• Your credit card limit was reached (insufficient funds)
  Check your credit limit. You might have reached your daily or total credit card limit on the day we tried to charge your card. If this is the case, ask your credit card company to increase your limit. Orswitch automatic payments to a card with a higher limit.
• The charge exceeded the maximum amount allowed for a single charge
  Check the maximum amount your card can be charged at a single time. If the declined charge is higher than this amount, ask your credit card company to increase the limit. Orswitch automatic payments to another card.
• Your card reached the maximum number of charges allowed in a period:
  Check how many times your card can be charged in given time period. If you reached this amount, ask your bank to increase the limit, wait until your card can be charged again, ormake a manual payment with a different payment method.
• Your card doesn't accept charges from an online source
  Make sure your card allows online transactions. If it doesn't, talk to your credit card company about allowing these charges. Orswitch automatic payments to another card.
• Your card doesn't allow automated billing
  Ask your credit card company whether they allow automated billing, or if they can occasionally call you to verify a charge. If they can't,switch automatic payments to another card.
• Your card doesn't allow international transactions
  If you're making payments from outside the US, make sure your card accepts international charges. If it doesn't,switch automatic payments to another card.

If the problem isn't likely to happen again, you canmake a manual payment to cover the charge.

If none of these solutions works, contactCloud Identity support.

• Wrong expiration date: Review the expiration date on your credit card. If your card expired,update the expiration date in your Payments settings.
• Wrong credit card number: If you think you might have entered the wrong credit card number, or if the card number changed,add the card again as a new payment method. (You can't update the number of an existing credit card in your Payments settings.)
• Billing address or phone number: Make sure that the telephone number and billing address you gave for your credit card match those that your credit card company has. Eitherupdate your credit card details in your Payments settings. Or ask your credit card company to change the address and phone number associated with your card.

It can take up to 5 days for your bank account payment to be processed successfully. Common reasons a payment might be declined include:

• Insufficient funds: Make sure that your bank account has enough money to cover the charge.
• Bank details: Make sure that the bank account number and bank name you provided in your Payments settings are correct.
• Billing address: Check the billing address you entered for your bank account in your Payments settings. For payments to succeed, this address must exactly match the address your bank has on file.

If you have enough funds and your bank details and billing address are correct, contact your bank to learn why your payment was declined.

If we can't verify your Google Account information, Google suspends your payments profile and dims the Make a payment button. Verify your information by filling outthis form.

Other ways to fill out the form:

• ClickLearn More in the alert that says your payments profile is suspended.
• Reply to the email we sent with the subject "Important Information Regarding Your Google Account." This email was sent to the email address of yourpayments primary contact for the domain associated with your Google Account.

Google Workspace support can't lift your suspension in this situation. You need to fill out the account verification form. In the Email field of the form, enter an email address that's listed under Payments contacts on theBillingManage Settings page. Entering a different address can delay the response to your request.

Allow 48 hours after submitting the form to receive a response.

Before we can debit a new bank account, we need to verify it's really yours. This process and the time it takes depends on your location:

• If you're in the U.S. or Europe outside the UK, you verify the account bymaking a test deposit.

  This process can take up to 10 days, although it often happens much sooner. If you don't get a test deposit after 5 days, check if yourtest deposit failed.

• If you're in the UK, we can typically verify your account within an hour after you enter valid account information in your Payment settings.

While Google is verifying your bank account, you get a "Billing verification in progress" message on your Payments page in the Admin console. If you're setting up billing for the first time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, you can add a credit card to use for automatic payments until your bank account is verified. Go toAdd a credit card as your primary payment method.

1. In the Google Admin console, go to Menu  BillingPayment accounts.

   Go to Payment accounts

   Requires having theBilling management privilege.

2. At the top of the page, clickPay Now in the alert.
3. On the Make a payment screen, click the Down arrow and select the card or account you want to use.
4. ClickMake A Payment.
   To lift a suspension, you must pay the full amount due. Making a partial payment doesn't remove the suspension.
5. (Optional) Check the box to use this payment method for future recurring payments.
   This option sets the new bank account or credit card as your primary payment method.
6. Review the payment details, then clickConfirmGot It.
   If you added a bank account as your primary payment method, it might take a few days for your payment to go through.

1. In the Google Admin console, go to Menu  BillingPayment accounts.

   Go to Payment accounts

   Requires having theBilling management privilege.

2. At the top of the page, clickPay Now in the alert.
3. On the Make a payment screen, click the Down arrow and choose an option.
   Depending on your country/region, you might have 2 or more options to choose from, such as:
   • Add new credit or debit card
   • Add a bank account

   Go toPayment options in my country.

4. Enter your account or card information.
5. Click theVerify button if it displays.
6. ClickMake A Payment.
   To lift a suspension, you must pay the full amount due. Making a partial payment doesn't remove the suspension.
7. (Optional) Check the box to use this payment method for future recurring payments.
   This option sets the new bank account or credit card as your primary payment method.
8. Review the payment details, then clickConfirmGot It.
   If you added a bank account as your primary payment method, it might take a few days for your payment to go through.

Follow these steps to update an expired primary payment method and then use it to make a payment.

To update an expired credit card that isn't your primary payment method, instead follow the steps inUpdate your card details.

1. In the Google Admin console, go to Menu  BillingPayment accounts.

   Go to Payment accounts

   Requires having theBilling management privilege.

2. At the top of the page, clickUpdate in the alert.
3. On the Make a payment screen, update the card expiration date and security code (CVC or CVV).
4. ClickMake A Payment.
   To lift a suspension, you must pay the full amount due. Making a partial payment doesn't remove the suspension.
5. Review the payment details, then clickConfirmGot It.

Follow these steps if your credit card:

• Is expiring soon, but hasn't yet
• Has expired, but isn't your primary payment method

If your card has expired and it's your primary payment method, instead follow the steps inUpdate an expired card.

If a credit card in your billing account is about to expire, update the card's expiration date in your Admin console. If its CVC or CVV number changes, update it too. Otherwise, we won't be able to charge your card, putting your service at risk of suspension.

Note: On the screen where you update your card's expiration date, you can also update the cardholder name or the card's billing address.

1. In the Google Admin console, go to Menu  BillingPayment accounts.

   Go to Payment accounts

   Requires having theBilling management privilege.

2. Next to your subscription, clickView payment methods.
3. Next to the credit card you want to update, clickFix.
4. Update the card information and save your changes.

Card number changed?

If so, you can't change the number on the screen where you edit the details. Instead,add it as a new card. Then remove the old card from your account. Go toRemove a payment method.

Customers in India can't pay for their Google service with a debit card. Currently, we can't accept Indian debit cards for automatic payments because of issues with the required 3D Secure verification service. These issues also affect a subset of Indian credit cards.

Affected customers can consider the following workarounds:

• Try using a different credit card.
• You might be eligible to switch to aninvoiced billing account.
• Consider working with one of our local reseller partners, who accept more forms of payments. You can find a list of resellers atGoogle Partner Search.
• For help, contact aGoogle Sales representative.

Learn more atIndian debit or credit card not accepted.