The professional knowledge economy : the management and integration of professional services in business organizations
Knowledge is the great fifth production factor in our economy, besides capital, labour, land, and entrepreneurship. Economists have tried to grasp the knowledge factor, measuring and assessing it in terms of the pools of R&D-expenditures, patented innovations, licences, and other forms of knowledge that can be documented.
x, 212 pages : illustrations ; 25 cm
9780792336686, 0792336682
32855907
1 Introduction: The Issue.- 1.1 The rise of professional support.- 1.2 Scope and structure of this book.- 2 Theories and Conjectures.- 2.1 Introduction.- 2.2 Towards a taxonomy of knowledge in business.- 2.3 The functions of professional support.- 2.4 The organization of professional support functions.- 2.5 Externalizing professional support.- 3 Internal Professionals.- 3.1 The support burden.- 3.2 The complexity hypothesis.- 3.3 General types of support structure: survey results.- 3.4 The development of specific support functions.- 3.5 General discussion: towards a firm typology.- 4 The Use of External Expertise.- 4.1 Stars, Cash Cows, Dogs, Questionmarks & Consultants.- 4.2 Expertise demand and client compatibility.- 4.3 Motives for external services usage.- 4.4 Interaction with external professional services providers.- 4.5 Consequences for market behavior and service life cycles.- 5 Management Consultancy: a case of professional services supply.- 5.1 Aims of this chapter.- 5.2 Dynamics in market structure.- 5.3 The 7c framework for strategic management in consultancy firms.- 5.4 Market positioning: concepts of the consultancy-client value chain.- 5.5 Relations management: co-ordination of the consultant-client co-production.- 5.6 Business economy: cash flow generation and capacity utilization.- 5.7 Structure and development of competencies in management consultancy.