US4782509A - Apparatus and method for obtaining information in a wide-area telephone system with multiple local exchanges and multiple information storage sites - Google Patents

Abstract

A telephone system wherein any one of a large number of telephones is connectible to a local directory assistance request processor. The name of a subscriber whose telephone number is sought is entered through a connected telephone by spelling out the subscriber's name with the standard telephone push-buttons, using the grouped alphabetic designators on those buttons. The resulting decimal signals are stored in the request processor, and also are forwarded by a digital transmission system to the appropriate one of a number of directory processors each having a subscriber data base in alphanumeric code. A look-up is carried out to locate the alphanumeric code data identifying the subscriber's name corresponding to the originally-entered decimal request signals, and the located alphanumeric information including name and telephone number is sent back through the digital transmission system to the request processor. The alphanumeric code data is used at that processor to control a voice-response unit which directs to the originating telephone corresponding speech signals identifying the subscriber's name and telephone number.

Description

This application is a continuation of application Ser. No. 644,811 filed Aug. 27, 1984 now abandoned.

BACKGROUND OF THE INVENTION

1. Field of the Invention

This invention relates to telephone systems providing directory assistance or similar tvpes of information to subscribers. More particularly. this invention relates to automatic directory-assistance systems.

2. Description of the Prior Art

The principal telephone system in the United States provides for directory assistance through the use of special dialing codes which bring an operator on the line. For example, to obtain long distance information, one would enter the area code (e.g. 617), followed by 555 -1212. The operator typically responds by asking "which city". Upon satisfactory response to that query, the operator asks for the name of the party whose telephone number is sought. In certain areas today, the operator then activates some type of equipment which presents to the operator a display which lists the name or names most closely fitting the information given to the operator by the caller. Upon identifying the desired party's number, the operator will either continue by speaking the telephone number, or by activating a voice-response device which generates spoken words electronically identifying the telephone number.

Various kinds of equipment have been proposed for assisting in carrying out the directory assistance function such as described above. For example, U.S. Pat. No. 4,341,929 (Alexander et al) discloses a data retrieval system for use in telephone directory searching and which employs a data entry unit having individual keys for all of the alphabetic and numeric characters. However, such prior art directory assistance systems suffer from the disadvantage of requiring human (operator) action in responding to a request for assistance.

SUMMARY OF THE INVENTION

In a preferred embodiment of the invention to be described in detail hereinafter, there is provided a fully-automatic telephone directory assistance system. In this system, the party seeking assistance enters all of the request data through the standard telephone keys, commonly comprising an array of push-buttons. (Dial equipment may also be used, but that version will not be described for the sake of simplicity; however, it should be noted that the terms "key" and "key in" are used herein to encompass both push-button and dial signalling devices.)

More specifically, the alphabetic request information (city, subscriber's name) is entered using the alphabetic designators already on the push-buttons. Local request processing apparatus (e.g. at the local exchange) receives and stores the signals identifying the request, and directs corresponding digital signals to a directory look-up station where the appropriate subscriber data base is scanned for comparison with the subscriber identifying data from the originating telephone. When a match is found, the corresponding subscriber identification and telephone number is sent by alphanumeric code signals back to the request processing station. There, a voice-response device is activated by such code signals to send through the telephone voice channel of the requesting party speech signals identifying (1) the name of the subscriber, for verification, and (2) the telephone number of the subscriber.

It may particularly be noted that the signals entered through the telephone keys by the requesting party are decimal signals. That is, the telephone numeric keys produce only ten different signals, with eight of such signals identifying groups of alphabetic letters (ABC, DEF, etc.). Thus, the directory assistance request signals have an inherent ambiguity. For example, if the number "2" button is pressed to produce a signal identifying one letter of a subscriber's name, the signal could represent "A", "B" or "C" of the group of letters ABC associated with the number 2 push button.

However, it has been found that in looking up subscriber names, this ambiguity can (generally) be resolved even in large directories from the additional information available from the redundancy in names. That is, for the most part, such redundancy results in a decimal code uniquely identifying the subscriber whose number is sought. There must be provision anyway for handling parties with identical names, an ambiguity of much greater frequency, and simple procedures can be carried out in the system of the present invention to resolve remaining ambiguities of either type.

