| US9043859B1 (en) | 1981-11-02 | 2015-05-26 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8584162B1 (en) | 1981-11-03 | 2013-11-12 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8607296B1 (en) | 1981-11-03 | 2013-12-10 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7889865B1 (en) | 1981-11-03 | 2011-02-15 | Personalized Media Communications, L.L.C. | Signal processing apparatus and methods |
| US7908638B1 (en) | 1981-11-03 | 2011-03-15 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7860131B1 (en) | 1981-11-03 | 2010-12-28 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7861278B1 (en) | 1981-11-03 | 2010-12-28 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7861263B1 (en) | 1981-11-03 | 2010-12-28 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7860249B1 (en) | 1981-11-03 | 2010-12-28 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7856649B1 (en) | 1981-11-03 | 2010-12-21 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7926084B1 (en) | 1981-11-03 | 2011-04-12 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7940931B1 (en) | 1981-11-03 | 2011-05-10 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US5887243A (en) | 1981-11-03 | 1999-03-23 | Personalized Media Communications, L.L.C. | Signal processing apparatus and methods |
| US7953223B1 (en) | 1981-11-03 | 2011-05-31 | Personalized Media Communications, L.L.C. | Signal processing apparatus and methods |
| US7849480B1 (en) | 1981-11-03 | 2010-12-07 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7849479B1 (en) | 1981-11-03 | 2010-12-07 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7849493B1 (en) | 1981-11-03 | 2010-12-07 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7844995B1 (en) | 1981-11-03 | 2010-11-30 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7840976B1 (en) | 1981-11-03 | 2010-11-23 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7836480B1 (en) | 1981-11-03 | 2010-11-16 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7831204B1 (en) | 1981-11-03 | 2010-11-09 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7827586B1 (en) | 1981-11-03 | 2010-11-02 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7827587B1 (en) | 1981-11-03 | 2010-11-02 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7823175B1 (en) | 1981-11-03 | 2010-10-26 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7992169B1 (en) | 1981-11-03 | 2011-08-02 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7817208B1 (en) | 1981-11-03 | 2010-10-19 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7818777B1 (en) | 1981-11-03 | 2010-10-19 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7818776B1 (en) | 1981-11-03 | 2010-10-19 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7818778B1 (en) | 1981-11-03 | 2010-10-19 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| USRE48682E1 (en) | 1981-11-03 | 2021-08-10 | Personalized Media Communications LLC | Providing subscriber specific content in a network |
| USRE48633E1 (en) | 1981-11-03 | 2021-07-06 | Personalized Media Communications LLC | Reprogramming of a programmable device of a specific version |
| USRE48565E1 (en) | 1981-11-03 | 2021-05-18 | Personalized Media Communications LLC | Providing a subscriber specific solution in a computer network |
| USRE48484E1 (en) | 1981-11-03 | 2021-03-23 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US10715835B1 (en) | 1981-11-03 | 2020-07-14 | John Christopher Harvey | Signal processing apparatus and methods |
| US10616638B1 (en) | 1981-11-03 | 2020-04-07 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US10609425B1 (en) | 1981-11-03 | 2020-03-31 | Personalized Media Communications, L.L.C. | Signal processing apparatus and methods |
| US7864248B1 (en) | 1981-11-03 | 2011-01-04 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| USRE47867E1 (en) | 1981-11-03 | 2020-02-18 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US10523350B1 (en) | 1981-11-03 | 2019-12-31 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| USRE47642E1 (en) | 1981-11-03 | 2019-10-08 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7814526B1 (en) | 1981-11-03 | 2010-10-12 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US10334292B1 (en) | 1981-11-03 | 2019-06-25 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US9674560B1 (en) | 1981-11-03 | 2017-06-06 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7810115B1 (en) | 1981-11-03 | 2010-10-05 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7805748B1 (en) | 1981-11-03 | 2010-09-28 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US9294205B1 (en) | 1981-11-03 | 2016-03-22 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US9210370B1 (en) | 1981-11-03 | 2015-12-08 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7805738B1 (en) | 1981-11-03 | 2010-09-28 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7801304B1 (en) | 1981-11-03 | 2010-09-21 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US9038124B1 (en) | 1981-11-03 | 2015-05-19 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8973034B1 (en) | 1981-11-03 | 2015-03-03 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8914825B1 (en) | 1981-11-03 | 2014-12-16 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8893177B1 (en) | 1981-11-03 | 2014-11-18 | {Personalized Media Communications, LLC | Signal processing apparatus and methods |
