How to contact the Tor Project team to report bugs, security issues, or share feedback
There are different ways you can contact the Tor Project and what information to include to help us resolve your issue quickly.
Tor relies on the support of users and volunteers around the world to help us improve our software and resources, so your feedback is extremely valuable to us (and to all Tor users).
Feedback template
When sending us feedback or reporting a bug, please include as many of these as possible:
- Operating System you are using
- Tor Browser version
- Tor Browser Security Level
- Step by step of how you got to the issue, so we can reproduce it (e.g. I opened the browser, typed a url, clicked on (i) icon, then my browser crashed)
- A screenshot of the problem
- The log
How to Reach Us
There are several ways to reach us, so please use what works best for you.
Tor Forum
We recommend asking for help on theTor Forum. You will need to create an account to submit a new topic. Before you ask, please review ourdiscussion guidelines. At the moment, for the fastest response, please write in English. If you found a bug, please use GitLab.
GitLab
First, check if the bug is already known. You can search and read all the issues athttps://gitlab.torproject.org/. To create a new issue, pleaserequest a new account to access Tor Project's GitLab instance andfind the right repository to report your issue. Or you can report bugs or send us feedback anonymously throughAnon Ticket without needing to create an account. We track all Tor Browser related issues atTor Browser issue tracker. Issues related to our websites should be filed under theWeb issue tracker.
Telegram
If you need help installing or troubleshooting Tor Browser and theTor Forum is blocked or censored where you are, you can reach out to us on Telegramhttps://t.me/TorProjectSupportBot. A Tor support specialist will assist you.
You can reach our support team with a text message to our WhatsApp number:+447421000612. This service is only available for text messages; videos or calls are not supported.
Signal
You can contact our team by sending a text message to our Signal number,+17787431312, or Signal username,@torsupport.89.Signal is a free and privacy-focused messaging app. This service is only available for text messages; videos or calls are not supported. After sending a message, our support agents will guide you and help troubleshoot your issue.
Send us an email tofrontdesk@torproject.org.
In the subject line of your email, please tell us what you're reporting. The more specific your subject line is (e.g. "Connection failure", "feedback on website", "feedback on Tor Browser, "I need a bridge"), the easier it will be for us to understand and follow up. Sometimes when we receive emails without subject lines, they're marked as spam and we don't see them.
For the fastest response, please write in English, Spanish, and/or Portuguese if you can. If none of these languages works for you, please write in any language you feel comfortable with, but keep in mind it will take us a bit longer to answer as we will need help with translation to understand it.
Blog post comments
You can always leave comments on the blog post related to the issue or feedback you want to report. If there is not a blog post related to your issue, please contact us another way.
Matrix/IRC
You can find us in the #tor channel on OFTC or on#tor:matrix.org to give us feedback or report bugs/issues. We may not respond right away, but we do check the backlog and will get back to you when we can.
Learn how to connect toOFTC servers.
Email Lists
For reporting issues or feedback using email lists, we recommend that you do so on the one that is related to what you would like to report. A complete directory of our mailing lists can be foundhere.
For feedback or issues related to running a Tor relay:tor-relays
Report a security issue
If you've found a security issue, please email security@torproject.org.
If you want to encrypt your mail, you can get the OpenPGP public key for this address fromkeys.openpgp.org. Here is the current fingerprint:
835B 4E04 F6F7 4211 04C4 751A 3EF9 EF99 6604 DE41If you wish to participate in ourbug bounty program, please be aware, submitting a security issue to a third-party website carries certain risks that we cannot control, as a result we'd prefer the report directly.