In accordance with another aspect of the present invention, significant improvement in efficiency is achieved because the system employs digital transmission in all of the required data transfers except for the relatively short segment between the calling subscriber and the local exchange or nearby center. In prior art systems, in comparison, quite lengthy voice-grade transmission channels typically are used to connect the inquiring party to an operator at the subscriber data base. For example, an inquiring party in Stamford, Conn., might be connected by a voice channel to an operator at the regional data base in San Francisco, Calif., in order to find the telephone number of a subscriber in San Francisco. In accordance with aspects of the present invention, however, the inquiring party need communicate through a voice channel only as far as the local exchange, and all other data transfers from that point on can be carried out using digital codes, resulting typically in efficiency improvement of a factor in excess of 100 to one for the long distance leg of the communication.

In accordance with still further features of the invention, efficiency also is enhanced by the concentration factor achieved through multiplexing. For example, with multiplexing, a single voice-response device at a local request processor can simultaneously service a relatively large number of voice lines leading to subscribers' telephones. Similarly, the digital traffic to and from the local request processor can, with multiplexing, be handled by a single digital link to the digital network.

Accordingly, an object of this invention is to provide a more economical system for obtaining information from a distant source when this information is to be voiced to the caller. A more specific object of this invention is to provide a simple fully-automatic system for obtaining information from any telephone without need for operator intervention. Other objects, aspects and advantages of the invention will in part be pointed out in, and in part apparent from, the following description of a preferred embodiment of the invention, considered together with the accompanying drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a block diagram illustrating the principles of the present invention; and

FIG. 2 is a diagram showing one form of data transmission system suitable for use in the arrangement of FIG. 1.

DETAILED DESCRIPTION OF A PREFERRED EMBODIMENT

Referring now to FIG. 1, there is shown a group ofstandard telephones 10 each connected by acorresponding voice channel 12 to a local telephone exchange generally indicated at 14. This exchange includes the usual switching equipment, responsive to coded signals from thetelephones 10, for effecting interconnection between subscribers.

Located at theexchange 14 is a set of equipment, referred to herein as aLocal Request Processor 16, for handling requests for directory assistance. Access to this equipment might for example be effected by keying-in a simple local number such as 511. The equipment would include means responsive to the input of such local number, illustrated in FIG. 1 as AccessControl 18, for making connection to the calling telephone. In typical exchanges the apparatus used to process an incoming call to establish connection between the telephone and a Local Request Processor is in fact relatively complex; since it does not form part of the present invention, description of such apparatus will be omitted for the sake of brevity.

After connection has been established between the callingtelephone 10 and theLocal Request Processor 16, the customer enters data spelling out the particular request for directory assistance. The data is entered in decimal (numeric) code, preferably using the standard set of "Touch-Tone" or "Touch-Call" (trademarks of AT&T and GTE respectively) push-buttons generally indicated at 20, and referred to herein generically as "touch-type" push-buttons. Alphabetic information, such as city or subscriber name, is entered by using the alphabetic designators carried by the push-buttons 20. The entered data is stored in aRequest Storage Unit 22.

It should be noted that each alphabetic-indicating decimal signal stored is the only information available to represent the corresponding alphabetic character. That is, the information represented by aggiven decimal signal is not qualified or conditioned by other signal input information, as it is in known touch-type data entry systems where actuation of two (or more) telephone pushbuttons is used to indicate a particular alphabetic character.

In a typical sequence, the customer first would enter the area code of the region where the phone of the subscriber being sought is located. This would be followed by the city name (or a one or two letter abbreviation therefor). Next, a zero would be entered to indicate the end of the city name. Then, the customer would enter the last name of the person or company desired, followed by a zero as a separator, and followed by the first name or initial (or second word of company name). Finally, two zeros might be keyed in to indicate end of entry. (The use of the pound sign or star in touch-type telephone equipment may be preferable but the use of zero (and/or one) makes the description of the system equally applicable to systems where signals are keyed-in with dial-pulse data entry equipment.)

TheLocal Request Processor 16 includesLogic 24 for handling a variety of chores. One function is check the entered decimal code data for format. If that test is passed, the sequential decimal signals inRequest Storage 22 are developed as an outgoing message by anOutput Unit 26 under control ofLogic 24. The message preferably is formatted in an "envelope" indicating start, end, voice channel number and telephone exchange of origin. Such message might for example be in ASCII code.

The developed message signal is directed from theOutput Unit 26 to adigital network 28 for transmittal on to one of a number of Directory Processors 30 (the selection being determined by the area code), where it is placed in aRequest Storage Unit 32. The Directory Processor would likely be located at the 555-1212 center for the given area code, but it could be located at further centralized or decentralized locations, depending upon system considerations.