| US7797717B1 (en) | 1981-11-03 | 2010-09-14 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8869228B1 (en) | 1981-11-03 | 2014-10-21 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8869229B1 (en) | 1981-11-03 | 2014-10-21 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7793332B1 (en) | 1981-11-03 | 2010-09-07 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8046791B1 (en) | 1981-11-03 | 2011-10-25 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8839293B1 (en) | 1981-11-03 | 2014-09-16 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8804727B1 (en) | 1981-11-03 | 2014-08-12 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7783252B1 (en) | 1981-11-03 | 2010-08-24 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8752088B1 (en) | 1981-11-03 | 2014-06-10 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7784082B1 (en) | 1981-11-03 | 2010-08-24 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8060903B1 (en) | 1981-11-03 | 2011-11-15 | Personalized Media PMC Communications, L.L.C. | Signal processing apparatus and methods |
| US7865920B1 (en) | 1981-11-03 | 2011-01-04 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8739241B1 (en) | 1981-11-03 | 2014-05-27 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8711885B1 (en) | 1981-11-03 | 2014-04-29 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8713624B1 (en) | 1981-11-03 | 2014-04-29 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8112782B1 (en) | 1981-11-03 | 2012-02-07 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8683539B1 (en) | 1981-11-03 | 2014-03-25 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8675775B1 (en) | 1981-11-03 | 2014-03-18 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7774809B1 (en) | 1981-11-03 | 2010-08-10 | Personalized Media Communications, Llc | Signal processing apparatus and method |
| US7769344B1 (en) | 1981-11-03 | 2010-08-03 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7769170B1 (en) | 1981-11-03 | 2010-08-03 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7864956B1 (en) | 1981-11-03 | 2011-01-04 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7764685B1 (en) | 1981-11-03 | 2010-07-27 | Personalized Media Communications, L.L.C. | Signal processing apparatus and methods |
| US8646001B1 (en) | 1981-11-03 | 2014-02-04 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8640184B1 (en) | 1981-11-03 | 2014-01-28 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8635644B1 (en) | 1981-11-03 | 2014-01-21 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7761890B1 (en) | 1981-11-03 | 2010-07-20 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8621547B1 (en) | 1981-11-03 | 2013-12-31 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8613034B1 (en) | 1981-11-03 | 2013-12-17 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7870581B1 (en) | 1981-11-03 | 2011-01-11 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8601528B1 (en) | 1981-11-03 | 2013-12-03 | Personalized Media Communications, L.L.C. | Signal processing apparatus and methods |
| US8587720B1 (en) | 1981-11-03 | 2013-11-19 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US7752649B1 (en) | 1981-11-03 | 2010-07-06 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7752650B1 (en) | 1981-11-03 | 2010-07-06 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7747217B1 (en) | 1981-11-03 | 2010-06-29 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8572671B1 (en) | 1981-11-03 | 2013-10-29 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8191091B1 (en) | 1981-11-03 | 2012-05-29 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7734251B1 (en) | 1981-11-03 | 2010-06-08 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8566868B1 (en) | 1981-11-03 | 2013-10-22 | Personalized Media Communications, L.L.C. | Signal processing apparatus and methods |
| US8555310B1 (en) | 1981-11-03 | 2013-10-08 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US8558950B1 (en) | 1981-11-03 | 2013-10-15 | Personalized Media Communications LLC | Signal processing apparatus and methods |
| US8559635B1 (en) | 1981-11-03 | 2013-10-15 | Personalized Media Communications, L.L.C. | Signal processing apparatus and methods |
| US7958527B1 (en) | 1987-09-11 | 2011-06-07 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7966640B1 (en) | 1987-09-11 | 2011-06-21 | Personalized Media Communications, Llc | Signal processing apparatus and methods |
