What is a transaction?

A single web request or execution of a single background job. Our SDKs allow you to ignore specific requests or sample based on probability. See language-specific docs.

What is the overhead of the agent?

Our open-sourced benchmarks have shown the Scout agent adds 2.2% overhead for a representative web endpoint, which is substantially less than New Relic's performance against the same benchmarks.

What type of support is available?

We offer email and Discord support during the business day.

How do you install Scout?

You can start collecting insights in just 3 easy steps. Simply install your framework's package/bundle, set a configuration key, and deploy. See our docs for more details.

How does Scout compare to other monitoring tools?

For many teams, Scout is a drop-in replacement for overly complicated APM tools, but with better insights and support from our dev team when needed. Users tell us that Scout guides them to the root cause of performance issues quickly and efficiently.

What happens when the transaction rate limit is exceeded on your selected plan?

Once you hit the monthly limit on the plan selected, any additional transactions won't be recorded until the start of the next billing cycle. You can upgrade your plan at any time for additional volume as needed. Our free tier allows a monthly limit of 300,000 transactions. Please note that once you reach the monthly limit, any additional transactions won't be recorded until the start of the next billing cycle. If you find your needs exceed the free limit, you can easily upgrade to one of our paid tiers in your billing portal.

Do I need to sign a contract?

No contracts. You can cancel at anytime.

What forms of payment do you accept?

We accept Visa, MasterCard, and American Express on all plans. Invoicing is available.

Can ScoutAPM be used in HIPAA-compliant environments?

ScoutAPM's agent can be safely utilized in HIPAA compliant environments, as our services process trace data and IP addresses minus PHI or other sensitive information as outlined in the HIPAA Privacy Rule. To ensure there's no possibility of receiving PHI, we work closely with customers that have this concern to ensure the agent is configured properly.