How the way we talk can change the way we work : seven languages for transformation
Robert Kegan (Author),Lisa Laskow Lahey (Author)
Using a mix of organizational analysis, worksheets and sample dialogues, this volume provides forms of language and thinking which ensure broad and long-lasting organizational transformation
ix, 241 pages : illustrations ; 23 cm
9780787955359, 9780787963781, 0787955353, 078796378X
44972130
The internal languages: building the new machine. From the language of complaint to the language of commitment
From the language of blame to the language of personal responsibility
From the language of New Year's resolutions to the language of competing commitments: diagnosing the immunity to change
From the language of big assumptions that hold us to the language of assumptions we hold: disturbing the immunity to change
The social languages: maintaining and upgrading the machine. From the language of prizes and praising to the language of ongoing regard
From the language of rules and policies to the language of public agreement
From the language of constructive criticism to the language of deconstructive criticism
Carrying on the work. Running the internal languages
Running the social languages
Epilogue: Toward the transformation highway: transcending the limits of the information age