| US7673321B2 (en) | 1991-01-07 | 2010-03-02 | Paul Yurt | Audio and video transmission and receiving system |
| US20030031250A1 (en)* | 1991-01-07 | 2003-02-13 | Acacia Media Technologies Corporation | Audio and video transmission and receiving system |
| US7818773B2 (en) | 1991-01-07 | 2010-10-19 | Acacia Media Technologies Corporation | Audio and video transmission and receiving system |
| US7730512B2 (en) | 1991-01-07 | 2010-06-01 | Acacia Media Technologies Corporation | Audio and video transmission and receiving system |
| US20060155398A1 (en)* | 1991-12-23 | 2006-07-13 | Steven Hoffberg | Adaptive pattern recognition based control system and method |
| US8892495B2 (en) | 1991-12-23 | 2014-11-18 | Blanding Hovenweep, Llc | Adaptive pattern recognition based controller apparatus and method and human-interface therefore |
| US7987003B2 (en)* | 1991-12-23 | 2011-07-26 | Hoffberg Steven M | Network media appliance system and method |
| US5461674A (en)* | 1992-05-22 | 1995-10-24 | Zenith Electronics Corp. | Method and apparatus for controlling playback of recorded HDTV signals |
| US5291554A (en)* | 1992-05-28 | 1994-03-01 | Tv Answer, Inc. | Shared-price custom video rentals via interactive TV |
| US5410326A (en)* | 1992-12-04 | 1995-04-25 | Goldstein; Steven W. | Programmable remote control device for interacting with a plurality of remotely controlled devices |
| US20050114906A1 (en)* | 1993-05-03 | 2005-05-26 | Ictv, Inc. | System for interactive television |
| US5418577A (en)* | 1993-08-11 | 1995-05-23 | Bagley; Alan W. | System for receiving the audio portion of a TV signal at a remote location |
| US5727025A (en)* | 1994-01-24 | 1998-03-10 | Yamar Ltd. | Voice, music, video and data transmission over direct current wires |
| US5764281A (en)* | 1994-03-16 | 1998-06-09 | Hyundai Electronics Industries, Co. | Password restriction of cable television channel using key input controller |
| CN1072878C (en)* | 1994-03-16 | 2001-10-10 | 现代电子产业株式会社 | Key input controller for cable television and method therefor |
| US5557675A (en)* | 1994-05-10 | 1996-09-17 | Schupak; Donald | Computer controlled audio-visual system |
| US5818511A (en)* | 1994-05-27 | 1998-10-06 | Bell Atlantic | Full service network |
| US5608447A (en)* | 1994-05-27 | 1997-03-04 | Bell Atlantic | Full service network |
| US5826102A (en)* | 1994-12-22 | 1998-10-20 | Bell Atlantic Network Services, Inc. | Network arrangement for development delivery and presentation of multimedia applications using timelines to integrate multimedia objects and program objects |
| US5659793A (en)* | 1994-12-22 | 1997-08-19 | Bell Atlantic Video Services, Inc. | Authoring tools for multimedia application development and network delivery |
| GB2312599A (en)* | 1996-04-22 | 1997-10-29 | Adeyinka Layeni | Home movies |
| US8646019B2 (en) | 1997-03-24 | 2014-02-04 | Logitech Europe S.A. | Systems and methods for awarding affinity points based upon remote control usage |
| US6130726A (en)* | 1997-03-24 | 2000-10-10 | Evolve Products, Inc. | Program guide on a remote control display |
| US8266667B2 (en) | 1997-03-24 | 2012-09-11 | Logitech Europe S.A. | Systems and methods for awarding affinity points based upon remote control usage |
| US20100033638A1 (en)* | 1997-03-24 | 2010-02-11 | O'donnell Frank | Systems and methods for awarding affinity points based upon remote control usage |
| US6434562B1 (en)* | 1997-11-04 | 2002-08-13 | Georgia Tech Research Corporation | Computer system and method for providing digital video and data over a communication channel |
| US9535563B2 (en) | 1999-02-01 | 2017-01-03 | Blanding Hovenweep, Llc | Internet appliance system and method |
| US6637027B1 (en)* | 1999-03-18 | 2003-10-21 | Webtv Networks, Inc. | System and method for controlling access to broadcast services |
| US20070217576A1 (en)* | 2000-01-13 | 2007-09-20 | Witness Systems, Inc. | System and Method for Analysing Communications Streams |
| US20070160190A1 (en)* | 2000-01-13 | 2007-07-12 | Witness Systems, Inc. | System and Method for Analysing Communications Streams |
| US7466816B2 (en) | 2000-01-13 | 2008-12-16 | Verint Americas Inc. | System and method for analysing communication streams |
| US7899180B2 (en) | 2000-01-13 | 2011-03-01 | Verint Systems Inc. | System and method for analysing communications streams |
| US8189763B2 (en) | 2000-01-13 | 2012-05-29 | Verint Americas, Inc. | System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction |
| US20070160191A1 (en)* | 2000-01-13 | 2007-07-12 | Witness Systems, Inc. | System and Method for Analysing Communications Streams |
| US7587041B2 (en) | 2000-01-13 | 2009-09-08 | Verint Americas Inc. | System and method for analysing communications streams |
