本发明属于互联网领域，尤其是涉及 一种酒店客户需求记录方法以及记录装置 。 The invention belongs to the field of the Internet, and in particular relates to a hotel customer demand recording method and a recording device.
现代社会，人们的生活节奏越来越快，不但工作时间长，休息时间被压缩，而且面临竞争环境越来越突出等问题，异地办公、外地出差等已经成了许多人生活中的家常便饭，同时随着生活水平的提高，越来越多的外地旅游、出国游玩等活动日益增加等等，入住酒店成了人们生活不可或缺的一部分，入住方便舒适的酒店更成了人们每一次住店前的预期，特别当一些客户入住酒店时，会有很多特殊和一般的需求，如要住高层、要住高档套房等，如果能够根据客户之前的实际需求，为客户安排下一次的房间推荐或者入住细节，可以带给用户更好的体验。In modern society, people's life rhythm is getting faster and faster. Not only work time is long, rest time is compressed, and the competition environment is becoming more and more prominent. Off-site office and business trips have become a commonplace in many people's lives. With the improvement of living standards, more and more foreign tourism, overseas travel and other activities are increasing, etc., staying in the hotel has become an indispensable part of people's life, and the hotel is convenient and comfortable. The expectation, especially when some customers stay in the hotel, there will be a lot of special and general needs, such as living in a high-rise, to live in a high-end suite, etc., if you can arrange the next room recommendation or stay according to the customer's actual needs. The details can bring a better experience to the user.
综上，当客户第二次入住酒店时，根据之前入住的实际需求记录为客户提供更好的需求和服务。In summary, when the customer is staying at the hotel for the second time, the customer is provided with better needs and services based on the actual demand records of the previous stay.
本发明实施例提供了一种酒店客户需求记录方法 ， 该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户。 Embodiments of the present invention provide a method for recording a customer's customer demand.By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs.
本发明是这样实现的：一种酒店客户需求记录方法，包括以下步骤： The present invention is implemented in such a way that a hotel customer demand recording method includes the following steps:
当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； When a specific user opens a room for the first time, a folder is created that matches a specific customer ID;
在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求； Recording the customer demand input by the hotel side in the file folder matching the specific customer ID card;
当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求。 When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed.
本发明实施例还提供了一种 记录装置 ，包括： The embodiment of the invention further provides a recording device, comprising:
建档单元，记录单元，显示单元，其中 : Archive unit, recording unit, display unit, where:
建档单元，用于当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； a filing unit for establishing a folder matching a specific customer ID when a specific user first opens a room at the hotel;
记录单元，其输入端与所述建档单元的输出端连接，用于在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；a recording unit, the input end of which is connected to the output end of the filing unit, and is used for recording a customer demand input by the hotel side in the file folder matched with the specific customer ID card;
显示单元，其输入端与所述记录单元的输出端连接，用于当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求。And a display unit, wherein the input end is connected to the output end of the recording unit, and is configured to display a customer requirement in the folder corresponding to the specific customer's ID card when the specific customer re-registers the open house.
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户。By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs.
图 1 是本发明实施例提供的一种酒店客户需求记录方法 的流程示意图 ； FIG. 1 is a schematic flowchart of a method for recording a hotel customer demand according to an embodiment of the present invention; FIG.
图 2 是本发明实施例提供的 一种 记录装置的结构示意图。 FIG. 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention.
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
图 1是发明实施例提供的一种酒店客户需求记录方法的流程示意图，为了便于说明，只示出了与本发明实施例相关的部分。 figure 1It is a schematic flowchart of a hotel customer requirement recording method provided by the embodiment of the invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
在步骤 S101 中， 当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹。 In step S101, when a specific user opens a room for the first time, a folder matching the specific customer ID is established.
在本实施例中，当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹，如根据客户的身份证号码建立档案夹，或者根据客户的姓名和出生地等信息建立档案夹，旨在方便下次寻找记录时可以第一时间找到相对应的客户信息。In this embodiment, when a specific user first opens a hotel to the hotel, a folder matching the specific customer ID is established, such as creating a folder according to the customer's ID number, or establishing information according to the customer's name and birthplace. The folder is designed to make it easy to find the corresponding customer information in the first time when looking for records.
在步骤 S102 中，在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求。 In step S102, in the folder matching the specific customer ID, the customer demand input by the hotel side is recorded.
本实施例中，根据客户第一次的入住情况，酒店方记录下客户的入住需求、特殊喜好等信息，如要住高层、要住高档套房等，并存入对应的之前已建立好的档案夹中。In this embodiment, according to the customer's first stay, the hotel records the customer's occupancy requirements, special preferences, etc., such as living in a high-rise, to live in a high-end suite, etc., and depositing the corresponding previously established file. In the folder.
在步骤 S103中，当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求。 In step S103When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed.
当所述特定客户再次登记开房时，通过身份证可以读取并显示对应的档案夹中以往的住店记录以及客户入住需求，特殊喜好等，酒店方就可以第一时间向客户做出房间推荐或者提供入住细节筛选，并带给用户更好的体验。When the specific customer re-registers the open house, the ID card can read and display the previous in-store records in the corresponding folder and the customer's occupancy requirements, special preferences, etc., the hotel can make the room recommendation to the customer at the first time. Or provide check-in details and give users a better experience.
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户。By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs.
图 2 是本发明实施例提供的一种记录装置的结构示意图，该系统包括 ： 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention, where the system includes:
建档单元 21 ，记录单元 22 ，显示单元 23 ，其中 : The filing unit 21, the recording unit 22, and the display unit 23, wherein:
建档单元 21 ，用于当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； The filing unit 21 is configured to establish a file folder matching the specific customer ID when the specific user opens the room for the first time;
记录单元 22，其输入端与所述建档单元的输出端连接，用于在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求； Recording unit 22The input end is connected to the output end of the filing unit, and is used to record the customer demand input by the hotel side in the file folder matching the specific customer ID card;
显示单元 23，其输入端与所述记录单元的输出端连接，用于当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求。 Display unit 23And an input end thereof is connected to the output end of the recording unit, and is configured to display a customer requirement in the file folder corresponding to the specific customer's ID card when the specific customer re-registers the open house.
其工作原理是：建档单元 21 当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹；记录单元22 在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；显示单元 23当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求。 The working principle is: the filing unit 21, when a specific user opens the room for the first time, establishes a folder matching the specific customer ID; the recording unit22 recording the customer demand input by the hotel side in the folder matching the specific customer ID; display unit 23When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed.
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户。By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs.
以上仅为本发明的较佳实施例而已，并不用以限制本发明，凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明的保护范围之内。The above are only the preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalents, and improvements made within the spirit and scope of the present invention should be included in the scope of the present invention. Inside.
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/CN2016/093372WO2018023621A1 (en) | 2016-08-04 | 2016-08-04 | Hotel customer request recording method and recording device |
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/CN2016/093372WO2018023621A1 (en) | 2016-08-04 | 2016-08-04 | Hotel customer request recording method and recording device |
| Publication Number | Publication Date |
|---|---|
| WO2018023621A1true WO2018023621A1 (en) | 2018-02-08 |
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/CN2016/093372CeasedWO2018023621A1 (en) | 2016-08-04 | 2016-08-04 | Hotel customer request recording method and recording device |
| Country | Link |
|---|---|
| WO (1) | WO2018023621A1 (en) |
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