---|---|---|---|
| Support for over 2,300 packages in Ubuntu Main repository, incl. the Ubuntu operating system | – | yes | yes |
| Support for over 23,000 packages in the Ubuntu Universe repository(Ubuntu 18.04 LTS onwards) | – | – | yes |
| Support for Kubernetes, LXD | – | yes | yes |
| Support for MAAS | – | yes | yes |
| Support for Openstack | – | yes | yes |
| Support for Ceph Storage | – | yes | yes |
Notes
- N.B.: Weekday support is half the price of 24/7 support
- N.B.: Legacy add-on is priced at +50% of the relevant Ubuntu Pro subscription
- N.B.: Subscriptions are not just for enterprise customers. Anyone can geta personal subscription for free on up to 5 machines
- N.B.: If you need security patching for the Main repository only -contact us and ask for Ubuntu Pro (Infra-only) subscriptions or go tothe store
Coverage options
Infra-only coverage
Over 2,300 open source deb packages in Ubuntu Main repository for 10 years, including:
Full stack coverage
Also includes over 23,000 open source deb packages in Ubuntu Universe repository for 10 years, including:
Software-defined storage
Ceph
Only applies if attaching more than 384TB of raw Ceph capacity per node in the cluster. Additional capacity is priced per node exceeding 384TB included in Ubuntu Pro.
| Additional Cluster Capacity | Tier Price | Additional Per TB |
|---|---|---|
| Up to 150 TB | 0 | $33.33 |
| 150 - 1,500 TB | $5,000 | $25.00 |
| 1500 - 3,000 TB | $38,750 | $13.33 |
| 3,000 to 15,000 TB | $58,750 | $6.67 |
| 15,000 to 30,000 TB | $138,750 | $3.33 |
| Beyond 30,000 TB | $188,750 | $0 |
Prices are for Ubuntu Pro + 24/7 support contracts.
Weekday support is discounted by 50%.
Fully managed services
We manage infrastructure at both the host and the guest level. Infrastructure includes Ceph and Swift storage, Kubernetes, OpenStack and the recommended logging, monitoring and alerting stack. This is complemented by our Managed Apps portfolio, which ensures operational excellence for your cloud-native applications (like databases and MLOps). Alternatively, you can also choose Firefighting Support, providing on-call Canonical engineers for critical, high-severity incidents while you maintain full operational control.
Managed
| Support tier | Physical | VMs |
|---|---|---|
| Infra | $ 5,750 | - |
| Apps | $ 9,470 | $ 3,157 |
| Full stack | $ 11,790 | - |
Firefighting
| Support tier | Physical | VMs |
|---|---|---|
| Infra | $ 3,625 | $ 1,209 |
| Apps | $ 6,235 | $ 2,078 |
| Full stack | $ 7,600 | - |
MAAS
Support and commercial capabilities for MAAS are included with Ubuntu Pro and Ubuntu Pro (Infra-only). These additional charges apply for machines managed by MAAS andnot covered by an Ubuntu Pro contract.
| Feature | Self-Support | Weekday support | 24/7 support |
|---|---|---|---|
| Per managed machine - annual | $30 | $50 | $100 |
| Phone and ticket support | None | Office hours | 24/7 |
| Response time - SLA Sev 1 | ‐ | 4 hours | 1 hour |
| Knowledge base access | Included | Included | Included |
| Role based access controls (RBAC) | Included | Included | Included |
| High availability | Included | Included | Included |