| US7574000B2 (en) | 2000-01-13 | 2009-08-11 | Verint Americas Inc. | System and method for analysing communications streams |
| US20090141885A1 (en)* | 2000-01-13 | 2009-06-04 | Verint Americas Inc. | System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction |
| US8330582B2 (en) | 2000-03-15 | 2012-12-11 | Logitech Europe S.A. | Online remote control configuration system |
| US8704643B2 (en) | 2000-03-15 | 2014-04-22 | Logitech Europe S.A. | Convenient and easy to use button layout for a remote control |
| US8854192B1 (en) | 2000-03-15 | 2014-10-07 | Logitech Europe S.A. | Configuration method for a remote |
| US8531276B2 (en) | 2000-03-15 | 2013-09-10 | Logitech Europe S.A. | State-based remote control system |
| US8797149B2 (en) | 2000-03-15 | 2014-08-05 | Logitech Europe S.A. | State-based control systems and methods |
| US20080198059A1 (en)* | 2000-03-15 | 2008-08-21 | Logitech Europe S.A. | Online remote control configuration system |
| US8653950B2 (en) | 2000-03-15 | 2014-02-18 | Logitech Europe S.A. | State-based remote control system |
| US8674814B2 (en) | 2000-03-15 | 2014-03-18 | Logitech Europe S.A. | State-based remote control system |
| US8742905B2 (en) | 2000-03-15 | 2014-06-03 | Logitech Europe S.A. | Easy to use and intuitive user interface for a remote control |
| US8674815B1 (en) | 2000-03-15 | 2014-03-18 | Logitech Europe S.A. | Configuration method for a remote |
| US20040225716A1 (en)* | 2000-05-31 | 2004-11-11 | Ilan Shamir | Methods and systems for allowing a group of users to interactively tour a computer network |
| US8850303B1 (en) | 2000-10-02 | 2014-09-30 | Verint Americas Inc. | Interface system and method of building rules and constraints for a resource scheduling system |
| US7325190B1 (en) | 2000-10-02 | 2008-01-29 | Boehmer Tiffany D | Interface system and method of building rules and constraints for a resource scheduling system |
| US20050240656A1 (en)* | 2001-02-12 | 2005-10-27 | Blair Christopher D | Packet data recording method and system |
| US8285833B2 (en) | 2001-02-12 | 2012-10-09 | Verint Americas, Inc. | Packet data recording method and system |
| US8015042B2 (en) | 2001-04-02 | 2011-09-06 | Verint Americas Inc. | Methods for long-range contact center staff planning utilizing discrete event simulation |
| US20070061183A1 (en)* | 2001-04-02 | 2007-03-15 | Witness Systems, Inc. | Systems and methods for performing long-term simulation |
| US7634422B1 (en) | 2001-04-03 | 2009-12-15 | Verint Americas Inc. | System and method for complex schedule generation |
| US7254546B1 (en) | 2001-04-03 | 2007-08-07 | Witness Systems, Inc. | System and method for complex schedule generation |
| US20080091984A1 (en)* | 2001-04-18 | 2008-04-17 | Cheryl Hite | Method and System for Concurrent Error Identification in Resource Scheduling |
| US7752508B2 (en) | 2001-04-18 | 2010-07-06 | Verint Americas Inc. | Method and system for concurrent error identification in resource scheduling |
| US7281173B2 (en) | 2001-04-18 | 2007-10-09 | Witness Systems, Inc. | Method and system for concurrent error identification in resource scheduling |
| US7788286B2 (en) | 2001-04-30 | 2010-08-31 | Verint Americas Inc. | Method and apparatus for multi-contact scheduling |
| US20070162739A1 (en)* | 2002-05-21 | 2007-07-12 | Bio-Key International, Inc. | Biometric identification network security |
| US7925889B2 (en) | 2002-08-21 | 2011-04-12 | Verint Americas Inc. | Method and system for communications monitoring |
| US20050058353A1 (en)* | 2002-09-19 | 2005-03-17 | Akio Matsubara | Image processing and display scheme for rendering an image at high speed |
| US20060083375A1 (en)* | 2004-10-19 | 2006-04-20 | Kim Jong-Won | Apparatus and method for controlling recording operation |
| US8509400B2 (en) | 2005-04-20 | 2013-08-13 | Logitech Europe S.A. | System and method for adaptive programming of a remote control |
| US9207652B2 (en) | 2005-04-20 | 2015-12-08 | Logitech Europe S.A. | System and method for adaptive programming of a remote control |
| US8160233B2 (en) | 2006-02-22 | 2012-04-17 | Verint Americas Inc. | System and method for detecting and displaying business transactions |
| US8112298B2 (en) | 2006-02-22 | 2012-02-07 | Verint Americas, Inc. | Systems and methods for workforce optimization |
| US20070198325A1 (en)* | 2006-02-22 | 2007-08-23 | Thomas Lyerly | System and method for facilitating triggers and workflows in workforce optimization |
| US20070198284A1 (en)* | 2006-02-22 | 2007-08-23 | Shmuel Korenblit | Systems and methods for facilitating contact center coaching |
| US7864946B1 (en) | 2006-02-22 | 2011-01-04 | Verint Americas Inc. | Systems and methods for scheduling call center agents using quality data and correlation-based discovery |
| US20070195944A1 (en)* | 2006-02-22 | 2007-08-23 | Shmuel Korenblit | Systems and methods for context drilling in workforce optimization |