TheDirectory Processor 30 includes aSubscriber Data Base 34 which contains all of the directory information typically stored in a regional 555-1212 center. This data is alphanumeric, i.e. the stored signals define each of the data characters explicitly, without ambiguity. The request signals inRequest Storage 32, on the other hand, are decimal. As noted above, each of such decimal signals may specify any one of a corresponding group of alphabetic characters, resulting in a degree of ambiguity for individual characters. However, because of the redundancy of information in names, it is possible (for the most part) to use decimal signals to uniquely identify a corresponding subscriber name in a directory data base.

Various procedures can be employed for carrying out a "look-up" of the subscriber name corresponding to a decimal request signal. One procedure presently preferred is to sort the names in thealphanumeric data base 34 decimally, to produce a correspondingDecimal Directory Storage 36. Such Decimal Directory Storage would present all of the name data as though it had been produced by entering the alphanumeric characters through a set of standard telephone numeric keys, using their grouped alphabetic designators for developing the numeric data (decimal signal) for each of the alphabetic characters. For example, for a subscriber name "JONES", the decimal data base would contain the numeric signals for 5-6-6-3-7.

The actual look-up procedure then is carried out simply by comparing the decimal signals inRequest Storage 32 with the signals in theDecimal Directory Storage 36, as by means of a Look-up Comparator 38. When a match is found,Logic 40, forming art of theDirectory Processor 30, reads out selected corresponding alphanumeric subscriber information (i.e. name and telephone number) from theSubscriber Data Base 34. This subscriber information then is sent, still in alphanumeric code, back through thedigital network 28 to theRequest Processor 16. Other subscriber information such as city and street address may or may not be included depending on policy.

The alphanumeric information sent back to the Request Processor is stored in aResponse Storage Unit 42 of known design. TheLogic 24 in the Request Processor supervises the storage of these signals, and operates to control aVoice Response Unit 44 in accordance with the signals, so as to send through the voice channel of the telephone being serviced corresponding signals producing a group of speech sounds (identifying alphabetic letters, words and/or phrases) conveying the requested directory information.

The overall request/response procedure might, for example, be carried out as follows:

Entered data:

__________________________________________________________________________511  (Pause)                                                                         914                                                                          RYE 0     SHEPARD                                                                         0     DAVID                                                                          00                               Access                                                                         Wait for                                                                        Area                                                                         City                                                                          Separator                                                                       Name  Separator                                                                       Name End                              Number                                                                         Connection                                                                      Code                                                                         Name                                                        __________________________________________________________________________

Voice response:

"The listing for S-H-E-P-A-R-D D-A-V-I-D is 967-2952. Repeating, 967 2952".

While in the above illustration the city name is keyed in as in current normal directory assistance procedure, it is usually unnecessary within an area code and probably best left out unless needed later in the communication to resolve an ambiguity. The standard touch-type push-button array makes no provision for the letters "Q" and "Z". However, in the system of the present invention, it is necessary that all letters of the alphabet be available for data entry. A simple solution to this problem is to assign "Q" and "Z" to respective logically associated push-buttons the subscriber could easily remember, e.g. the buttons for numbers 7 and 9 respectively, as shown in the following table:

______________________________________                                    Numeral      Letter Group                                                 ______________________________________                                    1            --                                                           2            ABC                                                          3            DEF                                                          4            GHI                                                          5            JKL                                                          6            MNO                                                          7            PQRS                                                         8            TUV                                                          9            WXYZ                                                         0            --                                                           ______________________________________

The conventional push-button arrays also include two additional buttons labelled "*" (star) and "#" (pound sign), which produce corresponding distinctive tone signals from the telephone. These non-numeric designators can be used in the present system to provide special controlling functions for the directory assistance equipment. For example, the star key can be used in place of the zero as a separator between words, and the pound key can be used to indicate end of entry.

The look-up procedure described above will at times develop multiple listings for a single inquiry. To resolve this ambiguity, theDirectory Logic 40 may in accordance with a further aspect of the invention be arranged to forward the alphabetic codes for all of the multiple name listings (up to some reasonable limit) to theLocal Request Processor 16. At that station, the Voice-response Unit 44 would be controlled by the code signals andLogic 24 to ask the subscriber for further information such as a street name or middle initial. If the subscriber can supply such information, the voice-response unit will complete the inquiry by reading out the telephone number of the so-identified correct subscriber, in the usual fashion. If not, each of the possible listings can be given to the subscriber. In either event, no communication to the remote data base is required since all the possible listings have already been transmitted to the local processor.

