A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.

Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.

(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).

To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:

• Address: 95 Wireless Road,
  Bangkok 10330, Thailand
• E-mail Inquiries:
  Email inquiries for both nonimmigrant and immigrant visas should be directed to:support-thailand@usvisascheduling.com
• Call Center representatives are available:
  Monday – Friday:  8:00 a.m. – 4:00 p.m. (excluding Thai and U.S.holidays)
  Local telephone: 02-105 4110; from the U.S. (703)-665-7349

Forbidden Items and Entry Regulations:

Embassy security procedures require that all visitors receive a security inspection. You will be allowed to check two cell phones at the Embassy gate but the US Embassy and the Embassy guards are not liable for any loss or damage to your cell phone(s) while it is checked. You will NOT be allowed to enter the U.S. Embassy for your appointment carrying any of the following items:

• Any other battery-operated or electronic devices such as computer tablets, digital diaries, pagers, cameras, audio/video cassettes, compact discs, MP3s, floppy disks, laptops, or portable music players.
• Any oversize shoulder bags or purses.
• Any oversize handbags and travel bags, large back-packs, briefcases, or suitcases. Applicants can only carry in clear bags containing papers needed for their appointment
• Any food item (there is a coffee stand with snacks available for purchase).
• Sealed envelopes or packages.
• Cigarettes / cigars / match boxes / lighters.
• Any sharp objects such as scissors, pen knives or nail files.
• Weapons or explosive materials of any kind.

The list provided above is not exhaustive. Other items may be prohibited at the discretion of security staff. Other than the two allowed cell phones, the US Embassy will not accept the storage of any of the above prohibited items. You will have to make alternate arrangements to store these items before you enter the Embassy.

Only visa applicants with confirmed appointments will be granted access on to the Embassy compound. Accompanying persons are required to wait outside the Embassy entrance.

If you fail to follow these security requirements you may face delays or cancellations to your visit.

The Department of State manages the visa process strictly but fairly in order to best protect the United States.  We are committed to the essential openness for which the United States has always been known.  Travel to the United States is welcomed and encouraged.

We promise to you, the visa applicant, that:

• We will treat you with dignity and respect, even if we are unable to grant you a visa.
• We will treat you as an individual and your case as unique.
• We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
• We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
• We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
• We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
• We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
• We will explain the reason for any visa denial to you.

Furthermore, if you are a:

• Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
• Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
• Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.

At the same time, we expect you, the visa applicant, to:

• Plan your travel and visa application as far in advance as possible.
• Complete your application fully and accurately.
• Be forthcoming about your purpose and plans.
• Prepare for your interview by being able to clearly and concisely describe your intentions.