| US20070198329A1 (en)* | 2006-02-22 | 2007-08-23 | Thomas Lyerly | System and method for facilitating triggers and workflows in workforce optimization |
| US20070206768A1 (en)* | 2006-02-22 | 2007-09-06 | John Bourne | Systems and methods for workforce optimization and integration |
| US8670552B2 (en) | 2006-02-22 | 2014-03-11 | Verint Systems, Inc. | System and method for integrated display of multiple types of call agent data |
| US20070195945A1 (en)* | 2006-02-22 | 2007-08-23 | Shmuel Korenblit | Systems and methods for facilitating contact center coaching |
| US20070198323A1 (en)* | 2006-02-22 | 2007-08-23 | John Bourne | Systems and methods for workforce optimization and analytics |
| US20070198322A1 (en)* | 2006-02-22 | 2007-08-23 | John Bourne | Systems and methods for workforce optimization |
| US8117064B2 (en) | 2006-02-22 | 2012-02-14 | Verint Americas, Inc. | Systems and methods for workforce optimization and analytics |
| US20070206766A1 (en)* | 2006-02-22 | 2007-09-06 | Witness Systems, Inc. | System and method for detecting and displaying business transactions |
| US7853006B1 (en) | 2006-02-22 | 2010-12-14 | Verint Americas Inc. | Systems and methods for scheduling call center agents using quality data and correlation-based discovery |
| US7949552B2 (en) | 2006-02-22 | 2011-05-24 | Verint Americas Inc. | Systems and methods for context drilling in workforce optimization |
| US20070206764A1 (en)* | 2006-02-22 | 2007-09-06 | Witness Systems, Inc. | System and method for integrated display of multiple types of call agent data |
| US20070206767A1 (en)* | 2006-02-22 | 2007-09-06 | Witness Systems, Inc. | System and method for integrated display of recorded interactions and call agent data |
| US8112306B2 (en) | 2006-02-22 | 2012-02-07 | Verint Americas, Inc. | System and method for facilitating triggers and workflows in workforce optimization |
| US8108237B2 (en) | 2006-02-22 | 2012-01-31 | Verint Americas, Inc. | Systems for integrating contact center monitoring, training and scheduling |
| US7734783B1 (en) | 2006-03-21 | 2010-06-08 | Verint Americas Inc. | Systems and methods for determining allocations for distributed multi-site contact centers |
| US8126134B1 (en) | 2006-03-30 | 2012-02-28 | Verint Americas, Inc. | Systems and methods for scheduling of outbound agents |
| US8442033B2 (en) | 2006-03-31 | 2013-05-14 | Verint Americas, Inc. | Distributed voice over internet protocol recording |
| US8130938B2 (en) | 2006-03-31 | 2012-03-06 | Verint Americas, Inc. | Systems and methods for endpoint recording using recorders |
| US7672746B1 (en) | 2006-03-31 | 2010-03-02 | Verint Americas Inc. | Systems and methods for automatic scheduling of a workforce |
| US20070237525A1 (en)* | 2006-03-31 | 2007-10-11 | Witness Systems, Inc. | Systems and methods for modular capturing various communication signals |
| US7995612B2 (en) | 2006-03-31 | 2011-08-09 | Verint Americas, Inc. | Systems and methods for capturing communication signals [32-bit or 128-bit addresses] |
| US8000465B2 (en) | 2006-03-31 | 2011-08-16 | Verint Americas, Inc. | Systems and methods for endpoint recording using gateways |
| US20070258434A1 (en)* | 2006-03-31 | 2007-11-08 | Williams Jamie R | Duplicate media stream |
| US20070263787A1 (en)* | 2006-03-31 | 2007-11-15 | Witness Systems, Inc. | Systems and methods for endpoint recording using a conference bridge |
| US7792278B2 (en) | 2006-03-31 | 2010-09-07 | Verint Americas Inc. | Integration of contact center surveys |
| US20100202461A1 (en)* | 2006-03-31 | 2010-08-12 | Verint Americas Inc. | Internet protocol analyzing |
| US9197492B2 (en) | 2006-03-31 | 2015-11-24 | Verint Americas Inc. | Internet protocol analyzing |
| US20070230478A1 (en)* | 2006-03-31 | 2007-10-04 | Witness Systems, Inc. | Systems and methods for endpoint recording using a media application server |
| US8254262B1 (en) | 2006-03-31 | 2012-08-28 | Verint Americas, Inc. | Passive recording and load balancing |
| US7774854B1 (en) | 2006-03-31 | 2010-08-10 | Verint Americas Inc. | Systems and methods for protecting information |
| US7822018B2 (en) | 2006-03-31 | 2010-10-26 | Verint Americas Inc. | Duplicate media stream |
| US7826608B1 (en) | 2006-03-31 | 2010-11-02 | Verint Americas Inc. | Systems and methods for calculating workforce staffing statistics |
| US20070230444A1 (en)* | 2006-03-31 | 2007-10-04 | Jamie Richard Williams | Systems and methods for endpoint recording using gateways |
| US20070263788A1 (en)* | 2006-03-31 | 2007-11-15 | Witness Systems, Inc. | Systems and methods for capturing communication signals [32-bit or 128-bit addresses] |
| US7633930B2 (en) | 2006-03-31 | 2009-12-15 | Verint Americas Inc. | Systems and methods for capturing multimedia communication signals |
| US7852994B1 (en) | 2006-03-31 | 2010-12-14 | Verint Americas Inc. | Systems and methods for recording audio |