In the special, relatively less frequent case above where the ambiguity resulted from using numeric codes, theLogic 24 would recognize that spellings of different names were involved and cause the Voice-Response Unit 44 to spell out each of the names, asking the subscriber to key "Y" or "N" for "yes" or "no" to identify the corrct name. Still other procedures may be used in accordance with these principles to handle the other various situations which are encountered. countered.

TheDigital Network 28 is shown as a single line in FIG. 1, but in a commercial system the network would very likely be quite complex. It should be understood that the present invention is not based on any particular type of digital network, and that any of a number of different types of networks could be selected, depending upon optimizing system considerations. Simply as an example, FIG. 2 is included to illustrate one type of digital network which might be suitable.

The FIG. 2network 28 is of the so-called "star" type, having as its central feature a Store andForward unit 50 of conventional design. Connected to this unit are a number of LRPs (Local Request Processors), such as that shown at 16 in FIG. 1. Each of these LRPs might be located at a central telephone exchange (e.g. the types of exchanges identified in the telephone industry as Class 4 or Class 5 exchanges). Although only one Store and Forward unit is shown in FIG. 2, there would in such a system be a number of such units, with appropriate interconnections therebetween. Such units probably would be at centralized locations, much fewer in number than the telephone exchanges.

Also connected to the Store andForward unit 50 are a number of Directory Processors (DPs), such as that indicated at 30 in FIG. 1. One isshown as a Local Directory Processor (i.e. near the Store and Forward unit), and the others are remote from the Store and Forward unit. These Directory Processors would include apparatus such as illustrated at 30 in FIG. 1. The illustrated system is based on the assumption that the remote Directory Processors would have sufficient traffic to justify a dedicated digital channel to each Directory Processor.

Typical LRPs would be capable of handling a number ofsimultaneous voice channels 12, such as 16 or 64 channels each. The LRP would poll in turn each of the digital circuits (not shown) conventionally associated with eachvoice channel 12, seeking requests to send, thus supervising an orderly flow of decimal request signals. As noted hereinabove, the request information would be developed in conventional message format comprising an "envelope" indicating start, end, and voice-channel number of origin. At the Store andForward unit 50, the identity of the originating LRP would be added to the message. This message would be stored and (essentially simultaneously) re-transmitted on to the designated Directory Processor 30 (as determined by the area code). Such re-transmittal of the message preferably would employ an arrangement wherein sub-storage units are polled to determine which has a completed message ready to be sent on, in order to assure orderly traffic on the links to the Directory Processors.

After the receiving Directory Processor has received a request message, and has made the required look-up, it transmits its reply message back to the requesting Store and Forward unit. This unit in turn, relays the message on to the originating LRP, and within that LRP through theLogic 24 and the Voice-Response Unit 44 to the requesting telephone line. U.S. Pat. No. 3,534,171 (Shepard et al) shows a multiplexing arrangement permitting a single voice-response unit to service a number of separate channels effectively simultaneously.

There are many possible variants of digital networks which can be selected to satisfy particular requirements. For example, in less populated areas, it may be more economical to "chain" LRP units, with each LRP monitoring only a small number of voice channels. LRPs in the middle of the chain could contain a small "Store and Forward" which would merge the LRP's own requests with digital requests coming from further down the chain. In the opposite direction (that of the "answer" messages) each LRP would simply monitor the channel for information pertaining to itself. Thus, in some cases, chains of LRPs might substitute for legs going to individual LRPs in the FIG. 2 arrangement Similarly, where sufficient traffic does not exist from a center to a remote DP station to merit a separate digital channel, a nearby DP station could act in a store and forward capacity.

Although specific embodiments of the invention have been described hereinabove in detail, this has been for the purpose of illustrating the principles of the invention, and should not necessarily be construed as limiting of the invention since it is apparent that those skilled in the art can make many modified arrangements based on the principles of the invention without departing from the true scope thereof.