| US8379835B1 (en) | 2006-03-31 | 2013-02-19 | Verint Americas, Inc. | Systems and methods for endpoint recording using recorders |
| US7680264B2 (en) | 2006-03-31 | 2010-03-16 | Verint Americas Inc. | Systems and methods for endpoint recording using a conference bridge |
| US9584656B1 (en) | 2006-03-31 | 2017-02-28 | Verint Americas Inc. | Systems and methods for endpoint recording using a media application server |
| US8594313B2 (en) | 2006-03-31 | 2013-11-26 | Verint Systems, Inc. | Systems and methods for endpoint recording using phones |
| US8718074B2 (en) | 2006-03-31 | 2014-05-06 | Verint Americas Inc. | Internet protocol analyzing |
| US7701972B1 (en) | 2006-03-31 | 2010-04-20 | Verint Americas Inc. | Internet protocol analyzing |
| US20070230446A1 (en)* | 2006-03-31 | 2007-10-04 | Jamie Richard Williams | Systems and methods for endpoint recording using recorders |
| US8730959B1 (en) | 2006-03-31 | 2014-05-20 | Verint Americas Inc. | Systems and methods for endpoint recording using a media application server |
| US8204056B2 (en) | 2006-03-31 | 2012-06-19 | Verint Americas, Inc. | Systems and methods for endpoint recording using a media application server |
| US8155275B1 (en) | 2006-04-03 | 2012-04-10 | Verint Americas, Inc. | Systems and methods for managing alarms from recorders |
| US20080002823A1 (en)* | 2006-05-01 | 2008-01-03 | Witness Systems, Inc. | System and Method for Integrated Workforce and Quality Management |
| US8331549B2 (en) | 2006-05-01 | 2012-12-11 | Verint Americas Inc. | System and method for integrated workforce and quality management |
| US8396732B1 (en) | 2006-05-08 | 2013-03-12 | Verint Americas Inc. | System and method for integrated workforce and analytics |
| US20070282807A1 (en)* | 2006-05-10 | 2007-12-06 | John Ringelman | Systems and methods for contact center analysis |
| US7817795B2 (en) | 2006-05-10 | 2010-10-19 | Verint Americas, Inc. | Systems and methods for data synchronization in a customer center |
| US20070274505A1 (en)* | 2006-05-10 | 2007-11-29 | Rajan Gupta | Systems and methods for data synchronization in a customer center |
| US20080010155A1 (en)* | 2006-06-16 | 2008-01-10 | Almondnet, Inc. | Media Properties Selection Method and System Based on Expected Profit from Profile-based Ad Delivery |
| US7660407B2 (en) | 2006-06-27 | 2010-02-09 | Verint Americas Inc. | Systems and methods for scheduling contact center agents |
| US20070297578A1 (en)* | 2006-06-27 | 2007-12-27 | Witness Systems, Inc. | Hybrid recording of communications |
| US20070299680A1 (en)* | 2006-06-27 | 2007-12-27 | Jason Fama | Systems and methods for integrating outsourcers |
| US7660406B2 (en) | 2006-06-27 | 2010-02-09 | Verint Americas Inc. | Systems and methods for integrating outsourcers |
| US7903568B2 (en) | 2006-06-29 | 2011-03-08 | Verint Americas Inc. | Systems and methods for providing recording as a network service |
| US7660307B2 (en) | 2006-06-29 | 2010-02-09 | Verint Americas Inc. | Systems and methods for providing recording as a network service |
| US20080002719A1 (en)* | 2006-06-29 | 2008-01-03 | Witness Systems, Inc. | Systems and methods for providing recording as a network service |
| US8483074B1 (en) | 2006-06-29 | 2013-07-09 | Verint Americas, Inc. | Systems and methods for providing recording as a network service |
| US20080005307A1 (en)* | 2006-06-29 | 2008-01-03 | Witness Systems, Inc. | Systems and methods for providing recording as a network service |
| US8131578B2 (en) | 2006-06-30 | 2012-03-06 | Verint Americas Inc. | Systems and methods for automatic scheduling of a workforce |
| US20080005569A1 (en)* | 2006-06-30 | 2008-01-03 | Joe Watson | Systems and methods for a secure recording environment |
| US7853800B2 (en) | 2006-06-30 | 2010-12-14 | Verint Americas Inc. | Systems and methods for a secure recording environment |
| US8713167B1 (en) | 2006-06-30 | 2014-04-29 | Verint Americas Inc. | Distributive data capture |
| US8290871B1 (en) | 2006-06-30 | 2012-10-16 | Verint Americas, Inc. | Systems and methods for a secure recording environment |
| US7953621B2 (en) | 2006-06-30 | 2011-05-31 | Verint Americas Inc. | Systems and methods for displaying agent activity exceptions |
| US20080004934A1 (en)* | 2006-06-30 | 2008-01-03 | Jason Fama | Systems and methods for automatic scheduling of a workforce |
| US7848524B2 (en) | 2006-06-30 | 2010-12-07 | Verint Americas Inc. | Systems and methods for a secure recording environment |
| US7966397B2 (en) | 2006-06-30 | 2011-06-21 | Verint Americas Inc. | Distributive data capture |
| US20080004945A1 (en)* | 2006-06-30 | 2008-01-03 | Joe Watson | Automated scoring of interactions |
| US7769176B2 (en) | 2006-06-30 | 2010-08-03 | Verint Americas Inc. | Systems and methods for a secure recording environment |
| US20080005568A1 (en)* | 2006-06-30 | 2008-01-03 | Joe Watson | Systems and methods for a secure recording environment |
| US20080005318A1 (en)* | 2006-06-30 | 2008-01-03 | Witness Systems, Inc. | Distributive data capture |
| US20080082502A1 (en)* | 2006-09-28 | 2008-04-03 | Witness Systems, Inc. | Systems and Methods for Storing and Searching Data in a Customer Center Environment |
| US9304995B2 (en) | 2006-09-28 | 2016-04-05 | Verint Americas Inc. | Systems and methods for storing and searching data in a customer center environment |
| US9875283B2 (en) | 2006-09-28 | 2018-01-23 | Verint Americas Inc. | Systems and methods for storing and searching data in a customer center environment |
| US7953750B1 (en) | 2006-09-28 | 2011-05-31 | Verint Americas, Inc. | Systems and methods for storing and searching data in a customer center environment |
| US7930314B2 (en) | 2006-09-28 | 2011-04-19 | Verint Americas Inc. | Systems and methods for storing and searching data in a customer center environment |
| US9253316B1 (en) | 2006-09-29 | 2016-02-02 | Verint Americas Inc. | Recording invocation of communication sessions |
| US20080080531A1 (en)* | 2006-09-29 | 2008-04-03 | Jamie Richard Williams | Recording using proxy servers |
| US20080080482A1 (en)* | 2006-09-29 | 2008-04-03 | Witness Systems, Inc. | Call Control Recording |
| US7881216B2 (en) | 2006-09-29 | 2011-02-01 | Verint Systems Inc. | Systems and methods for analyzing communication sessions using fragments |
| US20080082669A1 (en)* | 2006-09-29 | 2008-04-03 | Jamie Richard Williams | Recording invocation of communication sessions |
| US7885813B2 (en) | 2006-09-29 | 2011-02-08 | Verint Systems Inc. | Systems and methods for analyzing communication sessions |
| US20080091501A1 (en)* | 2006-09-29 | 2008-04-17 | Swati Tewari | Systems and methods of partial shift swapping |
| US20080080685A1 (en)* | 2006-09-29 | 2008-04-03 | Witness Systems, Inc. | Systems and Methods for Recording in a Contact Center Environment |
| US8699700B2 (en) | 2006-09-29 | 2014-04-15 | Verint Americas Inc. | Routine communication sessions for recording |
| US20080080481A1 (en)* | 2006-09-29 | 2008-04-03 | Witness Systems, Inc. | Call Control Presence and Recording |
| US7899178B2 (en) | 2006-09-29 | 2011-03-01 | Verint Americas Inc. | Recording invocation of communication sessions |
| US20080082336A1 (en)* | 2006-09-29 | 2008-04-03 | Gary Duke | Speech analysis using statistical learning |
| US20080082340A1 (en)* | 2006-09-29 | 2008-04-03 | Blair Christopher D | Systems and methods for analyzing communication sessions |
| US7899176B1 (en) | 2006-09-29 | 2011-03-01 | Verint Americas Inc. | Systems and methods for discovering customer center information |
| US8718266B1 (en) | 2006-09-29 | 2014-05-06 | Verint Americas Inc. | Recording invocation of communication sessions |
| US7873156B1 (en) | 2006-09-29 | 2011-01-18 | Verint Americas Inc. | Systems and methods for analyzing contact center interactions |
| US20080082387A1 (en)* | 2006-09-29 | 2008-04-03 | Swati Tewari | Systems and methods or partial shift swapping |
| US7920482B2 (en) | 2006-09-29 | 2011-04-05 | Verint Americas Inc. | Systems and methods for monitoring information corresponding to communication sessions |
| US20080080385A1 (en)* | 2006-09-29 | 2008-04-03 | Blair Christopher D | Systems and methods for analyzing communication sessions using fragments |
| US8068602B1 (en) | 2006-09-29 | 2011-11-29 | Verint Americas, Inc. | Systems and methods for recording using virtual machines |
| US8744064B1 (en) | 2006-09-29 | 2014-06-03 | Verint Americas Inc. | Recording invocation of communication sessions |
| US7613290B2 (en) | 2006-09-29 | 2009-11-03 | Verint Americas Inc. | Recording using proxy servers |
| US20100118859A1 (en)* | 2006-09-29 | 2010-05-13 | Jamie Richard Williams | Routine communication sessions for recording |
| US8645179B2 (en) | 2006-09-29 | 2014-02-04 | Verint Americas Inc. | Systems and methods of partial shift swapping |
| US8199886B2 (en) | 2006-09-29 | 2012-06-12 | Verint Americas, Inc. | Call control recording |
| US8837697B2 (en) | 2006-09-29 | 2014-09-16 | Verint Americas Inc. | Call control presence and recording |
| US7570755B2 (en) | 2006-09-29 | 2009-08-04 | Verint Americas Inc. | Routine communication sessions for recording |
| US10009460B2 (en) | 2006-09-29 | 2018-06-26 | Verint Americas Inc. | Recording invocation of communication sessions |
| US7752043B2 (en) | 2006-09-29 | 2010-07-06 | Verint Americas Inc. | Multi-pass speech analytics |
| US7965828B2 (en) | 2006-09-29 | 2011-06-21 | Verint Americas Inc. | Call control presence |
| US9413878B1 (en) | 2006-09-29 | 2016-08-09 | Verint Americas Inc. | Recording invocation of communication sessions |
| US7991613B2 (en) | 2006-09-29 | 2011-08-02 | Verint Americas Inc. | Analyzing audio components and generating text with integrated additional session information |