Claims (10)

What is claimed is:

1. In a telephone system of the type having a plurality of local exchange distributed about a very large geographical region remotely from one another, each local exchange being connected to a corresponding set of telephones by voice grade channels, each telephone including keying means for sending decimal signals through the associated voice grade channel to the corresponding local exchange, said keying means comprising a set of keying means each designating a group of alphabetic letters and an associated numeral so that the signals produced by each of said set of keying means can be used to represent the corresponding alphabetic group and the associated numeral;

the improvement comprising:

(1) a plurality of information retrieval processors distributed about said geographical region remotely from one another, each of said information retrieval processors including associated information storage means storing alphanumeric data identifying information of potential interest to a person at any one of said telephones connected to any one of said local exchanges;

(2) a request processor at each of said local exchanges to receive from any of the corresponding set of telephones an information request signal in the form of a plurality of decimal signals representing at least one multi-character data word identifying particular information at one of said information retrieval processors which is desired to be retrieved therefrom, said request processors including:

(A) means to store the received decimal request signals from any of the corresponding set of telephones;

(B) means to develop transmittable digital signals representing the stored decimal information request signals;

(C) means to store alphanumeric reply signals representing the particular information desired as identified by said information request siganls; and

(D) a signal-controllable voice-response unit for sending to any of the set of telephones connected over said voice grade channel signals representing selected speech sounds corresponding to alphanumeric reply signals in said means to store reply signals;

(3) a digital data transmission network connecting all of said local exchanges to all of said information retrieval processors so that said transmittable digital signals representing information request signals can be transmitted from said local exchanges through said network to any selected information retrieval processor, with the information desired to be retrieved therefrom being transmitted back from said selected information retrieval processor through said digital network to the request processor at the local exchange which developed said transmittable digital signals;

(4) each of said information retrieval processors further comprising:

(A) look-up means for comparing signals corresponding to said transmittable siganls received from said digital data network with signals developed from said information storage means associated with the corresponding information retrieval processor;

(B) means to develop and send back through said digital data network to said request processor developing the transmittable digital signals representing the stored information request signals alphanumeric reply signals representing the particular information from said associated storage means identified by said information request signals;

(5) said voice-response unit of each request processor including means operable to produce and direct through the voice-grade channel of the telephone which originated the information request signals speech signals responsive to said stored alphanumeric reply signals sent back from the selected information retrieval processor in digital alphanumeric format over said digital data transmission network and representing the particular information requested from that telephone.

2. Apparatus as claimed in claim 1, wherein said digital network is of the "star" type comprising a store and forward unit.

3. Apparatus as claimed in claim 2, wherein:

a plurality of said request processors are coupled to said store and forward unit; and

a plurality of said remote information retrieval processors are coupled to said store and forward unit.

4. Apparatus as claimed in claim 1, wherein the information retrieval processors store telephone directory information including names of parties whose telephone numbers may be sought;

the reply signals sent back from such retrieval processors including the name of the party whose telephone number was sought.

5. The method of obtaining information stored alphanumerically in any selected one of a plurality of geographically remote regions by operating a telephone in a telephone system of the kind including a plurality of local exchanges each connectible by respective voice-grade channels to any of a corresponding set of telephones including a plurality of keying means for producing respective decimal signals, said keying means comprising a set of keying means each designating a group of alphabetic letters and an associated numeral so that the signals produced by each of said set of keying means can be used to represent the corresponding alphabetic group and the associated numeral;

said method comprising the steps of:

operating said keying means at any one of said telephones of any of said sets of telephones to produce a request signal in the form of a plurality of decimal signals identifying the information at said selected one remote region which is desired;

directing said decimal signals through the respective voice-grade channel from said one telephone to the corresponding local exchange;

storing said decimal signals at a request processor at said corresponding local exchange;

directing signals corresponding to said request signal in digital signal format through a digital network to an information retrieval processor at the selected region geographically remote from said local exchange and including storage means storing alphanumeric data identifying information in said remote region;

carrying out a look-up of said stored information at said information retrieval processor at said selected remote region to locate the particular information desired as identified by the decimal siganls entered through said one telephone;

directing back through said digital network to said corresponding local exchange digital alphanumeric signals representing said particular information;

storing at said request processor at said corresponding local exchange alphanumeric reply signals corresponding to said alphanumeric signals sent back through said digital network;

operating a voice-response unit at said corresponding locla exchange in accordance with said stored alphanumeric reply signals to develop speech siganls identifying said particular information; and

directing said developed speech signals through said respective voice-grade channel back to said one telephone to furnish the requested information to the person operating said one telephone.

6. The method of claim 5, wherein the request siganl is developed at said request processor in message format comprising an envelope indicating "start", "end", and voice-grade channel of origin.

7. The method of claim 6, wherein the digital request signals being transmitted through the digital network are directed to a store and forward unit which adds to the signal envelope the identity of the request processor which originated the digital request signals and sends the resulting signal on to the selected remote region.