| US8005676B2 (en) | 2006-09-29 | 2011-08-23 | Verint Americas, Inc. | Speech analysis using statistical learning |
| US8139741B1 (en) | 2006-09-29 | 2012-03-20 | Verint Americas, Inc. | Call control presence |
| US8315867B1 (en) | 2006-09-29 | 2012-11-20 | Verint Americas, Inc. | Systems and methods for analyzing communication sessions |
| US8976954B1 (en) | 2006-09-29 | 2015-03-10 | Verint Americas Inc. | Recording invocation of communication sessions |
| US7801055B1 (en) | 2006-09-29 | 2010-09-21 | Verint Americas Inc. | Systems and methods for analyzing communication sessions using fragments |
| US9020125B1 (en) | 2006-09-29 | 2015-04-28 | Verint Americas Inc. | Recording invocation of communication sessions |
| US20080137814A1 (en)* | 2006-12-07 | 2008-06-12 | Jamie Richard Williams | Systems and Methods for Replaying Recorded Data |
| US8130926B2 (en) | 2006-12-08 | 2012-03-06 | Verint Americas, Inc. | Systems and methods for recording data |
| US8280011B2 (en) | 2006-12-08 | 2012-10-02 | Verint Americas, Inc. | Recording in a distributed environment |
| US20080137641A1 (en)* | 2006-12-08 | 2008-06-12 | Witness Systems, Inc. | Systems and Methods for Recording Data |
| US8130925B2 (en) | 2006-12-08 | 2012-03-06 | Verint Americas, Inc. | Systems and methods for recording |
| US20080137820A1 (en)* | 2006-12-08 | 2008-06-12 | Witness Systems, Inc. | Recording in a Distributed Environment |
| US20080137640A1 (en)* | 2006-12-08 | 2008-06-12 | Witness Systems, Inc. | Systems and Methods for Recording |
| US20080244686A1 (en)* | 2007-03-27 | 2008-10-02 | Witness Systems, Inc. | Systems and Methods for Enhancing Security of Files |
| US8743730B2 (en) | 2007-03-30 | 2014-06-03 | Verint Americas Inc. | Systems and methods for recording resource association for a communications environment |
| US20080240126A1 (en)* | 2007-03-30 | 2008-10-02 | Witness Systems, Inc. | Systems and Methods for Recording Resource Association for a Communications Environment |
| US9106737B2 (en) | 2007-03-30 | 2015-08-11 | Verint Americas, Inc. | Systems and methods for recording resource association for recording |
| US8170184B2 (en) | 2007-03-30 | 2012-05-01 | Verint Americas, Inc. | Systems and methods for recording resource association in a recording environment |
| US20080244597A1 (en)* | 2007-03-30 | 2008-10-02 | Witness Systems, Inc. | Systems and Methods for Recording Resource Association for Recording |
| US8437465B1 (en) | 2007-03-30 | 2013-05-07 | Verint Americas, Inc. | Systems and methods for capturing communications data |
| US20080300954A1 (en)* | 2007-05-30 | 2008-12-04 | Jeffrey Scott Cameron | Systems and Methods of Automatically Scheduling a Workforce |
| US8315901B2 (en) | 2007-05-30 | 2012-11-20 | Verint Systems Inc. | Systems and methods of automatically scheduling a workforce |
| US20080300955A1 (en)* | 2007-05-30 | 2008-12-04 | Edward Hamilton | System and Method for Multi-Week Scheduling |
| US20080300963A1 (en)* | 2007-05-30 | 2008-12-04 | Krithika Seetharaman | System and Method for Long Term Forecasting |
| US9014345B2 (en) | 2008-05-23 | 2015-04-21 | Verint Americas Inc. | Systems and methods for secure recording in a customer center environment |
| US8401155B1 (en) | 2008-05-23 | 2013-03-19 | Verint Americas, Inc. | Systems and methods for secure recording in a customer center environment |
| US8724778B1 (en) | 2008-05-23 | 2014-05-13 | Verint Americas Inc. | Systems and methods for secure recording in a customer center environment |
| US8675824B1 (en) | 2008-05-23 | 2014-03-18 | Verint Americas Inc. | Systems and methods for secure recording in a customer center environment |
| US8675825B1 (en) | 2008-05-23 | 2014-03-18 | Verint Americas Inc. | Systems and methods for secure recording in a customer center environment |
| US8719016B1 (en) | 2009-04-07 | 2014-05-06 | Verint Americas Inc. | Speech analytics system and system and method for determining structured speech |
| US9401145B1 (en) | 2009-04-07 | 2016-07-26 | Verint Systems Ltd. | Speech analytics system and system and method for determining structured speech |
| US20100313267A1 (en)* | 2009-06-03 | 2010-12-09 | Verint Systems Ltd. | Systems and methods for efficient keyword spotting in communication traffic |
| US9053211B2 (en) | 2009-06-03 | 2015-06-09 | Verint Systems Ltd. | Systems and methods for efficient keyword spotting in communication traffic |
| US10115065B1 (en) | 2009-10-30 | 2018-10-30 | Verint Americas Inc. | Systems and methods for automatic scheduling of a workforce |
| US11367026B2 (en) | 2009-10-30 | 2022-06-21 | Verint Americas Inc. | Systems and methods for automatic scheduling of a workforce |
| US11699112B2 (en) | 2009-10-30 | 2023-07-11 | Verint Americas Inc. | Systems and methods for automatic scheduling of a workforce |
| US8508401B1 (en) | 2010-08-31 | 2013-08-13 | Logitech Europe S.A. | Delay fixing for command codes in a remote control system |