8. The method of claim 5, wherein the information sought is the telephone number of a party in the selected geographically remote region.

9. For use with a telephone system of the type having a large number of telephones connected to a local exchange by respective voice channels, each telephone including keying means for sending corresponding decimal signals through the associated voice channel, at least certain of said keying means designating respective groups of alphabetic letters and an associated number so that the decimal signals can be used both to represent such alphabetic letters and said associated numbers so as to provide for developing decimal directory request signals;

fully-automatic directory-assistance equipment comprising:

(1) request processing apparatus at said local exchange to receive decimal directory request signals from and to send responsive answer messages back to any of said telephones, said request processing apparatus including:

(A) means to store decimal directory request siganls from said telephones including subscriber name and other identifying data with each of said groups of alphabetic letters being represented by a single corresponding decimal signal;

(B) means to develop transmittable digital signals representing the information of said stored decimal request signals;

(C) a signal-controllable voice-response unit for sending signals representing selected speech sounds to any of said telephones over said voice channels in the form of answer messages responsive to directory request signals;

(2) directory processing apparatus at a region geographically remote from said local excahnge and comprising directory storage apparatus having a subscriber data base including alphanumeric codes representing subscriber names and telephone numbers;

(3) digital data transmission means to carry said transmittable digital siganls form said request processing apparatus at said local exchange to said directory processing apparatus at said remote region;

(4) said directory processing apparatus further comprising:

(A) look-up means for comparing signals corresponding to the transmittable signals received from said digital transmission means with signals developed from said subscriber data base; and

(B) means to develop and send back through said digital data transmission means to request processing apparatus alphanumeric signals representing information from said subscriber data base identifying the subscriber name, and other information, responsive to decimal request signals received over said digital data transmission means from said local exchange;

said voice-response unit of said request processing apparatus including means operable to produce and direct through the voice channel of the telephone which originated the decimal directory request signals speech signals responsive to said alphanumeric signals sent back from said directory processing apparatus through said digital data transmission means and forming an answer message response to the original directory request signals from that telephone;

said telephone keying means comprising eight keying means six of which designate 3 alphabetic characters each, and the remaining two designate 4 alphabetic characters including Q and Z respectively.

10. For use with a telephone system of the type having a large number of telephones connected to a local exchange by respective voice channels, each telephone including keying means for sending corresponding decimal signals through the associated voice channel, at least certain of said keying means designating respective groups of alphabetic letters and an associated number so that the decimal signals can be used both to represent such alphabetic letters and said associated numbers so as to provide for developing decimal directory request signals;

fully-aromatic directory-assistance equipment comprising:

(1) request processing apparatus at said local exchange to receive decimal directory request signals from and to send responsive answer messages back to any of said telephones, said request processing apparatus including:

(A) means to store decimal directory request signals from said telephones including a subscriber name and other identifying data with each of said groups of alphabetic letters being represented by a single corresponding decimal signal;

(B) means to develop transmittable digital signals representing the information of said stored decimal request signals;

(C) a signal-controllable voice-response unit for sending signals representing selected speech sounds to any of said telephones over said voice channels in the form of answer messages responsive to directory request signals;

(2) directory processing apparatus at a region geographically remote from said local exchange and comprising directory storage apparatus having a subscriber data base including alphanumeric codes representing subscriber names and telephone numbers;

(3) digital data transmission means to carry said transmittable digital signals from said request processing apparatus at said local exchange to said directory processing apparatus at said remote region;

(4) said directory processing apparatus further comprising:

(A) look-up means for comparing signals corresponding to the transmittable signals received from said tigital transmission means with signals developed from said subscriber data base; and

(B) means to develop and send back through said digital data transmission means to said request processing apparatus alphanumeric signals representing information from said subscriber data base identifying the subscriber name, and other information, responsive to decimal request signals received over said digital data transmission means from said local exchange;

said voice-response unit of said request processing apparatus including means operable to produce and direct through the voice channel of the telephone which originated the decimal directory request signals speech signals responsive to said alphanumeric signals sent back from said directory processing apparatus through said digital data transmission means and forming an answer message response to the original directory request signals from that telephone;

said telephone keying means comprising eight keying means each designating a group of alphabetic characters and an associated numeral;

said keying means further comprising two keying means carrying special designations in the form of star and pound signs, respectively, one of said two keying means serving to produce a signal representing a separator between groups of characters and the other serving to produce a signal representing end of entry.

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